Rated 2 out of 5 by Jazz2014 Horrible Experience
We checked into the hotel and we were shocked at the accommodations. We are SPG members and there were no upgrades offered because that particular hotel only has one suite. I have never heard of a hotel having only one suite. The rooms are small; the furniture was full of stains and worn. I felt like I was staying at a cheap motel. We asked to speak with the hotel manager and she explained the hotel plans to have some renovations done in the near future. We explained how unsatisfied we were with the hotel and we were looking elsewhere to stay. There were no efforts put forth to convince us to stay.We checked in early spent most of the time trying to find another room and met with the manager to find better accommodations. We decided to leave the hotel and they charged us $100 for the few hours spent in the room. I am very unhappy with the response we received and furthermore, the appearance of the hotel. My expectations of a Sheraton are higher than what we experienced. We stayed at a Sheraton in Roanoke Virginia, the staff was helpful and the hotel’s appearance met our needs/expectations. If you looking for a quick stay, the atmosphere (beat up furniture) is not important to you, this location is your place.
June 26, 2014
Rated 5 out of 5 by Fabian55 Features
The hotel has the most wonderful staff. They cater to all you needs in a curteous and pleasent way.
I really liked Tyrone who took me to the mall and had a super conversation.
Michele at the front desk was great and Free at the restaurant was wonderful.
April 22, 2014
Rated 2 out of 5 by Sister Great staff but facilities need improvement
No trash can or easy access outlets to charge phones. No vent in bathroom leaving room too steamy. The coffee in room was horrible..maybe stale? No elevator in our section, not good for elderly or people with physical disabilities. Food and service was excellent but food was a bit pricey
August 22, 2012
Rated 2 out of 5 by SPGJOEC Needs Improvments
The toilet in 811 needs to be replaced,,,,It was terrible....it did flush at all...and the handle practically fell off in my hand...
Ordered room service and it was so late and cold....The test of a good kitchen is when the hotel is busy not when its empty....and this was an epic FAIL!
September 23, 2013
Rated 4 out of 5 by RDW12345 Not the Room Service
The hotel was really nice. The employees were wonderful. Then, on Sat night I ordered room service. Specifically I ordered Prime Rib (the special). It was overcooked, fatty (beyond what is acceptable) and well overpriced. I would stay at the hotel again and just go elsewhere for dinner.
December 4, 2012
Rated 5 out of 5 by SlickRick This hotel has been in an ideal setting for me.
My sister has lived in Columbia since 1985 and I worked at a Sheraton(Meadowlands) from 1993-2001. I've stayed at the hotel several times and have always enjoyed the comfort and its' locale.
May 29, 2014
Rated 5 out of 5 by NewCanaanHector Home away from home, as usual
We stay at this hotel a number of times every year because we go to sporting events nearby.
It is always a pleasure to arrive at the hotel and be treated like a person, even when arriving late.
A specially important factor is the excellent breakfast buffet.
Thanks for a great stay!
October 28, 2013
Rated 3 out of 5 by usedtolivethere Lobby noisy all night
The fan would not stay on to white out the music playing in the lobby all night.
Room was supposed to have a microwave and refrigerator but it was not built in but had to be specifically requested and then delivered. Staff tried to be nice but it seemed to be hard and not sure why.
October 13, 2013
Rated 4 out of 5 by cerjhm Service is Good
I really appreciate the team at the Front Desk. They know me well as a long time vet of the Sheraton Columbia. When possible, the Front Desk staff puts me in the suites. This really helps for I do allot working out of the room for the work space of my client (MedStar) is limited.
December 19, 2013
Rated 5 out of 5 by Zee2731 Everything to perfection.
Staff eager to please. Outstanding
services. Well kept exterior.
June 24, 2014
Rated 4 out of 5 by Lini83 This hotel is very comfortable
The staff is friendly and the room is very comfortable. I think all Sheraton hotel walls are very thin so it seem to be a bit noisy in the morning when everyone is moving about the hallways but overall this is a great place to lodge its close to lots of things to occupy yourself.
December 12, 2012
Rated 5 out of 5 by NewCanaanHector As excellent as ever
This hotel is our home away from home in the DC area.
We stay often and we always have good experiences.
Breakfast is epic at the buffet.
Walking around the pond is always a stress reliever.
Staff is always on top of things.
Consistently meets and exceeds our expectations.
July 1, 2013
Rated 4 out of 5 by cerjhm Great Service
I really appreciate the help from the Sheraton Staff. LA always take great care of me in reserving rooms and dynamically when I need anything. Pinar is consistent in her great service at the bar. I would grade all of the associates as strong, but LA and Pinar are the best.
