Rated 5 out of 5 by Alisu Awesome staff that really takes care of you!
I stay at the Columbia Sheraton a lot for work. The hotel is comfortable, very clean, has free internet. But what makes its stand out is the staff! I checked out in the morning and by evening I first realized that I forgot my iPad in the room. I called the front desk and the evening manager, Shirlyne, quickly and efficiently contacted houskeeping, located my iPad, and asked for my address to fedex it to me!! What a relief! Another great staff member is Tyrone, the bellhop, who took me in the shuttle to the office where I work, always accommodating with schedule, always with a smile. Thanks, Shirlyne and Tyrone!
April 26, 2014
Rated 5 out of 5 by MizzMargarita Can't Wait to Come Back
I needed a room at the last minute, and I was lucky that Sheraton Columbia Town Center Hotel had two rooms available, one that I was able to grab. The room was clean and impressive to a T. It was just so comfortable and homey there. The staff was polite, considerate and on point. I requested extra towels because I was going to the pool. After the towels were brought to the room by housekeeping, the frontdesk gave me a call to insure that I got my towels which really impressed me. I would give this particular hotel above excellent ratings across the board and recommend it to anyone. I am will gladly come back here anytime!! :-)
July 22, 2013
Rated 5 out of 5 by Roadhog Great People
Extraordinary people at this location. They have scoured the planet to find individuals of intelligence and natural hospitality who have been well trained to elevate a set of principles into everyday practice. These principles seem to include the guest's convenience and their own personal warmth.
Stars include John, Goshia, and short young fellow with dark hair and a slight european accent, eager to make small problems go away.
(I must score the room-comfort poorly because of a malfunctioning climate control, that the overnight staff 's good intentions and efforts could not fix. I am sure this is anomalous. But it happened.)
March 21, 2013
Rated 1 out of 5 by Columbia20145 Misrepresentation
I had an incredibly poor experience at the Sheraton Hotel in Columbia, MD July 12, 2014. I would NOT recommend this hotel to anyone anymore at this point. I have had good experiences with this hotel in the past, so this is a drastic change in my opinion. The lines at check in/check out were long and I always had to wait at least ten minutes to be serviced. However the worst part of all was that the price was misrepresented (an email I received stated the price was $99 dollars and was then charged $119 at check out). The clerk (Sandy) fixed this discrepancy for two of my friends however she then refused to fix this error for me (it appeared this was at the prompting of her manager/superior who she was having a side conversation with). It clearly to be was about saving a few dollars and not solid customer service. The clerk then had the audacity that I should bother the bride about the contract the morning after her wedding. I was disgusted by this terrible customer service and will not stay at this or any other Sheraton again.
July 14, 2014
Rated 5 out of 5 by dianestefanie July Biz Stay
I stay here frequently for business. The hotel is clean, the staff is very, very friendly and helpful, definitely above the average for customer service, and there is a nice walking path behind the hotel. There are plenty of restaurants within walking distance and parking on site. Great choice.
July 11, 2014
Rated 3 out of 5 by Flo528 The accomdations were comfortable
The hotel rooms are okay. Could use some updating. The staff was outstanding.
July 16, 2014
Rated 2 out of 5 by palbill Personel Less Than Comitted
The housekeeper never took her cell phone off her ear the entire time we saw her on our floor.
The phone operator connected me to the wrong room and woke up one of your other guests.
I called the front desk again and was put on hold for 6 minutes before I gave up.
the carpet was dirty in the dining room.
The dining room was under staffed.
The door to the bath room is splintering.
The shroud on the heater/AC vibrated loudly, waking us up in the night.
The mirror in the elevator had the same smudges on it all three days we were there.
The staff seemed disinterested in attending to guests.
The hotel has a tired look to it.
November 19, 2013
Rated 5 out of 5 by retire13 I was very pleased with this hotel
The accomodations were very nice. I would like to mention that Sandy Thomas and Erina Shavers were very helpful. They went over and above my expections to make sure we had the perfect room for the best view over the lake for the July 4th fireworks. I would definitely stay at this hotel again.
