Rated 4 out of 5 by kjohnPT Another great experience
I often use this hotel throughout the year for business and for family. Joe and his staff provide a consistent level of outstanding service. There is no other hotel In Columbia I would have my friends or family stay.
December 30, 2013
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 2 out of 5 by ss0324 not so great
Though my reservation was two weeks in advance and clearly stated king bed and I am a platinum member I received no upgrade and no king bed. Room service was 15 percent higher than other spg hotels I have stayed at.
February 22, 2013
Rated 4 out of 5 by Chedder32 The hotel location is excellent
The location is in center of Columbia and there are good restaurants near by. The airconditioner is too noisy that needs to be improved.
July 27, 2014
Rated 3 out of 5 by Barbarareporter this hotel is in a lovely setting
the only thing bad about the room was the bathroom. the sink and faucet were dirty with black mold and really needed a good cleaning.
July 28, 2014
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 3 out of 5 by Dampness Cold and Wet
It rained and was humid out and the air conditioner did not help at all, my room was so humid that everything was damp.
The door to section B was broken.
I don't think I got any thing for being a SPG member.
June 11, 2013
Rated 5 out of 5 by Craig25 Excelant staff equals excellant Hotel
So many great people at this hotel!! Customer service was great. I would like to reconize three areas that stood out. The pm bartendar, the gentleman who ran the pm concierge lounge and the room service staff.
February 25, 2013
Rated 5 out of 5 by SlickRick This hotel has been in an ideal setting for me.
My sister has lived in Columbia since 1985 and I worked at a Sheraton(Meadowlands) from 1993-2001. I've stayed at the hotel several times and have always enjoyed the comfort and its' locale.
May 29, 2014
Rated 5 out of 5 by Sam12 The Staff was fantastic,
We really enjoy are stays at this location, and every time we are in the area, we will definitly stay at this location. Our room was so very comfortable, we did not even want to leave. Very Very Satisfactory
April 20, 2013
Rated 3 out of 5 by Perturbed Inconsistency
Inconsistant pricing , paid substantially more for rooms, than everyone else in group, although booked together,or breakfast tickets received by rest of group, black mold in shower
June 10, 2014
Rated 5 out of 5 by Junebug66 great experience
We had a wonderful visit at the Sheraton in Columbia MD. The only thing that was surprising was the cost of the Brunch. It was a little steep, but the food was wonderful!
Bathroom needs a towel rack also.
July 27, 2012
Rated 4 out of 5 by TSB8325 Nice Hotel
It is a nice hotel that seems to be kept up quite well. I would recommend for business and personal trips. I didn't see many families but I was there for a getaway, so that was great for a relaxing trip.
November 12, 2012
Rated 3 out of 5 by CJ22 Great hotel but.....
Dirty sheets and towels were a shock. This the first time I experienced this at a Sheraton. The staff was prompt with replacements but the damage was done.
July 6, 2014
Rated 3 out of 5 by marston258 Pretty location, room amenties not so hot
The pool area at this hotel was very nice. Nice lounge chairs, pretty lcoation, lots of trees. There is also a lake there with a small park there which is nice. In addition, there is a mall nearby in case you need anything.
Our room was pretty clean, but lots of things in it were just off or broken. The toilet would run when we flushed it unless we took care to jiggle the handle. We had 3 of us staying in the room and only two bath towels. When we went to call more more, we found the phone was disconnected from the wall. We found the cord and plugged it in, but it still did not work. We used our cell to call for more towels, and were told they would bring some up. An hour later, we still had no towels. We called again and someone finally brought them up to us. The next morning, we went to use the coffee maker, only to discover it had not been washed since last use and there was only decaf available. In additional, the TV was very complicated to use and most movies seemed to cost $15.99 which is crazy. We did appreciate the complimentary bottled water though and the beds were comfy.
August 13, 2013
Rated 2 out of 5 by CoxFamily The room smell was concerning
Room 703 had a very musty smell. Not sure if it was a dirty AC unit. Our stay was brief and we didn't mention it while we were there - didn't have time or wanted to be bothered with switching rooms.
August 19, 2013
Rated 5 out of 5 by Coal Great room
Room was spacious, and comfortable. Planning to return.
August 15, 2014
Rated 5 out of 5 by Jugsy123 GREAT CUSTOMER SERVICE
The hotel room was very clean, csr service was amazing and very helpful with all needs, the restaurant food was great and overall the place to be in Columbia at any given time. Highly recommended.
September 4, 2012
Rated 4 out of 5 by Rebop75 Good Not Great
Convenient location, helpful staff. Good local restaraunt choices. Room clean although a slight musty smell. Could use some new towels and faster internet service. TV signal drops intermittently.
