Rated 1 out of 5 by betty68 Labor Day Weekend-2013
Upon our arrival we were given two rooms on the first floor.(I thought this was basically the basement.) Our frig was deteriorated) (in order to open use the frig. we would have had to get on our hands and knees) There were two items missing. No chair and no microwave. Some one brought a plain kids'chair; low back, no sides. We had just driven from NC and were all sitting on the beds with no place to put refreshments. Once I explained to the person from house keeping, the chair was unsatisfactory, his response was rude, loud, and a liar. Told me there were no more chairs!!!!!. However, after a call to the front desk, the same staffer returned with a chair, microwave oven and a comfortable chair. This behavior on the part of the staffer from housekeeping was shocking. I was greatly disappointed and will never book a room at the Sheraton in Columbia again. Also the screen was missing off the window in my daughter's room. I told her to make sure her window was locked at all times. Basically the rooms were dirty. This included the bed skirts and the carpet. I expect more from a hotel in this area.
September 2, 2013
Rated 5 out of 5 by GinoM YET ANOTHER STELLAR STAY
Always a great stay at Sheraton Columbia, MD. This time was the best though. Michele at reception was friendly, professional and accomodating. I should have brought her some Cinnabon.
June 21, 2013
Rated 2 out of 5 by AA333 Hot and Cold
The room was either sweltering hot or freezing cold depending on if the air was running or not. And when the air turned on every ten minutes it woke all four of us up with it's noise.
September 6, 2012
Rated 5 out of 5 by Princess1 Awesome
Always a pleasure staying here. Rooms are clean and spacious front desk staff is always friendly, patient and accommodating. I look forward to staying with you in the near future.
February 16, 2013
Rated 1 out of 5 by rachel3 Bizarre Experience
My coworker and I had the craziest experience here. We were placed in a room in their basement that took at least 10 minutes to walk to, including stairs without an elevator option. We got in our room and there was literally water dripping everywhere- down the walls, headboard, on the bed, etc. Everything was damp to touch. We called the front desk and they didn't even act like it was a big deal. They sent an engineer to come "check it out" and he literally laughed and left the room- we didn't know what was happening. We ended up calling the front desk 3 times (actually more without them answering) and they kept telling us different info. We finally just made the trek back up to the front desk and waited there. Finally, after more than an hour at 2am they gave us a King Bed room in the tower, which was nice. All they comped was giving us access to the Club Lounge and an extra 1000 Starpoints. The service was horrible- the way they reacted made us think they knew about the room being like this before sending us down to the dungeon. I'm a loyal Starwood member and was blown away by the experience. Very sad.
September 25, 2012
Rated 4 out of 5 by JCole Hotel
I was a little disappointed with my room. It took a long way to walk to get to my room. Just not convenient. But overall, I attended an event that was great. Food outstanding.
September 16, 2013
Rated 3 out of 5 by candlepin1977 Hotel for NB&C Managers Meeting
The hotel was OK. The only item that needs attention for room 355 is the toilet. When it is flushed, it does not flush properly. One has to hold the handle down to flush.
May 1, 2013
Rated 5 out of 5 by EdandMary The staff is outstanding
The Greeting was outstanding - we love Starwood - it makes us feel at home. Mr McKnight at the desk was awesome and so was Ed in the Club Lounge. Kudos to the staff!!!!
August 31, 2012
Rated 5 out of 5 by jbs21 My nieces wedding
Our stay was pleasant. The rooms were very nice (except for the pillows - tooo soft) but all in all it was a nice stay. The restaurant downstairs served good food.
August 13, 2013
Rated 5 out of 5 by Renthal Columbia's quiet secret
Wonderful hotel with spacious rooms, great views and friendly staff. Close mall gave choices for food and shopping and quick access to freeway for nearby exploring.
December 22, 2012
Rated 5 out of 5 by Brownie5 Exceptional service
I enjoyed a wonderful 3 night stay beacuse of the high level of warm and sincere service. These guys get it from top to bottom, coupled with an immaculate hotel.
February 23, 2013
Rated 3 out of 5 by JAcK The hotel needs updating but provides a comfortable stay.
My smoke alarm went off around midnight due to battery failure the tech didn't bring a battery. He should have come prepared to minimize my loss of sleep.
May 21, 2013
Rated 4 out of 5 by BobbyD901 Job well done.
This trip was fast and short. Your staff was always one step ahead. They are a credit to the corp. Next time I'm in the area I will stay with you!
