Rated 4 out of 5 by AMCD929 great club lounge
Excellent service, location and comfort.
April 29, 2012
Rated 5 out of 5 by daftu tthis hotel was great
Hotel was clean in good locationi
September 2, 2012
Rated 4 out of 5 by xcepttj Enjoyed Stay
Enjoyed Stay , Room was clean
April 23, 2013
Rated 4 out of 5 by KG32 Great service
Great service and location.
August 31, 2012
Rated 2 out of 5 by RU1234 Lack of communication
There was a problem when I arrived to checked in. I had an itinerary and my reservation was held and paid for by my company but upon checking in the agent said no. They only show the room was “held” for me but not paid for. So rather than standing around for the next 2 hours on a Sunday I put the room on my card. Which I was not expecting. In the meantime I made several calls to my travel agency and the person that booked my room. She said she had to jump through hoops just to reserve rooms for our meeting. (There were several other people staying in your hotel all booked at the same time.)
Long story short this carried over until the next day. The agent that helped me on Monday was very nice she tried calling people in accounting and reservations and... nope…. no authorization for me is what all of your people said. Then low and behold there it is………. You guys had the approval the
entire time. It was very frustrating. I should have been able to come in and relax but I spent my entire time there trying to track down this approval that you already had. I am not sure if one person dropped the ball or if there is just no communication from one person to the next.
Not to mention my room smelled moldy, the weather stripping was hanging off the door and the tub needed caulk.
September 17, 2013
Rated 5 out of 5 by Guest320 Hotel staff was awesome
Friendly helpful staff!!!
October 22, 2012
Rated 3 out of 5 by Darkrose923 Concierge Problems but Serious Pluses
Did not hand out my wedding packets to guests as requested despite being reassured they would. Required multiple calls before it was actually done.
Requested towels 4 times in 3 hours before they were finally brought to the room (by the time we got them we had just made it by for the most part without, very frustrating)
Room service brought drinks right away (but not the towels??)
Received cheese, fruit, and champagne gift from the Event manager as a thank you
We were allowed the use the Club level lounge to for hair/makeup
Evening manager allowed us to use the bar room (after it had closed) for a small after party so we didn't disturb other hotel guests (this was FANTASTIC)
Allowed us to use the shuttle to and from our venue (~1 mi away, ALSO FANTASTIC VALUE)
So while the concierge and front desk had some problems, I would definitely recommend using this hotel if you have a wedding at Historic Oakland. The shuttle service alone made it more than worth it. The club lounge was a great place to get breakfast in the morning then to use for hair and makeup, with the waterfront as a background. Great for pictures. After the wedding, we approached Brian Park, a manager, to ask where we could go with our small after party so we wouldn't disturb other guests. He was excited that we asked to be considerate and set us up in a room in the bar area. He was fantastic.
October 1, 2013
Rated 1 out of 5 by KathleensNightmare OMG Not another night of this.
I checked in 9/22/2013 for an important class that will affect the next 15 years of my career. I wanted to stay near the class so as to avoid any conflicts or mishaps that might occur on my way in to class every morning. Your facility met those requirements. I made the test ride to my class from the hotel in 5 minutes on Sunday. I checked into the hotel and was given room 306. I unpacked everything... Put a wakeup call in with the front desk. I Called down to room service for a menu as there wasn’t one in my room. A man dropped off a photo copy around 6:00. I called in an order around 6:30 and was told the menu I was looking at was old and a new one would be brought to my room. By 7:00 I called room service and still no new menu and now nobody would answered the phone. I called the front desk and was told they would have a menu brought to my room. By 7:30 I was fed up. I went down to the front desk to complain and the Restaurant manager (I Think) was standing there. The front desk mentioned to him that Mohammad was to bring a new menu to my room and the manager said "I am sorry but the door is locked and we cannot get the correct menu" I said " why didn’t someone call me or answer the phone" "now almost two hours have gone by". He told me "to calm down and go back to my room, he would bring up a menu". He did bring a menu, the very same one that I was told was not valid. He took my order and by 8:30 or so I had my salad and Ahi. Around 04:00 Monday morning the room next to mine with the shared door had a conference call and all voices came through the connecting door. It went on until approximately 06:00. My class started in a couple of hours and I had no sleep from the lobby noise of the bar and the conference call next door. I called down to the front desk and asked when this guest would be leaving and if not could I get a new room. He agreed to get me a new room as the guest was not leaving Monday. I had put a door tag for breakfast at 07:00 and then leave for class at 07:30. I was dressed and ready to leave by 07:15 and still no breakfast. At 07:19 room service called and apologized for not bring up my meal as they had misplaced my door tag and did I still want my breakfast? I told her I was leaving at 07:30. She said if I can get it there by 07:30 do you still want it? I said Ok, at 07:32 the food arrived. I came back to the hotel at 12:00 to move my things to a different room, room 510. I went back to class and came back to the hotel by 5:00. This time I stopped by the restaurant and got a menu from the hostess. I called in my in my dinner order, put in a wakeup call and breakfast order for 07:00 Tuesday morning. Took a shower and settled in to study. Dinner arrived and by 10:00 I was ready to sleep. Low and behold the room next to me with the connecting door had another person that could sleep and tried to get in my room via the connecting door. He was angry and drunk. He got on the phone and started screaming at somebody in what sounded like Arabic. Unfortunately everything came through the connecting door. This went on until about 02:00. I thought about changing rooms again but I thought this is going to sound insane. I stuck it out but again the lobby noise was so great that no sleep was possible. Finally I realized that none of the rooms would be adequate as this hotel is designed in such a fashion as to focus lobby noise up through the center of the atrium, much like a megaphone pushes sound. I checked out on Wednesday and was glad to be leaving. The only good thing I can say is that your front desk staff was superb.
September 26, 2013