Rated 1 out of 5 by Tom303 Disappointing experience
First, the good. The hotel is in a nice setting with a walking path around a pond. So it has some potential. The staff are friendly and helpful.
Sadly the negative far outweighs. The restaurant was pokey, threadbare and loud due to an exhaust fan running above the bar. An Applebee's would have several steps up in ambience. My dinner salad was pretty clearly dumped from a plastic bag and onto the plate. Desiccated and tasteless.
Returning to my room I realized there was periodic, low frequency vibration running through the room. The hotel's maintenance person said it was from equipment mounted on the roof. No way I could sleep with that, so I asked for a different room. To the hotel's credit, they instantly obliged (can't fault their responsiveness).
The new room adjoined that of a rude couple who put on loud music and then had a conversation over the music. That's no fault of the hotel, but the room's lack of sound suppression certainly didn't help matters.
Happily I was there for only one night. This hotel definitely needs a bit of capital investment if it's not going to detract from the Starwood brand.
August 24, 2014
Rated 3 out of 5 by LAK61 I had to listen to a dog bark much of the night!
Would you expect a "high end" hotel to allow a dog to bark and keep you awake? Well I would NOT!!! I called the front desk to let them know there was a dog in the room next door and they said they'd come up and check on it. Well, if they did, I am not sure what was done about it because at mid-night I was still hearing the dog bark and "jingle" every time it moved.
August 22, 2014
Rated 5 out of 5 by Dave099 Great Hotel Better Staff
Just finished a weekend college search in the area with my son. Was amazed by the hotel and the staff. Hotel had everything we needed and the staff was very professional and courteous. I had the pleasure of checking in and out with Sandy at the Front Desk. Sandy made me feel welcomed. Being a SPG member Sandy and the staff went out of their way to make us feel special. Got home tonight and we are trying to figure out when we can go back. Thank you
August 17, 2014
Rated 3 out of 5 by GManPSU Staff not very friendly
I was surprised by the lack of friendliness from the staff at this Sheraton. The check in did not go smooth. The club lounge food was sub par and the attendant did not even acknowledge I was in the lounge. The only reason for the 3 star was the bar tender made up for the lack of the others.
August 15, 2014
Rated 5 out of 5 by Coal Great room
Room was spacious, and comfortable. Planning to return.
August 15, 2014
Rated 4 out of 5 by ChuBud1116 Pleasant Staff
The front desk staff in particular were very courteous and quickly addressed any need or concern that I brought to them. It directly related to the quality of my stay, which was wonderful. I would not hesitate to stay there again and will definitely recommend it to my colleagues.
August 13, 2014
Rated 5 out of 5 by reid618 Wedding Party
Reception was GREAT !! Food and Beverages all Top Drawer.Great Rooms,and got them side-by-side.Just too easy! Stayed for 2 nights and got great service from the MGR. Mr.Gianinio.Best Front Desk were Michele and Charlene,also Isaac Kamara in the evening desk.BUT,the BEST of them ALL, was TYRONE the bellman. I could never have handled all the luggage from the 3 women I had to deal with without Tyrone.
August 11, 2014
Rated 3 out of 5 by LloydChristmas Scenic Business/Shopping Hotel
This hotel is in an excellent location. There is a Whole Foods next door. Columbia's mall is within walking distance, but you do have to cross a busy road. There is a nice pond to look at and walk/jog around. There are neatly-designed paddle boats for the kids, and a handful of restaurants very close by if you opt to eat outside the hotel. The crab cakes were delicious at the hotel. The only problem I encountered was the smell of the rooms. I moved to a different room after smelling mildew in the first. The second room also smelled of mildew, but I decided to tough it out. Later, I found that the A/C unit was leaking inside the room.
July 28, 2014