Rated 1 out of 5 by Stats Dropped the ball at every opportunity
This particular stay has convinced me to break any ties with the SPG brand. At check in, the clerk had some sort of attitude and bizarrely refused to input my SPG number or my husbands, because we didn't have the actual card, just the number. There were no luggage trolleys, and the clerk ignored me when I asked if there was a bell hop or valet available.
As we had already had a long trip to the hotel, we used the room service order for breakfast and hung it on the door. At 2:00 am, I was awakened by loud music and light spilling under the door of the connecting room which was immediately next to the head of the bed. In the morning, I pressed the button on the phone to call the front desk, but it instead connected to a central reservation center, who told me to call the hotel directly. When I reached the desk, I requested to move to a non-connecting room. The clerk asked when I would like to move and I told her that breakfast was ordered to arrive just before 7, so anytime after that. At 7:30 am, starving and jet-lagged, I opened the door to see if the tray had been left at the door only to find that the order had never been picked up. My husband went down to get the new room assignment and make sure we got breakfast, and the clerks at the front desk began to have a conversation with each other, apparently astonished that there was such a thing as a breakfast order that should be picked up the evening before. We moved quickly to the new room, as my husband had an overseas meeting to call into, only to find that we had been given a room that was not only shabbier -- but was another connecting room! I went down to ask again for a non connecting room, and the clerk demanded that I return to my room to get ID, at which point I spoke to the manager to let her know that this stay so far had been unacceptable and that because of the ineptitude of the staff I had not been able to eat or sleep. She was very professional and understanding, and did even send up a note with some wine and fruit that evening apoligising again. After retrieving my ID, and narrowly avoiding tripping on the pulled up carpet in front of the 5th floor elevator, we were given the third room on the fifth floor. It was not a connecting room, but had a queen bed, stained furniture, ripped wall paper, and a leaking toilet. We made the mistake of ordering room service for dinner, being too exhausted from the previous night without sleep. Crabcakes were a regional specialty and were fine. The Cesar salad was a watery mayonnaise disaster made with just stalk end ribs of lettuce that were inedible, Bourbon salmon was ok, but the potatoes tasted like sweetened paste, as if they had been made with sugar in place of any salt and then whipped into a gluey glob. To his credit, I did get an email from the chef, as the tray was returned with most of the food untouched and a note about the salad.
Overall, the staff was uneven, the room service unacceptable, and the condition of the hotel itself shabby.
March 5, 2014
Rated 5 out of 5 by ladydor Snowed In
I was snowed in at the sheraton for a couple days. Wht a delight ! The restaurant had a special buffet dinner which was reasonably priced and the food was great. I opted to stay in one of the PURE rooms because I didn't have my CPAP machine, it really helped with my breathing and I slept really well in the comfy bed!. The staff is AMAZING and went out of their way to give special care to were stranded due to bad weather. Management should proud!
February 16, 2014
Rated 3 out of 5 by jewels813 Comfy bed but terrible food
I only spent one night here. I arrived starving and tired and ordered room service, the food was so terrible that I did not eat it. I travel a lot and do am not a picky eater so for me to prefer going to sleep hungry instead of eating, i tell you it tasted terrible. On the bright hand side the bed was extremely comfy.
February 12, 2014
Rated 2 out of 5 by JZ168 Hotel needs training
Prior to my arrival, my company had reserved a "Deluxe 1 King Bed" room for me at this hotel. This was stated in my itinerary however when I checked into the room, I discovered 2 double beds instead. I left my luggage in the room and went back to the lobby to inquire about the reservation. Unfortunately to my disappointment, there were no King beds available that night. The receptionist however did find a Queen bed in an Accessible type room and switched the rooms for me. So I went back to the first room to retrieve my entire luggage and drag them across the hotel to the second room. To my dismay, the room was also a double bed. Frustrated, I call them to let them that both rooms were double beds and that I will just settle for the first room since I preferred the layout of the non-Accessible type room.
During my stay, I noticed that Housekeeping kept forgetting to replace my towels so I had to call Guest Services several times to inquire. On the first day, I called to ask for hand towels and body towels. The front desk informed me that they will bring them up. I left the room for a business meeting but when I got back I noticed that only the hand towels were provided. I called the front desk again and informed them that I still need body towels and a floor towel which was also discovered to be missing. Twenty minutes goes by and I received a call from the front desk asking whether I received my towels. I did not so the receptionist went to check on that. Minutes later, Housekeeping did arrive with a stack of towels. The floor towel was still missing but I made do by using one of the hand towels. On the second day, Housekeeping removed the stack of towels I received the day before and left me with one body towel. I was annoyed but again, I made do with what I had.
The last and final day, I was woken up early by Housekeeping entering my room. You would think they have some kind of system in place to know who has checked out of the hotel and who hasn’t. Out of frustration, I called the front desk to leave a voice message with the General Manager. Minutes later, I got a call back from a manager on duty. Unfortunately I had a really long day the day before and I was emotionally drained so I was not able to explain my situation very well and it did not help when the manager asked me whether I had placed the “Do not Disturb” sign outside the door after I asked her why she doesn’t have a better system in place to inform Housekeeping who has and has not checked out of the hotel. Nothing was resolved and I was just left frustrated by the experience I had during my stay at this Sheraton Columbia hotel.
