Rated 4 out of 5 by RDW12345 Not the Room Service
The hotel was really nice. The employees were wonderful. Then, on Sat night I ordered room service. Specifically I ordered Prime Rib (the special). It was overcooked, fatty (beyond what is acceptable) and well overpriced. I would stay at the hotel again and just go elsewhere for dinner.
December 4, 2012
Rated 4 out of 5 by Lini83 This hotel is very comfortable
The staff is friendly and the room is very comfortable. I think all Sheraton hotel walls are very thin so it seem to be a bit noisy in the morning when everyone is moving about the hallways but overall this is a great place to lodge its close to lots of things to occupy yourself.
December 12, 2012
Rated 4 out of 5 by garym Conference Meeting stay
1. The internet was terrible for multiple participants attending the meeting.
2. The staff failed to order a taxi the night before and caused unnecessary problems early the following morning.
If it was wasn't for these items I would have been highly please with my stay.
September 20, 2013
Rated 5 out of 5 by NewCanaanHector As excellent as ever
This hotel is our home away from home in the DC area.
We stay often and we always have good experiences.
Breakfast is epic at the buffet.
Walking around the pond is always a stress reliever.
Staff is always on top of things.
Consistently meets and exceeds our expectations.
July 1, 2013
Rated 4 out of 5 by cerjhm Great Service
I really appreciate the help from the Sheraton Staff. LA always take great care of me in reserving rooms and dynamically when I need anything. Pinar is consistent in her great service at the bar. I would grade all of the associates as strong, but LA and Pinar are the best.
December 16, 2012
Rated 4 out of 5 by kjohnPT Dependable service, consistent performance
I use this property several times throughout the year for family members coming from out of town and business guests. Time after time, the quality of staff is excellent. The recently renovated facilities are an added bonus. The only thing it is lacking is an indoor pool.
November 28, 2012
Rated 4 out of 5 by Riggo Good stay
We were very happy with the hotel facilities, staff, and shuttle to Merriweather Post Pavilion. The only complaint that we had was when left in the morning, the hallway from our room to the lobby as well as the parking lot was littered with pizza boxes and beer cans.
August 10, 2013
Rated 5 out of 5 by WCCFAN Always a great experience
I have stayed at this hotel over 10 times this past year and have always had a pleasurable experience. The staff is beyond courteous, the rooms always clean and the beds comfortable. I highly recommend this Sheraton and look forward to returning.
November 5, 2013
Rated 3 out of 5 by Joe34 Billing issue
There is a problem with billing me for 1 nights stay when the room had been payed in advance . The stay was pleasant just need to be reimbursed for one night , I called yesterday and talked to accounting to look into it and have not heard back and it's been 24 hrs .
December 18, 2012
Rated 4 out of 5 by WCtraveler2013 Older Property, but comfortable
The room was a nice size. The linens were clean and comfortable. The rooms in the Lodge require a good bit of walking and no elevator, but each has a microwave and refrigerator. The staff was friendly. I enjoyed the food, but my taste runs to simple and basic.
July 31, 2013
Rated 3 out of 5 by ykny Corporate Rate
I stayed with a corporate rate but i was told that the breakfast was not free... I was very curious because i always ate when i stayed at the hotel.. I asked a front man when i checked out and i was told it was free. Please make staff's understanding consistent.
January 25, 2013
Rated 3 out of 5 by CTdead Plumbing needs upgrade
Hotel location was great (few blocks from merriweather). Room was nice and furniture was very comfortable. Plumbing in the room was not adequate. Tub did not drain and toilet would run after flushing. This was not what I expected from a sheraton facility.
July 12, 2012
Rated 5 out of 5 by Traveler55 Great Stay!
I haven't stayed in a hotel where I'm not at top loyalty status in quite awhile, but I have to say that I really enjoyed my stay here. The hotel location is great and the staff was extremely efficient and accommodating. I will definitely stay there again!
August 26, 2012
Rated 4 out of 5 by Loopole I stay in this hotel a number of time during the year.
I like this hotel very much. However, this particular was not as good as before. My room had a musty smell which I assume is from the construction going on for the water leaks. My dirty linen was not taken away when my room was cleaned on the last day.