October 9, 2012
Rated 2 out of 5 by john8888 mr john88
put me over in the condos....had to walk 20 football fields. noisy, bad mildew odor in halls,...hate it,....wil lnot go again, $125 to much,....should be $79 with good view.
food very expensive
November 14, 2012
Rated 3 out of 5 by BusiTravler The Pros and Cons
So here's the thing, we booked this room for a business trip, just a simple nights stay. Well that simple nights stay was a bit less than simple. Firstly the room location was out of the way up a few stairs and a bit confusing as to its location not being part of the tower. Upon entering the room, the toilet was running, simple enough just jiggle the handle and it stopped. The internet wasn't nearly a strong enough signal for what it cost. It took nearly 15 minutes of trying to connect to the network before giving up and using a smartphone. On a side note, in this day and age many of your competitors offer wi-fi free of charge for their guests. The coffee machine was difficult to turn on requiring quite a bit of force to turn on. In addition to the force required to turn on the coffee maker one had to also brace the machine to prevent it from being knocked over by the force to turn in on. this is both dangerous and unneeded in my opinion.
On the pro side the staff worked well at contending with the issues, and the food was quite well prepared and the staff was always nice and respectful.
March 22, 2012
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 1 out of 5 by Unhappyagain Repeated disappointment
I wrote a negative survey/review after my stay with you between 9/20-9/24; I believe as a result of that survey I was given a complimentary fruit/cheese plate with my first night of this stay on 10/20. I did not want an evening snack - what I wanted was: the halls and room to be vacuumed "every" day, the mold to be removed from the bathtub tiles, the stained/shabby carpets to be replaced, and for the bathroom walls and doors of the rooms to be washed down to remove splattered stains. I expect A LOT more overall cleanliness from a Sheraton Hotel than I have experienced during the last few years at your facility. The staff are nice, the housekeeping staff is doing well what they are instructed to do (i.e. clean beds, towels, etc.) and the restaurant has much improved but IF I had a choice I would never stay at your location again. The housekeeping manager needs to be much more discriminating in his demands for appearance and cleanliness, and the hotel needs to invest in gym equipment (new or repairs) and replacement carpets. Note that ALL of my business associates complain about your facilities.
October 29, 2013
Rated 1 out of 5 by betty68 Labor Day Weekend-2013
Upon our arrival we were given two rooms on the first floor.(I thought this was basically the basement.) Our frig was deteriorated) (in order to open use the frig. we would have had to get on our hands and knees) There were two items missing. No chair and no microwave. Some one brought a plain kids'chair; low back, no sides. We had just driven from NC and were all sitting on the beds with no place to put refreshments. Once I explained to the person from house keeping, the chair was unsatisfactory, his response was rude, loud, and a liar. Told me there were no more chairs!!!!!. However, after a call to the front desk, the same staffer returned with a chair, microwave oven and a comfortable chair. This behavior on the part of the staffer from housekeeping was shocking. I was greatly disappointed and will never book a room at the Sheraton in Columbia again. Also the screen was missing off the window in my daughter's room. I told her to make sure her window was locked at all times. Basically the rooms were dirty. This included the bed skirts and the carpet. I expect more from a hotel in this area.
September 2, 2013
Rated 2 out of 5 by AA333 Hot and Cold
The room was either sweltering hot or freezing cold depending on if the air was running or not. And when the air turned on every ten minutes it woke all four of us up with it's noise.
September 6, 2012
Rated 5 out of 5 by GinoM YET ANOTHER STELLAR STAY
Always a great stay at Sheraton Columbia, MD. This time was the best though. Michele at reception was friendly, professional and accomodating. I should have brought her some Cinnabon.
June 21, 2013
Rated 5 out of 5 by Princess1 Awesome
Always a pleasure staying here. Rooms are clean and spacious front desk staff is always friendly, patient and accommodating. I look forward to staying with you in the near future.
February 16, 2013
Rated 1 out of 5 by rachel3 Bizarre Experience
My coworker and I had the craziest experience here. We were placed in a room in their basement that took at least 10 minutes to walk to, including stairs without an elevator option. We got in our room and there was literally water dripping everywhere- down the walls, headboard, on the bed, etc. Everything was damp to touch. We called the front desk and they didn't even act like it was a big deal. They sent an engineer to come "check it out" and he literally laughed and left the room- we didn't know what was happening. We ended up calling the front desk 3 times (actually more without them answering) and they kept telling us different info. We finally just made the trek back up to the front desk and waited there. Finally, after more than an hour at 2am they gave us a King Bed room in the tower, which was nice. All they comped was giving us access to the Club Lounge and an extra 1000 Starpoints. The service was horrible- the way they reacted made us think they knew about the room being like this before sending us down to the dungeon. I'm a loyal Starwood member and was blown away by the experience. Very sad.
September 25, 2012
Rated 5 out of 5 by debee best value
This hotel exceeded my expectation. the location the staff and the ease of travel to and from the maryland sheep festival , was perfect. i look forward to next year
May 7, 2014