February 8, 2014
Rated 5 out of 5 by york2000 sheraton
We were travelling during Christmas day. No other restaurants in the vicinity were open. It was good they had breakfast available for the tower guests. Place was very clean and luxurious. Staff were accomodating.
February 2, 2014
Rated 5 out of 5 by Jamee72 Home away from home
The staff and service really make a difference! I am sure there are those that stay more than I but when I walk in I am often greeted by my first name?! They remember you and I think that makes for a big difference!
January 31, 2014
Rated 2 out of 5 by pleasenotagain tired, cold and slightly dirty
Stayed at the hotel for a work conference. Was in what I would call the "old part." No elevator, hairs in my tub and towels, TV didn't work (sound, no picture), shotty paint job (closet and bathroom door were painted but not completely so it was part brown, part primer, the lightswitch didn't work so I had to get it just right for the light to go off and the window was so poorly sealed there was a steady stream of cold air coming in. The bed was comfy and clean... that's about my only positive. Until they do some upgrades, I wouldn't recommend staying here to anyone if you are put in this part of the hotel.
January 30, 2014
Rated 1 out of 5 by dimka99 Stay away from those guys!!!
I would NEVER recommend to anybody to spend even a day at that place!!!
1. Charged my credit card , they not suppose to (company paid for all stay)
2. Room, was not ready..shower/Tab was not clean..
3. IF you see a mini bar in the room what you expect? noop..was nothing there..
4. One (small bottle of water 4$ )( gaz price 4$ per GALON!!!!
5. Clean room was done ones !!! first day , never changed anything for next 3 days, even i ask front desk rep to clean my room ..what i get? sorry clean services done for today..:) can you believe it?
6. Breakfast was in low selection..of food and fruits..
7 Extra charge everywhere...:)
and much more..
So NEVER book your trip at this place!!! stay away if you need at least a better services!!!
January 27, 2014
Rated 5 out of 5 by ladydor Great stay
Delightful staff, great bed
January 23, 2014
Rated 2 out of 5 by DisappointedDude Aging hotel with few amenities
This is the first time I've stayed at the hotel, although I've been to functions here a number of times. The rooms are small and feel very dated, although the bed linens are nice. The hotel lobby and tiny bar are at the base of the tower where all the rooms are, and even small groups of people get sushed by security if they are talking because the open tower carries voices to the rooms too well. There are a handful of decent restaurants nearby, but almost nothing else. The club level lounge is anything but luxurious.
January 20, 2014
Rated 4 out of 5 by Hope42day Nice
The rooms are nice however every room should have modern adminities without added cost. Microwave and refrigerator should be included. I am grateful for the upgrade to the tower however adminities requested at booking should be in room upon check in. The room has a lovely view of the lake. The breakfast buffet leaves much to be desired but Dinner is fabulous. The bed mattress is not the most comfortable neither are the pillows. I use this hotel only because of the convenience of being in the same location as our event.
January 19, 2014
Rated 3 out of 5 by CorporateDiva Amazing Staff! Rooms need work...
I love the staff at the Sheraton Columbia. I consistently stay for business and every member seems to remember me positively and make me feel like an MVP. My room was sub par. The courtesy toiletries when I arrived were already used. There was no courtesy water and there were paper cups that had been used but were turned over to look like new cups. It made me question the overall cleanliness of the room.
January 17, 2014
Rated 2 out of 5 by goaliemom Rooms were seedy and dirty
There was chipped paint and the room had an odor to it. I called to the front desk asking where the fitness center was. When i went to the fitness ctr the next morning it was closed due to flooding. That was not shared with me.
January 17, 2014
Rated 4 out of 5 by kjohnPT Another great experience
I often use this hotel throughout the year for business and for family. Joe and his staff provide a consistent level of outstanding service. There is no other hotel In Columbia I would have my friends or family stay.
December 30, 2013
Rated 4 out of 5 by cerjhm Service is Good
I really appreciate the team at the Front Desk. They know me well as a long time vet of the Sheraton Columbia. When possible, the Front Desk staff puts me in the suites. This really helps for I do allot working out of the room for the work space of my client (MedStar) is limited.
December 19, 2013
Rated 3 out of 5 by biscus Left Lot to be Desired
No TV line-up and when I asked for one they just brought up the Showtime schedule before they went back and brought up the correct one. No hot water and after 10 minutes it was luke-warm at best. Heater would go on and off all night and required me to constantly adjust TV volume. Ice/Vending room on my floor was locked.
You people were uniformly very nice, however. Tom
December 16, 2013
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 2 out of 5 by VeniceRealtor Great location but needs improvement
We love the hotel's location and why we chose this hotel. However, the first room was not clean (trash under the bed and in the corners), did not have a microwave as described and mechanical issues with the bathroom. Staff graciously relocated us but we found many of the features were not very well updated and the ceiling in the lobby was leaking when we had a rain event. Our housekeeping staff was rude and very unfriendly. The gym was nice with great equipment.
