Rated 1 out of 5 by liss bad service of the staff
they never clean my room, and the hotel its not in good conditions
August 20, 2015
Rated 2 out of 5 by Zack35 Flags and room
I am currently in the Marine Corps and stayed at the Sheraton Ontario hotel and was not impressed. We noticed right away that the California flag and Sheraton flag was flying just as high as the U.S. Flag and the U.S. Flag was not presented as the senior flag. This was not only noticed by us because everyone at the pool said something about it. When we contacted the staff about it, they said they would tell the manager and gave us a free drink ticket. Over the course of the weekend we saw nothing changed on it. Then in the room the pillows were so worn out that your head just fell right through and rested on the bed. Over all I was not impressed with my stay there and the whole weekend wished I stayed else where in the area.
August 19, 2015
Rated 4 out of 5 by SDAJ Decent hotel...If only I got a good nights sleep
Hotel is great if your only stopping for a night or passing thru..hotel rooms/fixtures need to be upgraded a bit..bathroom door was swollen and rusty on bottom of door so it was hard closing and opening...carpet by window was cut short and you could see bare floor, but beds are always great but because of a yelling match between a group of people from about 11pm to 3am my great sleep in a great bed turned into no sleep and wondering when management was going to stop these people from screaming/yelling banging on doors..finally ended around three so having to get up at 6am was not great....they did bonus me points on my new SPG account but now I am trying to access it and it says it doesn't recognize the number or they are having difficulties..BUT overall the hotel is good and the breakfast on club level was great ...staff is great and helpful...rooms are clean ... I will stay there again the next time I am in the area
August 18, 2015
Rated 5 out of 5 by rmarti100 Clean and out of the way!
I stayed with my three granddaughters here for a weekend headed to Hawaii, great customer service from the club lounge to the shuttle service to the airport!
August 10, 2015
Rated 5 out of 5 by FrankB very good Sheraton with a nice club lounge
i have arrived at 2 am and was surprised that my room was not given away, it was exactly the type of room I reserved and it was right near the club. Club provides very decent HOT breakfast and dinner. Surprisingly, restaraunt was not very good. Overall, very nice stay. Rooms may look a little old, but bed is comfortable, club is terrific, wifi works great and is complimentary and parking is free. Rates were also very reasonable.
July 19, 2015
Rated 5 out of 5 by sgrace loyal SPG
There's a reason why I will pay a little extra & drive a little further to stay within the SPG network. I had a major exam the next day & the Westin next to convention center was booked, this was 15 min away. though they over-booked they were able to accommodate me, all I asked for was the quietest room possible... they put me in a corner room...
I always order a sandwich to go for the next day. there wasnt a menu in the room, but always get the turkey club- true to form, it worked out perfect, wrapped in plastic, it was also delicious.
From reading the reviews, I saw that there were no fridges so I brought my own little cooler. The AC was kind of loud, but it drowned out any possible noise, and I rather have it cooler than warmer...
Parking was easy & free.
June 9, 2015
Rated 4 out of 5 Very Consistent
I've spent more than my share of nights in this hotel since the last qtr of last year. My expectations are always met with consistency,
The staff is as warm and personable as any hotel I've visited in over 700 night stays in 4 years.
The single drawback for this property is the lounge which feels hidden and secluded.
June 2, 2015
Rated 5 out of 5 by Elanac Very comfortable
I was in town for a business training and this was a great place to stay. They treated me well and I felt very taken care of. The staff was friendly and my room was lovely. I will stay here again if I'm in town.
May 5, 2015
Rated 2 out of 5 by Jesse1234 Was NOT what i expected!
From checking in the agent didnt greet me or even make contact with me. Wasn't friendly at all!!! simlpy gave a set of keys with out telling me where my room was nor where the hotel facilities are located.
In the room, the beds were very squeeky! The bathtub look very very old. Didn't enjoy my stay!
April 17, 2015
Rated 2 out of 5 by mckeyd stressful to deal with
Front desk was difficult to work with. I was told one thing and I agreed to it. The next day the front desk called and changed what we had agreed to. This was not right and I am tired of trying to explain to the desk how wrong it was. I felt harrassed and it was very unprofessional.