July 6, 2014
Rated 5 out of 5 by NHVisitor Beautiful location and wonderful staff
I had a wonderful stay at your hotel. All of the staff were friendly, helpful, and very professional. The restaurant menu was superb and the food was excellent. Your waitstaff, particularly Janine, made the experience excellent. Your chef is a keeper . Your Front Desk staff were friendly and polite even when it was busy. They treated everyone with respect, without exception.
My room was clean and comfortable. The air was Pure and I appreciated it.
I will DEFINITELY recommend this hotel to everyone I know. Your location is stunning and restful.
Thank you for all of your help.
A New Hampshire visitor
July 22, 2013
Rated 2 out of 5 by pleasenotagain tired, cold and slightly dirty
Stayed at the hotel for a work conference. Was in what I would call the "old part." No elevator, hairs in my tub and towels, TV didn't work (sound, no picture), shotty paint job (closet and bathroom door were painted but not completely so it was part brown, part primer, the lightswitch didn't work so I had to get it just right for the light to go off and the window was so poorly sealed there was a steady stream of cold air coming in. The bed was comfy and clean... that's about my only positive. Until they do some upgrades, I wouldn't recommend staying here to anyone if you are put in this part of the hotel.
January 30, 2014
Rated 2 out of 5 by petunia Crummy customer service
sink had huge crack extending across entire bowl
lamp without bulb
room at least five minute walk from check in and no assistance except for luggage, no warning that room is so far away
all notification cards left in room dirty
no liners in garbage pails
note left from manager asking for emails but no response.
room needs touch ups- little cracks in wallpaper, dirt on walls, pulls in carpet, not enough wall sockets - plug for coffee behind huge console so had to move coffee to desk where there are sockets
no explanation of how to get free internet if you are starwood member etc.
all in all mediocre experience
September 15, 2012
Rated 5 out of 5 by NewCanaanHector Yet again, our home away from home in the area
We came to Columbia, as we do ever so often along the year and this time the hotel was real busy with a "cheerleading" event. I thought that we would have problems with the noisy youngsters, but we were setup in the lodge and there was no noise at all. Room was well equipped with fridge and microwave and the ONLY criticism would be that Erina at the front desk did not tell us which entrance to use to get to our rooms. We had to walk the whole length of the Lodge, up and down and across several entry points to get to our rooms. It would have been perfect if she had told us to drive to entrance "X", park and then go up a flight of stairs.
Apart from that, everything went perfectly.
July 17, 2012
Rated 3 out of 5 by CJ22 Great hotel but.....
Dirty sheets and towels were a shock. This the first time I experienced this at a Sheraton. The staff was prompt with replacements but the damage was done.
July 6, 2014
Rated 4 out of 5 by Allen90 Overall experience was great
Hotel staff was excellent and very friendly and helpful.
I stayed in room 234 and only complaint or suggestion I have is bathroom sink is very slow in draining water. Maybe some liquid plumber needs to be poured down the drain in bathroom sink.
Also toilet flushed slow.
The location of the hotel is excellent. Very convenient to great dining and shopping.
Surrounding area and lake are beautiful.
June 25, 2014
Rated 1 out of 5 by robole50 customer service
Most of the staff was polite, being a Disabled Veteran I was not given any helped with my luggage after they informed me that the room I was given was at the far end of the hotel. That with the experience of booking the room for a week, only to find that the next day when we went to get back in the room it was rented to someone else. Called guest services to find out what happened, the response was house cleaning said you checked out. Really, house cleaning runs your reservations! Explained that the reservations were for a week the replay was so. However, we can book you a new reservation for the rest of your stay. No thank you!
Strongly recommend you do make reservations at this hotel.
September 11, 2013
Rated 4 out of 5 by Lizzy hotel visit
It was very nice, the staff was very helpful, kind and friendly. handicapped accessible turns out not to to be helpful for my friend. It is nice to have handles in the bathroom but the shower that leaves water over the entire bathroom is not so helpful. but we requested it and will know better next time. I guess it works for guests in a wheel chair 100% of the time. We did run out of toilet paper and there was no extras in the room, nor were there tissues but maybe that is a sign of the times. The coffee and coffee maker were good. Somewhat noisy because of the layout of the building.
