Rated 4 out of 5 Stayed overnight after a concert
We attended a concert at Merriweather Post Pavilion and stayed at the hotel rather than drive home that evening. Our room was very comfortable and clean. The staff was attentive and helpful. We had all of our meals at the hotel. Dinner in the lounge and breakfast in the restaurant. Food was pricey, but delicious. We took the free shuttle service to the venue and walked back after the concert. Easy walk, and even though it was dark, there were plenty of other guests doing the same thing. Never, for a moment, did it feel unsafe to be walking the streets late in the evening. Definitely would stay again!
July 22, 2014
Rated 2 out of 5 by lenny17 disappointing
The check in line was over 20 minutes long. After getting to the front of the line, we lean red our room was not ready. The staff greeter did wok on the computer to switch our room. When we finally got to the room, we learned that it had not curtains on the window!! We had to shower and change for the wedding and then switch rooms!! This was very inconvenient. The morning breakfast the staff was very slow to accommodate. It took a long time to get coffee. Then after finally getting coffee, we realized they did not give us creamer.
July 14, 2014
Rated 1 out of 5 by jrg1 Hotel Needs Serious Help
I was a guest in this hotel several times over the past ten years (my last stay was in 2010), but I will not ever go back after my most recent stay. The facilities are badly in need of repair - multiple areas in the 'extension' building leak water directly into the facility when it rains (including the entrance foyer and exercise room). All features are extremely worn (carpet in room is out of control, door jams have been reinforced in a very haphazard manner, paint peeled & flaking on all windows and surfaces, etc.) . The exercise room was attrocious - only the very brave or very desperate patrons used it. I realize that facilities get worn down over time, but the state of this hotel is well beyond what I have come to expect from Sheraton. I was very disappointed. I would have checked out if it was going to be a longer stay for me, but had already unpacked by the time I realized how bad it was, so decided to gut it out and pretend I was a private back in the army (in the early 1980s).
July 17, 2014
Rated 3 out of 5 by Flo528 The accomdations were comfortable
The hotel rooms are okay. Could use some updating. The staff was outstanding.
July 16, 2014
Rated 1 out of 5 by Cheryl0561 Old !!
Was very disappointed in my recent stay at the Sheraton Columbia. The rooms are very old and need major updating. The rugs are dirty. Switched out of my first room because their was no refrigerator, which should be a stable in any hotel room and the rug was dirty. Got put into the lodge and they had a refrigerator but there was gum stuck in the rug, Gross !!!!! Room was smelly also. The area is awesome. Have never been this disappointed in a Sheraton before
July 13, 2014
Rated 1 out of 5 by Columbia20145 Misrepresentation
I had an incredibly poor experience at the Sheraton Hotel in Columbia, MD July 12, 2014. I would NOT recommend this hotel to anyone anymore at this point. I have had good experiences with this hotel in the past, so this is a drastic change in my opinion. The lines at check in/check out were long and I always had to wait at least ten minutes to be serviced. However the worst part of all was that the price was misrepresented (an email I received stated the price was $99 dollars and was then charged $119 at check out). The clerk (Sandy) fixed this discrepancy for two of my friends however she then refused to fix this error for me (it appeared this was at the prompting of her manager/superior who she was having a side conversation with). It clearly to be was about saving a few dollars and not solid customer service. The clerk then had the audacity that I should bother the bride about the contract the morning after her wedding. I was disgusted by this terrible customer service and will not stay at this or any other Sheraton again.
July 14, 2014
Rated 5 out of 5 by dianestefanie July Biz Stay
I stay here frequently for business. The hotel is clean, the staff is very, very friendly and helpful, definitely above the average for customer service, and there is a nice walking path behind the hotel. There are plenty of restaurants within walking distance and parking on site. Great choice.
July 11, 2014
Rated 1 out of 5 by OutragedToo Do Not Stay Here
The Lodge needs to be CLOSED. The Sheraton organization should be embarrassed and a shame of themselves for renting those rooms to individuals. The General Manager and Regional Managers should take more pride in their jobs and speak up that those rooms are inhabitable. If they have not seen those rooms they need to take a look at them!.
June 10, 2014