April 15, 2015
Rated 4 out of 5 by Roberte Consistentcy
Starwood associates, facilities rooms and softgoods are consistently great and provide for a most positive customer experience and expectation.
March 24, 2015
Rated 3 out of 5 by Teenoo Upscale Motel
The property is nothing more than a upscale Motel
March 23, 2015
Rated 5 out of 5 by Danks Excellent service!
Everyone I came in contact with was focused and eager to serve. Needs were solved on the spot, never a wait!
March 13, 2015
Rated 1 out of 5 by ESR63 Luckily we have a choice
We used to love this place. Within easy reach of ONT, close to our son's college, reasonable rate with Starwood points, nice pool. Now things have changed. I left a (rather expensive) blouse in the room closet and did not notice until a few days after I returned home. Left a message with the Lost and Found / Housekeeping mailbox, describing garment, room number, date of departure etc. Nobody called back. Next day, same thing. Next day I finally asked to be connected to the reception. Profuse apologies followed, together with a promise to call me back as soon as possible. Nobody called back. Next day, I called again. Again, I was given profuse apologies and was promised that someone would call me back. Needless to say: nobody called. Today I called one final time. After being on hold for a while I was informed that the garment had apparently been lost, or rather, never been found. A while later the manager called, again, apologizing. But not offering any explanation as to what could have happened. I realize it was my fault to forget a piece of clothing, but I would think that a standard room cleaning process would include checking the closets for any items left behind, then labeling the item with room number and date. Long story short, other than apologies I got nothing. I hope the hotel is aware that we have a choice. We are Starwood members and travel frequently, but next time we come to the area we will most likely choose a different place. Very disappointed.
February 26, 2015
Rated 1 out of 5 by NoRecommendation Management is Non-cooperative
The Hotel management didn't understand my emergency situation. I've booked a room for 12 days with pre-pay. For emergency I had to leave after 5 days, when I informed, they refuse any refund for the remaining days. So, I've forfeited my remaining 7 days as it was pre-paid. The same situation happened with Holiday Inn but I got my refund with forfeiting only one day. I would never recommend this hotel to anyone!
December 25, 2014
Rated 5 out of 5 by History28 Pleasant Airport Hotel Stay
Enjoyed our stay here with Club floor and club access. Both check-in and check-out experiences were very positive, and the hotel is well located with nearby restaurants.
We also thought the food in the Club was very nice with good variety. Kudos to management and staff for a well rested stay before a long trip home.
December 18, 2014
Rated 3 out of 5 by fbmom No early check in
I requested early check in but it was not available when we got there. The clerk just said no and offered no explanation or apology.
November 17, 2014
Rated 5 out of 5 by Galen1 A good night
Nice room, nice breakfast, nice and quiet. Exactly what one looks for in a hotel if you aren't the partying type.
October 31, 2014
Rated 3 out of 5 by Stayfun72 Could be better with a few tweaks
Overall this should have been a great experience. Staff was nice, lobby/room seemed nice. Beds, however, were very uncomfortable and there seemed to be a high humming sound that we could hear when the ac fan was off as well as the next room over's whiny water. We switched to the other bed in the room for the second night and it was a little better. Someone started power washing outside our window at 9 am on a Sunday. Wait staff wasn't very well versed in breakfast menu and Eggs Benedict came swimming in sauce. Not sure that I got my welcome amenity. WIFI too slow and requires payment for better service. Mentioned two of the many issues at check out, and they kindly said they were sorry, which was nice, but I like to hear "I'll check right on that," even if they don't. It seems like this hotel has the right ingredients to be a great hotel, just a lot of little maintenance and training things to be addressed. On the plus side great pressure and hot water from the showers. And if you stay in a different room or part of the hotel you might not notice any of these things.
October 22, 2014
Rated 5 out of 5 by DCPHISH Convience and comfort in Ontario
This hotel demonstrates why I value all Starwood Hotels and remain loyal to the SPG program. The hotel location, cleanliness, amazing staff and so much more, have made my numerous stay so enjoyable. All guest are welcomed and treated like family. Again really great staff and very clean facility all around. Rooms are fantastic and comfortable. 5 Stars + rating from me!
