Rated 5 out of 5 by Martin2012 Nice Hotel
Hotel was very nice. Rooms were clean and had plenty of room and had great decorations and a nice tv.
October 8, 2012
Rated 4 out of 5 by Roc11 Nice Hotel
Loved the path along the lake.Nice fitness center and outside pool area. Friendly and helpful staff.
June 18, 2013
Rated 4 out of 5 by ridgeback3 No maid service
I loved not having to put my computer and cosmetics away every day. it was more like being at home @
May 20, 2013
Rated 4 out of 5 by Jojo86 food order was mess up
Great hotel and facility. Ordered breakfast my food was cold and I was missing some of my orders.
July 1, 2013
Rated 4 out of 5 by NJUK Pleasant stay
A good location, friendly and helpful staff, well kept room, nice reception area and facilities.
December 16, 2012
Rated 5 out of 5 by Lean27 9/13/13 Visit
Outstanding! This was a memorable stay with a staff that paid attention to our every need.
September 15, 2013
Rated 5 out of 5 by Dennis2012 Publisher
Excellent Hotel for the Baltimore Area, close to a major mall and excellent restaurants
September 6, 2012
Rated 5 out of 5 by ladydor Great stay
Delightful staff, great bed
January 23, 2014
Rated 4 out of 5 by Vernon67 Excellent place to stay.
The only complaint was it isn't easy to find.Went pass the turnoff the first time.
September 12, 2012
Rated 5 out of 5 by RetreatLRH Hotel and staff was excellent.
Hotel and staff was excellent. We had a retreat and the food for lunch was great!!
November 5, 2012
Rated 5 out of 5 by Brooklyn2013 Friendly place to stay
Spent one day in Columbia. The hotel staff was very friendly. Room was very clean.
February 14, 2013
Rated 4 out of 5 by Travel2306 Overall Experience
The was a faint smell in the room. The internet connectivity was inadequate.
October 18, 2013
Rated 4 out of 5 by MM20120912 Great location and view
great fitness center, reasonable lounge.
Quick response of the repair team.
September 18, 2012
Rated 5 out of 5 by Lee1952 This hotel is outstanding
The staff is always friendly, courtesy, and proffesional.
July 1, 2013
Rated 5 out of 5 This hotel has a beautiful parking area
The stay at this hotel this weekend really met all my expectations
June 17, 2013
Rated 4 out of 5 by msg24 Very nice hotel
very nice, would recommend to anyone staying near DC area
August 6, 2012
Rated 2 out of 5 by ChattChris average
older, avg hotel, close to Columbia Mall and Clydes
September 16, 2013
Rated 5 out of 5 by Fabulousand40 Nice Time
I appreciate this hotel being quiet. Had a long day...
February 16, 2013
Rated 5 out of 5 by Poor2012 Manager reception
The manager had a happy hour that wsa really nice.
March 21, 2013
Rated 5 out of 5 by Lean27 Extreme Service
Exemplary customer service from hotel staff.
December 30, 2012
Rated 5 out of 5 by Dld1 The bed was super comfortable
This double was spacious and well equipped.
October 10, 2012
Rated 4 out of 5 by David Excellent front desk employees
The people at the front desk are the best.
February 11, 2013
Rated 4 out of 5 by AMCD929 great club lounge
Excellent service, location and comfort.
April 29, 2012
Rated 1 out of 5 by Perk20 Dead bugs on window sill
I attended a retreat at the sheraton in Columbia, the weekend of the Columbia Mall shooting. The first room I checked into had a strong ordor and the carpet and the arm chair were heavily stained. The young lady at the front desk moved me to the room directly below the first room and it too had the same wretched ordor but cleaner carpets and no soiled chairs. Next morning I went to open the curtain and discovered at least three dead bugs on the window sill, on their backs with their little legs straight up in the air. I reported the ordor issue, the soiled chair and carpet issue and the dead bugs to the manager on duty before I checked out and the hotel still charged me full price for the room. The manager gave me the impression that he was going to see what could be done and get back to me. When I checked out I misread my reciept and thought that he had decided to not charge me for the room so I thanked him for being sensitive to how gross it was to see dead bugs in your window before that first cup of coffee. Upon check out the manager on duty received my thanks and gratitude but never let on that he had done nothing to address the bug issue in the form of compensation. I recently disputed the charge because my thought was that the charge was expensed to my card in error but I soon found out after my credit card company and I contacted the hotel that the manager had not logged the issue nor had he. taken any steps to secure my future business. I am currently waiting to hear from hotel management.
March 12, 2014
Rated 1 out of 5 by Prak This hotel has bugs in the room
This hotel has bugs in the room
October 14, 2013
Rated 5 out of 5 by daftu tthis hotel was great
Hotel was clean in good locationi
September 2, 2012
Rated 4 out of 5 by xcepttj Enjoyed Stay
Enjoyed Stay , Room was clean
April 23, 2013
Rated 4 out of 5 by KG32 Great service
Great service and location.
August 31, 2012
Rated 5 out of 5 by Guest320 Hotel staff was awesome
Friendly helpful staff!!!
October 22, 2012
Rated 2 out of 5 by RU1234 Lack of communication
There was a problem when I arrived to checked in. I had an itinerary and my reservation was held and paid for by my company but upon checking in the agent said no. They only show the room was “held” for me but not paid for. So rather than standing around for the next 2 hours on a Sunday I put the room on my card. Which I was not expecting. In the meantime I made several calls to my travel agency and the person that booked my room. She said she had to jump through hoops just to reserve rooms for our meeting. (There were several other people staying in your hotel all booked at the same time.)
Long story short this carried over until the next day. The agent that helped me on Monday was very nice she tried calling people in accounting and reservations and... nope…. no authorization for me is what all of your people said. Then low and behold there it is………. You guys had the approval the
entire time. It was very frustrating. I should have been able to come in and relax but I spent my entire time there trying to track down this approval that you already had. I am not sure if one person dropped the ball or if there is just no communication from one person to the next.
Not to mention my room smelled moldy, the weather stripping was hanging off the door and the tub needed caulk.
September 17, 2013