Rated 3 out of 5 by ykny Corporate Rate
I stayed with a corporate rate but i was told that the breakfast was not free... I was very curious because i always ate when i stayed at the hotel.. I asked a front man when i checked out and i was told it was free. Please make staff's understanding consistent.
January 25, 2013
Rated 3 out of 5 by MisterX Decent hotel
I've stayed at the hotel 3 times now and it's a decent hotel. Unfortunately my last time I had a room that had connecting doors on both sides. As a result there was a lot of noise disturbance. I actually had to sleep with ear plugs because the people next to me were skyping deep into the night.
However, when you have a room that doesn't have connecting doors, you barely hear anything and it's a great way to relax.
January 23, 2013
Rated 5 out of 5 by Thomas25 Personal Staff & Great Customer Service
The hotel staff was wonderful & made sure I was well taken care upon my arrival. My room service was excellent & came on time as stated
January 3, 2013
Rated 5 out of 5 by Lean27 Extreme Service
Exemplary customer service from hotel staff.
December 30, 2012
Rated 5 out of 5 by MssyLou Great staff; great room; great location
Front desk staff was outstanding; Melissa went out of her way to make the hotel feel like home. Room was great - wonderful view of the lake and the peaceful setting. Room service staff and food was outstanding. Excellent visit - would recommend the Sheraton in Columbia, MD to all those coming to the area.
December 29, 2012
Rated 5 out of 5 by Muffin2012 This hotel has a great location.
We have stayed at the Columbia Sheraton for the last 12 years at Christmas and several other times as well. We are satisfied customers.
December 28, 2012
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 4 out of 5 by Harris The Good and the very minor Not so Good.
On Sunday, Dec. 23, 2012, I noticed a live ladybug on the rug, along with some other stains. I also noticed a blood stain on the lower edge of the inside comforter that did not come from us. I have a Public Health degree, so this is not acceptable. The bathroom was small compared to such a large room, room 407. Otherwise, it was a very nice room at the end with a curved windo and a very nice view. very nice staff
December 24, 2012
Rated 5 out of 5 by Renthal Columbia's quiet secret
Wonderful hotel with spacious rooms, great views and friendly staff. Close mall gave choices for food and shopping and quick access to freeway for nearby exploring.
December 22, 2012
Rated 3 out of 5 by inspire99 Columbia Maryland T own Center
okay stay. I am a SPG member, but still could not get early check in, or requested late check out. The toilet didn't flush properly, and the beds to be updated. The room was very clean, and the attendants were kind, considerate, and helpful. They definitely have not done the remodeling yet, even though your website advertises such.
December 18, 2012
Rated 3 out of 5 by Joe34 Billing issue
There is a problem with billing me for 1 nights stay when the room had been payed in advance . The stay was pleasant just need to be reimbursed for one night , I called yesterday and talked to accounting to look into it and have not heard back and it's been 24 hrs .
December 18, 2012
Rated 4 out of 5 by cerjhm Great Service
I really appreciate the help from the Sheraton Staff. LA always take great care of me in reserving rooms and dynamically when I need anything. Pinar is consistent in her great service at the bar. I would grade all of the associates as strong, but LA and Pinar are the best.
December 16, 2012
Rated 4 out of 5 by NJUK Pleasant stay
A good location, friendly and helpful staff, well kept room, nice reception area and facilities.
December 16, 2012
Rated 4 out of 5 by Alisu Great staff - Nice hotel -
I stay at the Columbia Sheraton quite a bit, at least once a month every year, for two nights on average. This is a nice hotel, very comfortable. I love the location next to the little Lake and the view from some of the rooms. The hotel has a good restaurant and a very nice bar where you can also eat. Maintenance in the rooms could be a bit better: frequently there is a problem with toilet paper holders not firmly installed, or some problems with drape rail. However, what makes this hotel really great for me is the incredibly committed staff. If you have ANY kind of problem or need, they are willing and happy to assist you and resolve it quickly and efficiently. From the front desk staff, to the food, all are focused on your well being and happiness as a guest.
December 15, 2012
Rated 4 out of 5 by Lini83 This hotel is very comfortable
The staff is friendly and the room is very comfortable. I think all Sheraton hotel walls are very thin so it seem to be a bit noisy in the morning when everyone is moving about the hallways but overall this is a great place to lodge its close to lots of things to occupy yourself.
December 12, 2012
Rated 4 out of 5 by Cynthia Good, but noisy neighbor
I frequently stay at the Sheraton Columbia Town Center and don't have any issues, however this last week I was in room 402 and the guest in room 401 caused me several sleepless nights. I think the combination of poor soundproofing between rooms and possibly a hearing impairment by the other guest led to a pretty unsatisfactory visit for me this time around.
