Rated 2 out of 5 by Squad97 Hotel showing wear
I recently stayed in room 313 for 4 days. The room must have been a smoking room in years past because there was an acrid faint odor of cigarettes. The carpet was torn in front of the bed and had stains in that area. Two of the lamps had broken bulb receptacles and the lamp shades sat at a cocked angle. In the bathroom, the wood underneath the sink showed water damage. Overall, the room showed significant wear and tear that needs addressed. It wasn't up to the standards that a Sheraton should be.
April 11, 2014
Rated 4 out of 5 by sunshinejp Staff
The staff at this hotel are a little hit and miss Michelle at the front desk beyond words awesome, room service one lady fabulous the other not so much! I was concerned that I stayed back to back weeks and the first week no problem with my starwood rewards, email of of bill everything was taken care of. The second week I had to call for my bill to be emailed and it reflected no starwood rewards when I did get it but yet when I logged in here the stay was noted??
April 3, 2014
Rated 2 out of 5 by Atpj Comedy of Errors
As an SPG Gold member I have certain expectations-none of which were met at this hotel. NO recognition, upgrade, or breakfast. Booked in to the Lodge area which is just dark and scary.Booked for King room, after walking forever,got to the room,with 2 doubles.Called desk, they told to come get another key-no go, bring it to me. Room even further out, remote not working so was replaced.Room service Key Lime pie was old and cracked,bread pudding cold. Woken by another guest at 1am only to fall back to sleep and be woken by housekeeping at 8:50. Ridiculous.
May 16, 2012
Rated 4 out of 5 by MrFM Weird stay (this time)
While I have stayed at this hotel before and had wonderful experiences, this time was different. My room had a poignant, mildewy smell. I arrived too late and too tired to change rooms so I dealt with it. The cable TV didn't work properly either. Both issues management seems unaware of when I checked out in the morning. Disappointed.
March 23, 2014
Rated 3 out of 5 by mommaxine SOME OK SOME NOT
The location of this hotel is excellent! Within walking distance to an amazing mall with food and entertainment. It is in a wooded area that is beautiful. Our room was in the lodge section, which is set in the woods further. The parking was free which is an added benefit. The unfortunate problem was that there wasn't a ramp, an incline to pull your luggage up or for handicap assistance that we could find. And your rooms are either downstairs or upstairs, ours' was downstairs and there isn't an elevator in the lodge (I checked with the front desk) and it is very inconvenient to lug your luggage up and down steps!! Our room was enormous and near the laundry, a big plus! It was beautiful with an huge desk and full size sleeper sofa, beautifully furnished. Yet another problem was that in our bathroom (room 166) there was only hot, very hot water in the tub/shower. I complained to the front desk and they said they would send an engineer down to fix it while we were gone for the day. We had 3 nights total stay (May 25th-27th and 27th-28th, 2 different bookings using cash and points but all in the same room), the engineer never showed up during our stay. And due to no elevator and ramp, it was difficult to change rooms. At checkout, after several tries to get all my receipts, I was almost offered a free breakfast, I was asked if I ate, but I was on my way to my flight and had no time, I think the front desk was going to offer me a meal but I'll never know. As beautiful as it was, and as close of a location to family as it was, it had it's draw backs.
May 31, 2012
Rated 3 out of 5 by CLMRCCA Preferred Guest Points?
My room reservation was made by Admin person, and the extension was not booked upon her request. I extended the stay one night, and the front desk DID NOT ask me to re-initialize my card key, so when I went to my room, tired after a long day, walked the 2-city blocks to my room, (see below), my key didn't work, so I had to walk back two more times.
I will be canceling the SPG Preferred Guest card I have. I travel an intermediate number of times per year. The points accumulate very slowly and I do not have enough 'status' to stay with business associates. I had to stay as far as practical from the desk and main tower. Unsatisfactory for a mere 'traveler' who has accumulated 7700 useless points! No wireless service for my points level either. I'd have more status as a walk-in!
May 28, 2012
Rated 3 out of 5 by elkaybie Disappointed
We stayed at this hotel for a wedding, and were really surprised by the staff's attitude upon check in. The block had been reserved for months as was our reservation. You would think that staff would take utmost care in making sure guests of a large event, which is bringing the hotel lots of money, were happy and taken care of. In talking with other guests of the wedding, we found our opinion was not alone. Step it up next time, or you may find large parties become a thing of the past.
June 6, 2012
Rated 2 out of 5 by DisappointedDude Aging hotel with few amenities
This is the first time I've stayed at the hotel, although I've been to functions here a number of times. The rooms are small and feel very dated, although the bed linens are nice. The hotel lobby and tiny bar are at the base of the tower where all the rooms are, and even small groups of people get sushed by security if they are talking because the open tower carries voices to the rooms too well. There are a handful of decent restaurants nearby, but almost nothing else. The club level lounge is anything but luxurious.
January 20, 2014