April 8, 2013
Rated 3 out of 5 by Yvonne25 Check-In difficult and not accomodating with late check-out
When checking in, our attendant spoke very softly, quickly and in a curt manner. When we asked her questions- she was not helpful. We could barely understand her. The room itself was very nice and comfortable with the large comfortable bed and the location exactly where we wanted it. When checking out - we were part of a workshop that was run at your hotel and due to end at 5:00 on Sunday. We were told that we would not be allowed to stay in the room until the end of the workshop and had to evacuate by 1:00. Would have liked an indoor pool or hot tub. Our rooms were exactly as asked.
November 13, 2012
Rated 3 out of 5 by Melissa757 Nice but foggy reservations
I reserved our room online. We thought we were staying in the tower. Unfortunately, we was placed in the lodge wish seemed like miles away from the actual hotel. You have to go down this long hallway, passing all the banquet rooms, only to open a door leading to another building. They couldn't accommodate us because they already messed up other people's reservations, so we were stuck. I'm glad we only stayed one night. There was no toilet paper in the bathrooms so I found a cart in the hallway and got some. The air condition nor microwave worked in my friends room. This is my first and last time staying at a Sheraton Hotel. We'll stick with our usual where they at least offer you breakfast plus dinner.
September 2, 2013
Rated 5 out of 5 by ladydor Snowed In
I was snowed in at the sheraton for a couple days. Wht a delight ! The restaurant had a special buffet dinner which was reasonably priced and the food was great. I opted to stay in one of the PURE rooms because I didn't have my CPAP machine, it really helped with my breathing and I slept really well in the comfy bed!. The staff is AMAZING and went out of their way to give special care to were stranded due to bad weather. Management should proud!
February 16, 2014
Rated 5 out of 5 by Toni43 Wonderful Hotel
This is a very nice hotel. The grounds are beautiful and a wonderful place to walk. The front desk staff (Doreen Hyde, Sandy Thomas and Brigitte Newton) were all very welcoming and helpful. The room was very large and comfortable. The hotel is within walking distance to several very good restaurants.
All in all, I very much enjoyed my stay.
June 17, 2014
Rated 1 out of 5 by aabb Very Unhappy
We have stayed here in the past and had a good experience however, this time we were put in "The Lodge". It was very dated and tired and needs alot of work. Also, staff was rude and lied to us. When confronted they finally admitted they knew we would not be able to return to the hotel until late that night due to a firework display. We asked about this that morning and were told it would be no problem. We could not get back in until 11 p.m. That was a problem! Told us we needed to take that up with the police not them. Very rude and felt they did not care about their guests.
July 11, 2012
Rated 2 out of 5 by Jazz2014 Horrible Experience
We checked into the hotel and we were shocked at the accommodations. We are SPG members and there were no upgrades offered because that particular hotel only has one suite. I have never heard of a hotel having only one suite. The rooms are small; the furniture was full of stains and worn. I felt like I was staying at a cheap motel. We asked to speak with the hotel manager and she explained the hotel plans to have some renovations done in the near future. We explained how unsatisfied we were with the hotel and we were looking elsewhere to stay. There were no efforts put forth to convince us to stay.We checked in early spent most of the time trying to find another room and met with the manager to find better accommodations. We decided to leave the hotel and they charged us $100 for the few hours spent in the room. I am very unhappy with the response we received and furthermore, the appearance of the hotel. My expectations of a Sheraton are higher than what we experienced. We stayed at a Sheraton in Roanoke Virginia, the staff was helpful and the hotel’s appearance met our needs/expectations. If you looking for a quick stay, the atmosphere (beat up furniture) is not important to you, this location is your place.