December 10, 2012
Rated 4 out of 5 by None123 Better Sound-Proofed Doors
Rooms in the Lodge portion of the hotel could benefit from better sound-proofed doors. Aside from that, room and facilities all met expectations.
December 5, 2012
Rated 4 out of 5 by RDW12345 Not the Room Service
The hotel was really nice. The employees were wonderful. Then, on Sat night I ordered room service. Specifically I ordered Prime Rib (the special). It was overcooked, fatty (beyond what is acceptable) and well overpriced. I would stay at the hotel again and just go elsewhere for dinner.
December 4, 2012
Rated 3 out of 5 by RoBo1949 No hot water
Three of the four mornings there was no hot water in the room. Tuesday morning was fine, but Wednesday morning no hot water, and hence no shower. I called the front desk and they contacted engineering. Called again Wednesday evening and engineering opened the room next door, which had hot water. Thursday I used that room for my shower. Again Friday no hot water in the room. No mention of any of this was made by the front desk person when I checked out. To say I was unhappy about my stay would be a gross understatement.
December 3, 2012
Rated 3 out of 5 by freezy Need my AC constantly
AC was not working properly--when you put fan on HIGH it only acted as "AUTO.
TV SLEEP button didn't work--was very quiet room however
December 3, 2012
Rated 4 out of 5 by kjohnPT Dependable service, consistent performance
I use this property several times throughout the year for family members coming from out of town and business guests. Time after time, the quality of staff is excellent. The recently renovated facilities are an added bonus. The only thing it is lacking is an indoor pool.
November 28, 2012
Rated 4 out of 5 by NewCanaanHector Impeccable stay
As usual, the Sheraton at Columbia provided excellent lodgings and food.
The map idea for the Lodge is a great one! Makes it easier to get to your room with your car directly.
The ONLY thing we missed, and it was a very minor point was the free bottle of water in the room, which has been a standard at Sheraton for some time.
November 20, 2012
Rated 1 out of 5 by Scooter The hotel personnel was the worst!
Very dissappointed with my stay from the start of checking in until I left. First they did not honor the rate that was given to me at time of my reservation, the amount was higher and no one contacted me of any changes. Second my room was cold and had very little hot water. I did not like being in the basement of a building in the back of the building looking at the woods. VERY UPSETTING WITH MY STAY!
November 15, 2012
Rated 2 out of 5 by john8888 mr john88
put me over in the condos....had to walk 20 football fields. noisy, bad mildew odor in halls,...hate it,....wil lnot go again, $125 to much,....should be $79 with good view.
food very expensive
November 14, 2012
Rated 3 out of 5 by Yvonne25 Check-In difficult and not accomodating with late check-out
When checking in, our attendant spoke very softly, quickly and in a curt manner. When we asked her questions- she was not helpful. We could barely understand her. The room itself was very nice and comfortable with the large comfortable bed and the location exactly where we wanted it. When checking out - we were part of a workshop that was run at your hotel and due to end at 5:00 on Sunday. We were told that we would not be allowed to stay in the room until the end of the workshop and had to evacuate by 1:00. Would have liked an indoor pool or hot tub. Our rooms were exactly as asked.
November 13, 2012
Rated 4 out of 5 by TSB8325 Nice Hotel
It is a nice hotel that seems to be kept up quite well. I would recommend for business and personal trips. I didn't see many families but I was there for a getaway, so that was great for a relaxing trip.
November 12, 2012
Rated 5 out of 5 by Linda58 Clean and comfortable
The room was exceptionally clean and the bed and other amenities were comfy and cozy. The view from my room was great. Nice place.
November 12, 2012
Rated 3 out of 5 by Trainchief Trainchief
The lodge is a older part of the hotel and very you can hear the nose in the hallways and room next to you.
Our first room the heat did not work, so we had to move, the heater makes a lot of sounds and there were a couple of stink bugs in the room
Over all it was a average stay, I would have like to stay in the main building but this was full.
I live in Harford County Maryland, and am use to traveling , I am a retired chief of the Maryland Transit Administration and re tired Maryland State Trooper.
November 11, 2012
Rated 5 out of 5 by RetreatLRH Hotel and staff was excellent.
Hotel and staff was excellent. We had a retreat and the food for lunch was great!!
November 5, 2012
Rated 1 out of 5 by je128d Overcharged and hotel will not return phone calls
I stayed only 1 night but was charged for 2 nights. I have called the hotel multiple times, I am always transferred to a voice mail from someone in accounting who never calls me back. Very poor customer service, would never stay here again.
October 29, 2012