October 20, 2014
Rated 2 out of 5 by Tim15 Below Average
I waited over 45 minutes for a shuttle from airport to hotel which was literally 3 miles away. It would not be so bad if they would have told me that, however I was told the shuttle would be there in 10-15 minutes. I was then told I would get a mountain view room for my trouble and since I was a SPG gold member. That never happened. During check in, I requested a wake up call that I visually watched the desk clerk write down. I never received the wake up call. On top of all that, room was average with an extremely loud air conditioner. I am a die hard Sheraton fan, but if I have many more stays like this I will need to reconsider.
October 13, 2014
Rated 2 out of 5 by JJones12525 Hotel Needs Upgrade
This hotel is AMAZING for the price! You can't beat it when you think value. However it is out dated, and needs desperate upgrade. They have started but are moving way too slowly. The new owners need to step up their quality on property to match SPG's service level. Please Sheraton! I used to stay there all the time, and finally I just couldn't take it anymore. Loose Power outlets, old furniture, old everything!
October 12, 2014
Rated 5 out of 5 by bdrew excellant hotel
Loved it, comftorable room, staff was attentive, close to places
October 4, 2014
Rated 5 out of 5 by Owie26 excellent place
We were there last weekend, checked in last Friday and out on Sunday morning. I want to thank the staff we had a very nice stay. The kids love the swimming pool specially when the temperature outside reached 105F. I would recommend the hotel to my friends.
September 15, 2014
Rated 5 out of 5 by po168 Nice Hotel
friendly staff and clean facility
September 2, 2014
Rated 3 out of 5 by FrequentTravel1 Is this a Motel 6
Had a tour group in the hotel that they put on the club floor - turned the lounge into a cafeteria - stepped through the door and attendant grabbed the ticket - no hello hmm...the tour group's breakfast spot - maybe better serviced in banquets. Also closed the pool on a holiday weekend for a private party...really
September 1, 2014
Rated 5 out of 5 by dryheat27t Quality, Comfortable Clean Convenient
Stayed overnight. Great price, staff very friendly and helpful. Clean, quiet rooms. Couple of fast food places very close by. Plus a 24-hour Denny's across the road. Didn't try the hotel restaurant but it looks good. Definitely stay again.
August 27, 2014
Rated 5 out of 5 by layinglow Very nice hotel
This was a lovely place...the bed was very comfortable, the ambience was lovely, the staff was very helpful and even though it's near an airport I didn't hear a single plane. I will definitely stay there again the next time I'm in that area.
August 25, 2014
Rated 5 out of 5 by Phil55555 Nice hotel
Nice hotel. The staff was very nice.
August 24, 2014
Rated 2 out of 5 by chgogid Unpleasant stay, does not live up to the Sheraton Name
Stayed here for a night, arrived at 5pm, booked a room on the executive level. Checked in, lounge was supposed to be open I believe at 5 pm or 5:30pm but no one there and no food! It came 15 minutes later. Room was dated and air-conditioner as loud as a freight train. Room doors bang when they close if you don't hold on to them. As a result, Banging doors past midnight till 1:30am , obviously, I had a sleepness night. Flush in toilets are the high pressured suction flushes, when next room flushes, you hear it! The morning of my departure, I chose to have breakfast in the restaurant. It was set up in a temporary room away from the restaurant. The place was a disaster, tables (perhaps 10 make shift ones) were not cleaned. Waited a moment for one to be cleaned, halfway done and still dirty, nonetheless was seated. Breakfast was so bad, I would have opted for IHOP Instead! Nothing looked appetizing at all. Ate quickly and left because I could no longer stand the hotel. At check out, I was asked how was my stay, I told the girl behind the desk UNPLEASANT! She asked why, I didn't want to go into much detail but told her of the noisy aircon which didn't work well, and the banging doors. She apologized and told me she would deposit 500 points into my account. Now what good is 500 points when you need at least 4000 points for a lousy Starwood hotel these days. Amazing. If you want to compensate, do it right, don't do it in an embarrassing way! totally not right. That was my experience at the Sheraton Ontario. I will not choose this hotel again whenever I am in the area! Better options elsewhere, like Aloft in Rancho Cucamonga, fresher, newer and a lot better service.
August 23, 2014