June 26, 2014
Rated 2 out of 5 by Schultheis Rooms need a Renovation
Let me start by saying the best thing about this hotel is the location. It's close to many dining options, and easy to get to with plenty of parking. There are many negative things to be said about this hotel. The rooms are OLD. Unless you stay in the tower you have to walk forever to reach your room. When you finally get to your room, you will be very disappointed. The hotel offers Direct TV, however, the channels are fuzzy, and many are unwatchable. The bathrooms are really showing their age. The toilet didn't flush well, the tub is old and stained, and the water pressure is less that desirable. I would NOT recommend this hotel, and I will not stay there in the future, even though it's the best location for me.
March 31, 2012
Rated 4 out of 5 by Jonesy1 Staff was outstanding
The staff at the Sheraton Columbia Town Center were outstanding. From the front desk to the cleaning staff all were friendly and courteous. The restaurant has excellent food at a comparable price to local trendy restaurants. All my concerns were addressed in a timely manner. A lot of what makes them standout is the attention to the little things, like saying hi and holding doors. They seem to always have a smile on their face. The rooms were comfortable, didn't like the pillows their were to squishy. Overall I would recommend staying here if you have to be in Columbia MD.
September 26, 2012
Rated 5 out of 5 by Zee2731 Everything to perfection.
Staff eager to please. Outstanding
services. Well kept exterior.
June 24, 2014
Rated 4 out of 5 by DissapointedAgain Disappointed in Amenities
The rooms were fine, as expected but there was no refrigerator or microwave. They wanted to charge me $25 for a regrigerator. And I am a Starwood "Preferred" Guest. HaHa. In addition to that, the biggest disappointment is that they wanted to charge me $25 for internet! In this day and age, I'm sorry, but internet should be free!! Adding insult, I borrowed the billards equipment and they purposely decided not to give me the triangle to set the balls up "in case I didnt know enough about billiards". Unbelievable! The guy who made that decision should have a talking to.
July 8, 2012
Rated 1 out of 5 by Schuffert Not a good time
I've stayed is this hotel a few times so I am going to mark this visit down to "stuff happens." The room we were given had a guy doing repair work in it. You gave us another room. Both room service orders were incorrect and had to be fixed. It happens. The cleaning person was snippy and rude that we forgot to put the sign up that we were still there. And for the life of me, I could not get comfortable with the furniture. I'll take the hit for that one. We will be back. Our son lives within a mile of this hotel and this will be our place. This time was not real good.
October 21, 2013
Rated 1 out of 5 by vasarah71 A Very Rough Night
I was given a room in the annex, which is an older part of the hotel. You have to haul luggage up stairs as there is not an elevator to get there. The rooms are old. The paint was falling off the bathroom door. The hallway rugs are stained and dingy. And, to top it all of, the smoke detector chirped all night obviously due to a dead battery. Had I not arrived at midnight and been exhausted from the trip, I would have had someone come to fix it. However, I could not deal with that in the middle of the night. The room had vaulted ceilings and the smoke detector was at the top of the wall, so I could not even take it apart myself. Overall, not impressed with the quality of the room that I was provided. Not worth the money.
October 19, 2012
Rated 3 out of 5 by KClem344 Hotel has a good location
I attended this hotel, the location is very close to the Merriweather Post Pavillion
the lodge rooms needs updating, the carpets were stained and the bathroom vanity and mirror looked very banged up.
hotel stay was very good, however the hotel looked to be under staff for a sold out hotel, took almost an half hour to get a drink from the bar only one guy working
June 9, 2014
Rated 4 out of 5 by Fred60 Vernon is the greatest!
First night was a little rough as my disability required an elevator and the room provided was not in a building that had one. Could not be accomodated as the tower was full. (It should be noted that I did not have this disability when the reservation was made or it would have been mentioned). Got a very nice room in the tower next to an elevator for nights 2-5. No coffee in the lobby in the morning on the weekend even though the wakeup call invited me to enjoy one. But Vernon, the shuttle driver, made up for any disappointments by going out of his way to assist me - and his knowledge of the area and positive can do attitude made the stay very comfortable. Special thanks to Vernon. Also, excellent conference accomodations.
March 25, 2013