January 16, 2012
Rated 2 out of 5 by Loki911 Your standard Sheraton ruined by its staff
Been staying here for weeks and unfortunately will keep doing so because its convenience trumps the negatives for me. Some if the staff are great, but when you have a front desk manager that has no concept of guest service, the experience is ruined.
October 14, 2012
Rated 3 out of 5 by menolike Hike to your room
I've stayed at this hotel twice and each time I had to hike to my room. My most recent stay was in room 282 which I believe could be the farthest room from the check in desk. Not appealing...
December 11, 2013
Rated 5 out of 5 by Kimberly1122 Great Club!
It seems like more and more Sheraton's are going to very skimpy Club Lounges, especially over the weekends.
This Sheraton has a great club, even on the weekend, with quality food items, really enjoy this hotel.
Staff professional and very nice.
April 30, 2013
Rated 5 out of 5 by vsvib This hotel is great and near to city town
The hotel is nice, near to a great landscape. This is my second time at this hotel, and at this time I just don't recommend the room # 228 or any other at the same level because they do not have elevator access. But the hotel in general is fine.
October 8, 2012
Rated 1 out of 5 by je128d Overcharged and hotel will not return phone calls
I stayed only 1 night but was charged for 2 nights. I have called the hotel multiple times, I am always transferred to a voice mail from someone in accounting who never calls me back. Very poor customer service, would never stay here again.
October 29, 2012
Rated 5 out of 5 by NewCanaanHector Our home away from home in Columbia
The hotel has excellent service
Front desk operates like clockwork
Rooms are nice and clean
People everywhere are friendly
Breakfast buffet is terrific.
The ONLY thing that is not up to the rest of the property is the AC unit. It is noisy.
November 22, 2011
Rated 3 out of 5 by Anex43 Disappointing
Room was generally ok with some exceptions. You need to be 6'+ to get to the safe. No non slip surface in tub.
The bar "ran out of" two of the house wines by the glass. They didn't have brandy glasses.
Overall just not up to par.
September 30, 2013
Rated 5 out of 5 by JCoz Friendly Staff
My flight did not arrive until late and the staff was incredibly friendly and helpful upon my arrival. They also secured a taxi to my destination with only 15 minutes notice! Very clean and inviting rooms. Best sleep I've had on the road!
September 10, 2012
Rated 3 out of 5 by SPGLifetime1 Rooms need some TLC
This hotel met most my expecations. However, when when the curtains don't open or when the toilet paper dispenser falls off the wall. It tells me this room needs TLC.
Btw-the staff did note the issue, and apologize for the situation.
June 13, 2013
Rated 5 out of 5 by ladydor Great stay
Delightful staff, great bed
January 23, 2014
Rated 5 out of 5 by tls1958 Comfortable Sleeping
Sheraton's rooms exceeded our expectations. Rooms were so clean you couldn't find a dust bunny! Sheets were soft as was the comforter. Lots of light when you needed it and great room darkening shades. All the comforts of home.
April 15, 2013
Rated 2 out of 5 by jaycee Needs refurbishing
The carpets are threadbare; the place needs an overhaul. It's also has an odd layout; I had to carry my suitcase up some stairs to get to the level of my room. Staff is wonderful from the front desk to the breakfast servers.
October 29, 2012
Rated 4 out of 5 by DB55 Nice, large rooms
Was very happy with the room. Large and comfortable. Only issues were noise from the hallway late at nights and the fact that there was no way to run the fan continuously. I would very much recommend this room in the tower.
April 1, 2013
Rated 5 out of 5 by Sandyl Staff
Service was exceptional, however I must point out that the entire front office staff was exttremely friendly and courteous. Every team member whom I came in contact with was exceptional.
Thank You - you have a superb team.
February 23, 2013
Rated 5 out of 5 by Audrey22 A clean and friendly hotel
My stay was perfect. The staff was very helpful and friendly. My room was attractive, crispy clean, and had all the amenities. The food was ample and tasty. Thank you for such a pleasant stay. I plan to return again.
December 27, 2012
Rated 2 out of 5 by ss0324 not so great
Though my reservation was two weeks in advance and clearly stated king bed and I am a platinum member I received no upgrade and no king bed. Room service was 15 percent higher than other spg hotels I have stayed at.
February 22, 2013