Rated 2 out of 5 by Mickey74 This hotel is not comfortable
Room was shabby. Beds are uncomfortable. Pillows provide no support. Bathroom is small for multiple people in room. Common areas were dirty. A room service cart sat in the entrance to our floor for our entire stay and it was so filthy it looks like it has never been wiped down or cleaned. The garbage can just outside of the parking garage (right across from the front of the hotel) was overflowing with trash for the majority of our stay. Bell staff appeared to be nonexistent. This hotel seems as if it has no management on site otherwise these things would have have been noticed and addressed.
July 1, 2014
Rated 5 out of 5 by retire13 I was very pleased with this hotel
The accomodations were very nice. I would like to mention that Sandy Thomas and Erina Shavers were very helpful. They went over and above my expections to make sure we had the perfect room for the best view over the lake for the July 4th fireworks. I would definitely stay at this hotel again.
July 6, 2014
Rated 3 out of 5 by CJ22 Great hotel but.....
Dirty sheets and towels were a shock. This the first time I experienced this at a Sheraton. The staff was prompt with replacements but the damage was done.
July 6, 2014
Rated 1 out of 5 by OutragedToo Do Not Stay Here
The Lodge needs to be CLOSED. The Sheraton organization should be embarrassed and a shame of themselves for renting those rooms to individuals. The General Manager and Regional Managers should take more pride in their jobs and speak up that those rooms are inhabitable. If they have not seen those rooms they need to take a look at them!.
June 10, 2014
Rated 2 out of 5 by Weno Not a great stay
Three people staying in room. Only two towels. Asked for more to be sent up on Friday afternoon. Never came. Had to ask again on Saturday. Finally arrived. Was surprised we had to pay extra for breakfast. Very overpriced. Hotel was noisy. Party/wedding Saturday night. Lots of screaming that could be heard in our room after 11pm. Could also hear the room next door's tv. And finally, our room was never serviced! We left the room at 9.30am Saturday, and when we arrived back at 3pm, it was still in the same state we had left it. No one came to do it that afternoon when we were back. Overall, was VERY disappointed in the hotel! I am in Columbia a couple of times a year. Will never stay here again.
June 23, 2014
Rated 5 out of 5 by Parents0fBride Perfect for Wedding Guests and Functions
Although our daughter's wedding was at a nearby house of worship, we arranged for our out of town guests to stay at the Sheraton Columbia Town Center Hotel. The night before the wedding we held a pre-wedding reception in the beautiful Lake View space, and the morning after the wedding we had a farewell breakfast in the lovely Merriweather room. The food at both functions was excellent and attractively presented. The service was friendly and professional. All guest accommodations were attractive and very well maintained.
June 26, 2014
Rated 3 out of 5 by Biomed Average Stay
I recently stayed here for business for 10 days. Upon arrival, the front house staff was not very friendly. After checking in , I had a long long walk to my room. I would not recommend staying in the lodge if you have children or are physically restricted in any way. I went to the restaurant for dinner. The serving staff seemed overwhelmed and it took a long time to get my meal. I ordered the open faced veggie sandwich with a side salad. The sandwich was horrible it tastes gritty and dirty. When I brought this to the servers attention she ignored me. I would not recommend the restaurant to anybody.
The one positive thing I can say is that the housekeeping staff are wonderful. Always willing to go the extra mile, very polite .
June 23, 2014
Rated 4 out of 5 by Allen90 Overall experience was great
Hotel staff was excellent and very friendly and helpful.
I stayed in room 234 and only complaint or suggestion I have is bathroom sink is very slow in draining water. Maybe some liquid plumber needs to be poured down the drain in bathroom sink.
Also toilet flushed slow.
The location of the hotel is excellent. Very convenient to great dining and shopping.
Surrounding area and lake are beautiful.
June 25, 2014