Rated 3 out of 5 by Bobby9 No free continental breakfast
Club floor room with free breakfast. Club room locked. Breakfast down stairs $14.95. I was told by motel staff that it was not included in room rate. My reservation said it was included. I talked to front desk, they said they would look into it. After serval attempts I gave up.
October 8, 2014
Rated 3 out of 5 by Vince55 Slow check in/out
Front desk staffs seemed too involve in their paper work on desk. I was the only one in line waiting to check out and view my bill. No guest at the counter. It was when one staff saw me holding my Platinum key card holder that he waved me over. I do want to commend servers at bar and restaurant were every cheerful. Give you the feeling they enjoyed their works there.
October 5, 2014
Rated 2 out of 5 by Atpj Comedy of Errors
As an SPG Gold member I have certain expectations-none of which were met at this hotel. NO recognition, upgrade, or breakfast. Booked in to the Lodge area which is just dark and scary.Booked for King room, after walking forever,got to the room,with 2 doubles.Called desk, they told to come get another key-no go, bring it to me. Room even further out, remote not working so was replaced.Room service Key Lime pie was old and cracked,bread pudding cold. Woken by another guest at 1am only to fall back to sleep and be woken by housekeeping at 8:50. Ridiculous.
May 16, 2012
Rated 3 out of 5 by mommaxine SOME OK SOME NOT
The location of this hotel is excellent! Within walking distance to an amazing mall with food and entertainment. It is in a wooded area that is beautiful. Our room was in the lodge section, which is set in the woods further. The parking was free which is an added benefit. The unfortunate problem was that there wasn't a ramp, an incline to pull your luggage up or for handicap assistance that we could find. And your rooms are either downstairs or upstairs, ours' was downstairs and there isn't an elevator in the lodge (I checked with the front desk) and it is very inconvenient to lug your luggage up and down steps!! Our room was enormous and near the laundry, a big plus! It was beautiful with an huge desk and full size sleeper sofa, beautifully furnished. Yet another problem was that in our bathroom (room 166) there was only hot, very hot water in the tub/shower. I complained to the front desk and they said they would send an engineer down to fix it while we were gone for the day. We had 3 nights total stay (May 25th-27th and 27th-28th, 2 different bookings using cash and points but all in the same room), the engineer never showed up during our stay. And due to no elevator and ramp, it was difficult to change rooms. At checkout, after several tries to get all my receipts, I was almost offered a free breakfast, I was asked if I ate, but I was on my way to my flight and had no time, I think the front desk was going to offer me a meal but I'll never know. As beautiful as it was, and as close of a location to family as it was, it had it's draw backs.
May 31, 2012
Rated 1 out of 5 by OutragedToo Do Not Stay Here
The Lodge needs to be CLOSED. The Sheraton organization should be embarrassed and a shame of themselves for renting those rooms to individuals. The General Manager and Regional Managers should take more pride in their jobs and speak up that those rooms are inhabitable. If they have not seen those rooms they need to take a look at them!.
June 10, 2014
Rated 3 out of 5 by CLMRCCA Preferred Guest Points?
My room reservation was made by Admin person, and the extension was not booked upon her request. I extended the stay one night, and the front desk DID NOT ask me to re-initialize my card key, so when I went to my room, tired after a long day, walked the 2-city blocks to my room, (see below), my key didn't work, so I had to walk back two more times.
I will be canceling the SPG Preferred Guest card I have. I travel an intermediate number of times per year. The points accumulate very slowly and I do not have enough 'status' to stay with business associates. I had to stay as far as practical from the desk and main tower. Unsatisfactory for a mere 'traveler' who has accumulated 7700 useless points! No wireless service for my points level either. I'd have more status as a walk-in!
May 28, 2012
Rated 3 out of 5 by elkaybie Disappointed
We stayed at this hotel for a wedding, and were really surprised by the staff's attitude upon check in. The block had been reserved for months as was our reservation. You would think that staff would take utmost care in making sure guests of a large event, which is bringing the hotel lots of money, were happy and taken care of. In talking with other guests of the wedding, we found our opinion was not alone. Step it up next time, or you may find large parties become a thing of the past.
June 6, 2012
Rated 2 out of 5 by RC1231 The New Year's Eve Night Of No Sleep!!!!!!!!!!!
This hotel has some issues that need to be fixed immediately!!!! The first room that I got was at the top floor of this hotel,I get in the room and there is a loud mechanical noise running coming from the roof. I told the front desk,and they said they'll have someone go check it out. Then they moved me to another room a few floors down. This room had a very bad bed!!!!!! Me and my fiance did not sleep well at all!!!!!!! This bed was very hard!!!!! I know starwood for having there sweet sleeper beds which are very good and top of the line beds! But this sure wasn't a top of the line bed,and wasn't a sweet sleeper bed!!!!
January 2, 2012