Rated 2 out of 5 by THSmiles Customer Service Needs Training
Customer Service needs a lot of work. Also the front desk does not pay attention to what they are doing I had billing errors.
May 14, 2013
Rated 5 out of 5 by Bill Great hotel, Staff excellent, perfect location
The staff was excellent on all levels. Special thanks to Bert at the club level lounge, great service and good communication.
March 16, 2013
Rated 4 out of 5 by Mechamilla Nice and Quiet Hotel
Nice view on the Lake, quiet. A little expensive since it's not located in a big city. Other than that, staff was great.
June 19, 2013
Rated 2 out of 5 by Steya Dirty Carpets
I would not stay at this hotel again, the carpet in my room was stained and the bathroom tiles had mold.
October 8, 2012
Rated 5 out of 5 by elynn Great Staff
The hotel staff here is amazing. It is so good to see the sames faces each time I stay at this property.
February 23, 2013
Rated 1 out of 5 by Bowjangles Bad Experience
I spent one night at this hoel.
1. They gave me a double when I reserved a King. When I got there it smelled like baby diapers. They change my room but it was almost a 5 minute walk to get to it.
2. I sat at the lounge bar for almost 15 minutes before I could get something to drink. When Someone finally came, she was trying to rush me through my order, took half and then proceeded to server others. It was not until another guest mentioned that I was not finished with my order.
3. I reserved the van to pick me up and they said he would call when he got there. I was not down statirs when he got there waited, did not call and then left. I had to call several times for him to come get me.. In the morning, I called the front desk to ask if the driver was there to take me to my destiniation. They said yes. I told them I would be ther in 6 - 8 minutes. Time to get my stuff and walk from my room to the front desk. I get there and he is gone. 30 minutes later someone else came to take me.
4. This survey.....once you get to a certain character length you cannot see what you are typing. Never stay here and folks that I meet and work with said it is so horrible they never will go there again.
September 13, 2013
Rated 5 out of 5 by Martin2012 Nice Hotel
Hotel was very nice. Rooms were clean and had plenty of room and had great decorations and a nice tv.
October 8, 2012
Rated 4 out of 5 by Roc11 Nice Hotel
Loved the path along the lake.Nice fitness center and outside pool area. Friendly and helpful staff.
June 18, 2013
Rated 4 out of 5 by ridgeback3 No maid service
I loved not having to put my computer and cosmetics away every day. it was more like being at home @
May 20, 2013
Rated 4 out of 5 by Jojo86 food order was mess up
Great hotel and facility. Ordered breakfast my food was cold and I was missing some of my orders.
July 1, 2013
Rated 4 out of 5 by NJUK Pleasant stay
A good location, friendly and helpful staff, well kept room, nice reception area and facilities.
December 16, 2012
Rated 5 out of 5 by Cropper Hotel features
Great location, clean, great staff, wonderful walking trails..great the hotel is pet friendly
November 30, 2013
Rated 5 out of 5 by Lean27 9/13/13 Visit
Outstanding! This was a memorable stay with a staff that paid attention to our every need.
September 15, 2013
Rated 5 out of 5 by Dennis2012 Publisher
Excellent Hotel for the Baltimore Area, close to a major mall and excellent restaurants
September 6, 2012
Rated 5 out of 5 by Brooklyn2013 Friendly place to stay
Spent one day in Columbia. The hotel staff was very friendly. Room was very clean.
February 14, 2013
Rated 5 out of 5 by RetreatLRH Hotel and staff was excellent.
Hotel and staff was excellent. We had a retreat and the food for lunch was great!!
November 5, 2012
Rated 4 out of 5 by Vernon67 Excellent place to stay.
The only complaint was it isn't easy to find.Went pass the turnoff the first time.
September 12, 2012
Rated 4 out of 5 by Travel2306 Overall Experience
The was a faint smell in the room. The internet connectivity was inadequate.
October 18, 2013
Rated 4 out of 5 by MM20120912 Great location and view
great fitness center, reasonable lounge.
Quick response of the repair team.
September 18, 2012
Rated 5 out of 5 by Lee1952 This hotel is outstanding
The staff is always friendly, courtesy, and proffesional.
July 1, 2013
Rated 5 out of 5 This hotel has a beautiful parking area
The stay at this hotel this weekend really met all my expectations
June 17, 2013
Rated 4 out of 5 by msg24 Very nice hotel
very nice, would recommend to anyone staying near DC area
August 6, 2012
Rated 5 out of 5 by Fabulousand40 Nice Time
I appreciate this hotel being quiet. Had a long day...
February 16, 2013
Rated 2 out of 5 by ChattChris average
older, avg hotel, close to Columbia Mall and Clydes
September 16, 2013
Rated 5 out of 5 by Poor2012 Manager reception
The manager had a happy hour that wsa really nice.
March 21, 2013
Rated 5 out of 5 by Lean27 Extreme Service
Exemplary customer service from hotel staff.
December 30, 2012
Rated 5 out of 5 by Dld1 The bed was super comfortable
This double was spacious and well equipped.
October 10, 2012
Rated 4 out of 5 by David Excellent front desk employees
The people at the front desk are the best.
February 11, 2013
Rated 4 out of 5 by AMCD929 great club lounge
Excellent service, location and comfort.
April 29, 2012
Rated 5 out of 5 by ladydor Great stay
Delightful staff, great bed
January 23, 2014