December 16, 2012
Rated 4 out of 5 by garym Conference Meeting stay
1. The internet was terrible for multiple participants attending the meeting.
2. The staff failed to order a taxi the night before and caused unnecessary problems early the following morning.
If it was wasn't for these items I would have been highly please with my stay.
September 20, 2013
Rated 4 out of 5 by kjohnPT Dependable service, consistent performance
I use this property several times throughout the year for family members coming from out of town and business guests. Time after time, the quality of staff is excellent. The recently renovated facilities are an added bonus. The only thing it is lacking is an indoor pool.
November 28, 2012
Rated 4 out of 5 by Riggo Good stay
We were very happy with the hotel facilities, staff, and shuttle to Merriweather Post Pavilion. The only complaint that we had was when left in the morning, the hallway from our room to the lobby as well as the parking lot was littered with pizza boxes and beer cans.
August 10, 2013
Rated 3 out of 5 by Joe34 Billing issue
There is a problem with billing me for 1 nights stay when the room had been payed in advance . The stay was pleasant just need to be reimbursed for one night , I called yesterday and talked to accounting to look into it and have not heard back and it's been 24 hrs .
December 18, 2012
Rated 3 out of 5 by ykny Corporate Rate
I stayed with a corporate rate but i was told that the breakfast was not free... I was very curious because i always ate when i stayed at the hotel.. I asked a front man when i checked out and i was told it was free. Please make staff's understanding consistent.
January 25, 2013
Rated 4 out of 5 by WCtraveler2013 Older Property, but comfortable
The room was a nice size. The linens were clean and comfortable. The rooms in the Lodge require a good bit of walking and no elevator, but each has a microwave and refrigerator. The staff was friendly. I enjoyed the food, but my taste runs to simple and basic.
July 31, 2013
Rated 5 out of 5 by Humpty Great location!
The stay was very pleasant. The location right on the river was very nice. The food and services were very good. It was a very nice stay.
June 2, 2014
Rated 4 out of 5 by BatMitz Guest
Eriana Shavers was instrumental in getting us a handicap room and we are very grateful for her arranging this
June 8, 2014
Rated 5 out of 5 by Traveler55 Great Stay!
I haven't stayed in a hotel where I'm not at top loyalty status in quite awhile, but I have to say that I really enjoyed my stay here. The hotel location is great and the staff was extremely efficient and accommodating. I will definitely stay there again!
August 26, 2012
Rated 3 out of 5 by CTdead Plumbing needs upgrade
Hotel location was great (few blocks from merriweather). Room was nice and furniture was very comfortable. Plumbing in the room was not adequate. Tub did not drain and toilet would run after flushing. This was not what I expected from a sheraton facility.
July 12, 2012
Rated 4 out of 5 by Loopole I stay in this hotel a number of time during the year.
I like this hotel very much. However, this particular was not as good as before. My room had a musty smell which I assume is from the construction going on for the water leaks. My dirty linen was not taken away when my room was cleaned on the last day.
January 16, 2012
Rated 2 out of 5 by Loki911 Your standard Sheraton ruined by its staff
Been staying here for weeks and unfortunately will keep doing so because its convenience trumps the negatives for me. Some if the staff are great, but when you have a front desk manager that has no concept of guest service, the experience is ruined.
October 14, 2012
Rated 5 out of 5 by WCCFAN Always a great experience
I have stayed at this hotel over 10 times this past year and have always had a pleasurable experience. The staff is beyond courteous, the rooms always clean and the beds comfortable. I highly recommend this Sheraton and look forward to returning.
November 5, 2013
Rated 4 out of 5 by KJB1 Great location and excellent features
Great lakeside location. Easy access to entertainment, shopping and historical sites.
June 10, 2014
Rated 5 out of 5 by Kimberly1122 Great Club!
It seems like more and more Sheraton's are going to very skimpy Club Lounges, especially over the weekends.
This Sheraton has a great club, even on the weekend, with quality food items, really enjoy this hotel.
Staff professional and very nice.
April 30, 2013
Rated 5 out of 5 by summersp49 This hotel is beautiful
Staff very professional and helpful. Staff very knowledgeable in all areas. Food was excellent and very clean.
June 4, 2014
Rated 5 out of 5 by vsvib This hotel is great and near to city town
The hotel is nice, near to a great landscape. This is my second time at this hotel, and at this time I just don't recommend the room # 228 or any other at the same level because they do not have elevator access. But the hotel in general is fine.
October 8, 2012