September 22, 2013
Rated 3 out of 5 by punkin Valentine's Day 2012
My husband & I were looking for a quick getaway for Valentine's Day... The staff were wonderful: friendly, helpful, and polite. The hotel beautiful. The room nice, clean, and roomy. The bed comfy, the bathroom clean. The Waterside Restaurant was pleasant and the food was good and plentiful. Unfortunately, we wouldn't stay here again. The way the hotel is designed, with the lobby open right up through all the floors making for a very noisy hotel. Lobby noises traveled up to the 7th floor where we staying. If the heater was not running, we heard everything. And not to mention, the inconsiderate guests (not the hotel's fault) next to us - and the very thin walls. We heard them very clearly directly their "dates" to the hotel and later joining them. We called the front desk, but we would have to move.. and we were tired so we just turned the heater on... just a poorly designed hotel, but a beautiful one. If you do stay here, take a portable sound machine to drown out the noises. Now, I have to deal with fixing my hotel bill.. the dinner was supposed to be included in the Valentine's Day package and it was charged to my credit card instead...
February 13, 2012
Rated 4 out of 5 by None123 Better Sound-Proofed Doors
Rooms in the Lodge portion of the hotel could benefit from better sound-proofed doors. Aside from that, room and facilities all met expectations.
December 5, 2012
Rated 5 out of 5 by creampuff Exceptional Service/Wonderful location
I have stayed at this location for the past 6 years evey time I'm in Columbia and will continue to do so. This hotel is the complete package.
June 11, 2013
Rated 5 out of 5 by Mkcrawley2 Moore/Yuille Reunion 2012
We would like to sincerely thank you all for your Hospitality for our reunion. You all helped to make our reunion stay a very pleasent one,
August 15, 2012
Rated 5 out of 5 by Robbiek my maryland stay
I stayed for 2 nights at the Columbia town center Sheraton-Front desk was very accomodating-Room service prompt and the room very clean
October 4, 2012
Rated 5 out of 5 by Thomas25 Personal Staff & Great Customer Service
The hotel staff was wonderful & made sure I was well taken care upon my arrival. My room service was excellent & came on time as stated
January 3, 2013
Rated 5 out of 5 by Muffin2012 This hotel has a great location.
We have stayed at the Columbia Sheraton for the last 12 years at Christmas and several other times as well. We are satisfied customers.
December 28, 2012
Rated 3 out of 5 by freezy Need my AC constantly
AC was not working properly--when you put fan on HIGH it only acted as "AUTO.
TV SLEEP button didn't work--was very quiet room however
December 3, 2012
Rated 3 out of 5 by General22 My experience
The public areas need to be cleaned better particularly the stairs leading downstairs.
We asked for a wake-up call, never came.
May 14, 2013
Rated 3 out of 5 by AMCD929 fair
stay here frequently - the best part about this hotel is the service from Bert, the concierge manager. Five stars to him!
December 26, 2011
Rated 2 out of 5 by THSmiles Customer Service Needs Training
Customer Service needs a lot of work. Also the front desk does not pay attention to what they are doing I had billing errors.
May 14, 2013
Rated 5 out of 5 by Bill Great hotel, Staff excellent, perfect location
The staff was excellent on all levels. Special thanks to Bert at the club level lounge, great service and good communication.
March 16, 2013
Rated 4 out of 5 by Mechamilla Nice and Quiet Hotel
Nice view on the Lake, quiet. A little expensive since it's not located in a big city. Other than that, staff was great.
June 19, 2013
Rated 5 out of 5 by Cropper Hotel features
Great location, clean, great staff, wonderful walking trails..great the hotel is pet friendly
November 30, 2013
Rated 2 out of 5 by Steya Dirty Carpets
I would not stay at this hotel again, the carpet in my room was stained and the bathroom tiles had mold.
October 8, 2012
Rated 1 out of 5 by Bowjangles Bad Experience
I spent one night at this hoel.
1. They gave me a double when I reserved a King. When I got there it smelled like baby diapers. They change my room but it was almost a 5 minute walk to get to it.
2. I sat at the lounge bar for almost 15 minutes before I could get something to drink. When Someone finally came, she was trying to rush me through my order, took half and then proceeded to server others. It was not until another guest mentioned that I was not finished with my order.
3. I reserved the van to pick me up and they said he would call when he got there. I was not down statirs when he got there waited, did not call and then left. I had to call several times for him to come get me.. In the morning, I called the front desk to ask if the driver was there to take me to my destiniation. They said yes. I told them I would be ther in 6 - 8 minutes. Time to get my stuff and walk from my room to the front desk. I get there and he is gone. 30 minutes later someone else came to take me.
4. This survey.....once you get to a certain character length you cannot see what you are typing. Never stay here and folks that I meet and work with said it is so horrible they never will go there again.
September 13, 2013
Rated 5 out of 5 by elynn Great Staff
The hotel staff here is amazing. It is so good to see the sames faces each time I stay at this property.
February 23, 2013