Rated 5 out of 5 by TravelingMan1 First Time
Excellent location for business and pleasure.
December 1, 2014
Rated 2 out of 5 by Atpj Comedy of Errors
As an SPG Gold member I have certain expectations-none of which were met at this hotel. NO recognition, upgrade, or breakfast. Booked in to the Lodge area which is just dark and scary.Booked for King room, after walking forever,got to the room,with 2 doubles.Called desk, they told to come get another key-no go, bring it to me. Room even further out, remote not working so was replaced.Room service Key Lime pie was old and cracked,bread pudding cold. Woken by another guest at 1am only to fall back to sleep and be woken by housekeeping at 8:50. Ridiculous.
May 16, 2012
Rated 3 out of 5 by BusTraveler1104 Room Needed some updates, but was comfortable
Bed was comfortable and the ammenities (fridge and microwave) were nice to have in room. When first walk in room has a little bit of smell, but once in there for a few minutes no longer smelled it. Some of the wallpaper was bubbling away from wall and you could see where ceiling and wall met that it needed some maintenance. The AC worked well but was a little loud. The toilet, tub and sink were all clean, however, they needed to wipe down the door and walls near door. They also need plug right next to bed. The plug was further down wall. Many hotels have plus in the lamps. This room did not have that feature.
November 6, 2014
Rated 2 out of 5 by seekingbetter57 Dumpy and needs improvements!
This is a brand killer for Sheraton. Either invest to bring it up to standard or sell it but the hotel is in dire need of renovations. It is dumpy, the rooms are horrible, the TV didn't work properly, the rooms and hallways were filthy, the in-room HVAC concept is "motelish" and doesn't belong here. It was noisy, didn't work properly, the room had bad odours, pillows were completely flat and must have been years old, I didn't sleep a wink! I will not stay here again.
November 13, 2014
Rated 4 out of 5 by Windy331 Hosted Customer Event
Staff were attentive,food was good (althoug thee was way oo much of it for the size group we had). Conference room wascomfortable. Mike in the lobby lounge was particularly attentive & responsive t the customers - give that man a star!
November 13, 2014
Rated 3 out of 5 by mommaxine SOME OK SOME NOT
The location of this hotel is excellent! Within walking distance to an amazing mall with food and entertainment. It is in a wooded area that is beautiful. Our room was in the lodge section, which is set in the woods further. The parking was free which is an added benefit. The unfortunate problem was that there wasn't a ramp, an incline to pull your luggage up or for handicap assistance that we could find. And your rooms are either downstairs or upstairs, ours' was downstairs and there isn't an elevator in the lodge (I checked with the front desk) and it is very inconvenient to lug your luggage up and down steps!! Our room was enormous and near the laundry, a big plus! It was beautiful with an huge desk and full size sleeper sofa, beautifully furnished. Yet another problem was that in our bathroom (room 166) there was only hot, very hot water in the tub/shower. I complained to the front desk and they said they would send an engineer down to fix it while we were gone for the day. We had 3 nights total stay (May 25th-27th and 27th-28th, 2 different bookings using cash and points but all in the same room), the engineer never showed up during our stay. And due to no elevator and ramp, it was difficult to change rooms. At checkout, after several tries to get all my receipts, I was almost offered a free breakfast, I was asked if I ate, but I was on my way to my flight and had no time, I think the front desk was going to offer me a meal but I'll never know. As beautiful as it was, and as close of a location to family as it was, it had it's draw backs.
May 31, 2012
Rated 4 out of 5 by JT112014 Excellent service; Disappointing bar.
I have stayed at this hotel over 75 nights over the past 10 years. The remodel done was very positive, except for the bar area.
What was once an intimate and warm happy hour bar, is now a small, sterile, unappealing corner of the main level. Definitely not a draw. Definitely Disappointing.
Thankfully, the staff service and the rooms - the primary reason for staying there, were 4 Star.
November 9, 2014