Rated 5 out of 5 by Charlie99999 Charlie9999
Front desk agent Teresa is terrific (100% Platinum recognition). Jr. suite on the club floor has nice view. The quantity of foods provide at club house in the afternoon make you feel at home.
16. November 2013
Rated 5 out of 5 by Helensf Nicest staff
All staff in this hotel were extremely nice and helpful. Another highlight is the club lounge service.
21. Oktober 2013
Rated 5 out of 5 by TandT New Home away from Home while on Business
First time at the hotel, but will definitely stay again.
Works great for us while on business.
A little pleasure to be had with all the amenities.
Staff (without naming names) were beyond excellent.
Front Desk, Bellman and Bartender treated us with great enthusiasm and went out of their way to make sure our needs were met.
Club Lounge is awesome.
SPG value is excellent.
21. Juli 2013
Rated 5 out of 5 by dredayeveryday The Best in the Inland Empire
Hotel staff is extremely accomidating. Parking lot is very safe and patrolled by security at night. The Club Lounge is exceptional...food and service
only thing I would suggest is Yoga balls and mats in the gym
21. Mai 2013
Rated 5 out of 5 by GT34 Amazing
The staff is friendly, they remember you and make my stay a lot more personable. They make great recommendations, and make me feel at home especially since it has become a frequent meet up are with my BF.
11. April 2013
Rated 5 out of 5 by funjameslee Extremely Club Lounge Amenity
It is the number 1 Sheraton in Califorina to serve 3 hot items and associate vegetables and fruits and sandwishes during the evening cocktail time and full breakfast such as sramble egg, homemade patotes, bacon and sausages plus other things. I would suggest to visit this hotel to experience your own. Vote number one for this hotel.
12. November 2012
Rated 5 out of 5 by FiatLux Terrific Service - FANTASTIC food in club lounge
This is a great little property. They recently renovated the lobby, which really opened and freshened up the lobby. It's much brighter now. The rooms are what you would expect from a nice Sheraton. Very comfortable beds. My one little suggestion for improvement is that I don't find the wing back chairs particularly comfortable. I think for a hotel room a club chair with ottoman is better.
The club lounge deserves a special call out. The food they offer, particularly in the evening, is among the best I have ever had in one of these lounges. And that is saying something considering this is not a large property. It's a great selection of at least two hot entrees, sandwiches and cold cuts, cold vegetables, crackers, cheeses etc... a wonderfully eclectic selection of sodas (GRAPE AND STRAWBERRY!!! I felt like I was a kid again). Breakfast is also very good with what you would expect, cereals, pastries, bagels fruits etc... And they had a bowl of mixed berries that was wonderful.
The fitness center is well equipped and there is a nice pool.
I did have a problem with the wireless internet. It simply didn't work. Anyone who travels a lot knows how annoying that can be. The wired worked but in this day and age you don't want to be tied to the desk in the room. Now this would have normally brought down my star rating, but the General Manager Alfonso T was SO INCREDIBLY AWESOME about addressing it, I let that go (we'll see if it's better the next time I am there!). Seriously I want to emphasize just how terrific he was in proactively approaching me about it. This also means someone on his staff must have taken note to pass along this information, which means they're being trained well! To be clear, I am not a boisterous complainer... I had only contacted the front desk to let them know there was a problem. So his staff was well turned to customer service. Just count me as very impressed.
I think I have stayed at this hotel about ten times on business. I have stayed at far too many airport / non downtown hotels. They can be depressing. The service can be perfunctory. Not remotely true with this Sheraton. It is without a doubt in the top few at which I've stayed.
12. Juni 2012
Rated 4 out of 5 by Boomer79 Technical Glitches
For an airport hotel, the Sheraton Ontario airport is a solid choice. Unfortunately, when I last stayed there, I encountered a problem at the front desk. One of the card readers was not working properly which resulted in two different credit cards and my debit card being declined. The front desk clerk then remembered that they were having some problems with that terminal so he tried the other one which of course worked... But... I had authorizations to HD funds on 3 different cards. They fell off after a few days, and it wasn't a big inconvenience for me, but I could imagine that for some travelers, it would be a big hassle. The room was pretty standard. Relatively new furnishings. All in all, it was a decent stay. When I checked out in the morning, there was a man working on the terminal at the front desk. I mentioned to the man there the trouble I had last night. Turned out that was the manager and he apologized and gave me his card and told me to call him if there were any problems with the authorizations. I would have given the staff a higher score had the front desk agent that checked me in not said "oh, we've been having problems with this terminal" after trying 3 different cards. If they knew there was a problem, probably shouldn't have used that terminal to begin with.
11. Dezember 2013