December 1, 2013
Rated 5 out of 5 by bosco60 VERY COMFORTABLE
There was a group with young boys also staying at the hotel that evening. The desk clerk put us on another floor so they wouldn't disturb us. That was very thoughtful of her. The room was all the things that you should expect.....clean and comfortable. After getting home I realized I left my KINDLE in the bed and called Sheraton. It was found and given to my sister that afternoon. I was very grateful the maid service was an honest person.
November 30, 2013
Rated 5 out of 5 by Cropper Hotel features
Great location, clean, great staff, wonderful walking trails..great the hotel is pet friendly
November 30, 2013
Rated 2 out of 5 by 72panther Disappointed stay
For the price the facility had too much deferred maintenance. The room was full of dust, dirty walls, wastepaper on the floor, glass top tables were smeared, bath tub did not drain. There were stains on some of the upholstered furniture. The exterior of the building had rotten wood trim and exterior doors were missing trim and needed painting. All this would be acceptable at a Summer Camp but not a 4 star hotel.
November 23, 2013
Rated 2 out of 5 by palbill Personel Less Than Comitted
The housekeeper never took her cell phone off her ear the entire time we saw her on our floor.
The phone operator connected me to the wrong room and woke up one of your other guests.
I called the front desk again and was put on hold for 6 minutes before I gave up.
the carpet was dirty in the dining room.
The dining room was under staffed.
The door to the bath room is splintering.
The shroud on the heater/AC vibrated loudly, waking us up in the night.
The mirror in the elevator had the same smudges on it all three days we were there.
The staff seemed disinterested in attending to guests.
The hotel has a tired look to it.
November 19, 2013
Rated 2 out of 5 by work0102013 Great location/in need of update
Hi. The location of this property is perfect but the room I stayed in (the Lodge) was is desperate need of new carpet, painting , bathroom update-it just did not feel the cleanest and definitely did not match any recent experiences in other hotel chains. The TV did not work when I arrived late evening but the repair person did arrive promptly and it was just a matter of reconnecting wires which had loosened from cleaning staff (he said.) So unfortunately for now, I would not recommend this hotel to others until I was certain rooms had been renovated.
November 13, 2013
Rated 1 out of 5 by Linda48 Very disappointing
The first room I was given had carpet so dirty I wouldn't take off my socks! Also, when I walked in the door, the first thing I saw were large scrapes in the paint on the bathroom door. Not a very appealing entryway. The second room wasn't much better but the carpet looked like it had been cleaned in recent memory (I still didn't take off my socks!). Finally, I called twice about a sweater I think I left and still haven't even received a return call (from over two weeks ago).
November 7, 2013
Rated 5 out of 5 by WCCFAN Always a great experience
I have stayed at this hotel over 10 times this past year and have always had a pleasurable experience. The staff is beyond courteous, the rooms always clean and the beds comfortable. I highly recommend this Sheraton and look forward to returning.
November 5, 2013
Rated 1 out of 5 by Unhappyagain Repeated disappointment
I wrote a negative survey/review after my stay with you between 9/20-9/24; I believe as a result of that survey I was given a complimentary fruit/cheese plate with my first night of this stay on 10/20. I did not want an evening snack - what I wanted was: the halls and room to be vacuumed "every" day, the mold to be removed from the bathtub tiles, the stained/shabby carpets to be replaced, and for the bathroom walls and doors of the rooms to be washed down to remove splattered stains. I expect A LOT more overall cleanliness from a Sheraton Hotel than I have experienced during the last few years at your facility. The staff are nice, the housekeeping staff is doing well what they are instructed to do (i.e. clean beds, towels, etc.) and the restaurant has much improved but IF I had a choice I would never stay at your location again. The housekeeping manager needs to be much more discriminating in his demands for appearance and cleanliness, and the hotel needs to invest in gym equipment (new or repairs) and replacement carpets. Note that ALL of my business associates complain about your facilities.
October 29, 2013
Rated 5 out of 5 by NewCanaanHector Home away from home, as usual
We stay at this hotel a number of times every year because we go to sporting events nearby.
It is always a pleasure to arrive at the hotel and be treated like a person, even when arriving late.
A specially important factor is the excellent breakfast buffet.
Thanks for a great stay!
October 28, 2013
Rated 1 out of 5 by Schuffert Not a good time
I've stayed is this hotel a few times so I am going to mark this visit down to "stuff happens." The room we were given had a guy doing repair work in it. You gave us another room. Both room service orders were incorrect and had to be fixed. It happens. The cleaning person was snippy and rude that we forgot to put the sign up that we were still there. And for the life of me, I could not get comfortable with the furniture. I'll take the hit for that one. We will be back. Our son lives within a mile of this hotel and this will be our place. This time was not real good.
October 21, 2013
Rated 4 out of 5 by Travel2306 Overall Experience
The was a faint smell in the room. The internet connectivity was inadequate.
October 18, 2013
Rated 1 out of 5 by Prak This hotel has bugs in the room
This hotel has bugs in the room
October 14, 2013