Rated 3 out of 5 by JWU827 Not the cleanest rooms
The room we stayed in appeared to have some stains on the carpet and the bathroom didn't appear all that clean. There was black rimmed around the mirror and I was disappointed in the room. The ironing board had stains all over it. It is very close to the airport so it is convenient. Overall, I expected better from the rooms. There was no blow dryer, I'm not sure if the room is supposed to come with one but when asked for, they brought one up rather quickly.
July 22, 2014
Rated 1 out of 5 by Dugger60 This hotel did not meet expectations for 60th Birthday Celebration
The purpose of travel was a Birthday celebration not a wedding. I signed contract on January 25, 2014 for the Sheraton to host my husbands 60th birthday party. A room block agreement was established. As well as a web link for guest to book online, which consisted of over 60 characters to include question marks, = signs, & characters. https://www.starwoodmeeting.com/StarGroupsWeb/res?id=1404016764&key=C2C2AF9. It wasn't as simple as a cut and paste as this link was communicated via a mailed invitation!!
Try entering this from a smart phone, or an IPad. Most of the guest gave up trying and called or booked thru other sites. As the guest arrived and began checking in they were scattered all throughout from the 2nd-5th floor, randomly placing them. Several guest (at check in time) were informed there room was not yet available. Again Room Block Agreement not met.
It is my understanding a room Block Agreement meant a designated block of rooms are set aside where all guest would be near one another and their room would be ready upon arrival. Our suite was not available at the check in time, we were told a "Platinum" member was in our room and have preference of choice to check out at their leisure. I understand "Platinum" perks, however if another guest has reservations for that same suite those perk accommodations must be met in another room or suite! This was a 4-day event with all activities communicated thru the hotel coordinator.
The party venue was amazing, however there was loose carpeting in which several guests tripped and stumbled over, early on I was told there would be 2 bartenders servicing the party, that was not the case, which became a major distraction to the party. The hotel was informed of the number of guest attending brunch on Sunday, which they were unprepared for staff wise. The food was cold, service was slow. Overall the hotel was not prepared for the event, the accommodations as promised or agreed upon and the billing is another disappointing issue in which I will contact the hotel directly on. * Be sure to check your invoice for overcharged or unauthorized items!!*
The Staff: They were not empowered to assist in any way other than to apologize for the inconveniences. General Manager, nor assistants were never around, except Friday night of the event, when were paid a visit by Alphonso who warned and threatened to "Shut us Down!! Only to discover there were other guests throughout the hotel hosting in room events.
July 21, 2014
Rated 4 out of 5 by RJM2 Not too bad for the money
Staff was wonderful. Air/heat unit was loud without the ability to change the setting. Elevator was out but the climb to the fifth floor was good exercise.
July 17, 2014
Rated 4 out of 5 by Marjiegirl Hotel great, but internet and maintenance needs help.
Stay was good, room nice and clean, lights all worked, lots of parking, felt secure.
Internet provided is sketchy/inadequate - "free" service provided does not allow full use, only check emails...anything else must be paid for to access any other standard websites.
July 15, 2014
Rated 4 out of 5 by Travelalot33 Nice one night stay at Sheraton Ontario Airport
Good food in Club Lounge - better than most Club Lounges in the U.S. Club Lounge is main reason we would return to this hotel. Responsive staff. Good parking.
July 14, 2014
Rated 2 out of 5 Unhappy Stay
Letter sent to general manager regarding issues.
July 14, 2014
Rated 3 out of 5 by skytravler not a bad hotel for the price
Have made several trips to this location over the past month and will be making several more. The hotel is ok overall. Last visit a huge group of kids for the youth conference were staying at the hotel and were running all through the halls. Asked several staff members about doing something about this and none of them did anything. I feel that as a business traveler it is important to be able to get work done and be well rested for my work day. Staff does not seem well trained. i will be staying here again as this is a preferred hotel for my company but if my experience is the same next month I will be asking for a change. The location and remodeled rooms are great. new pool chairs and tables are badly needed.
August 5, 2012
Rated 5 out of 5 by VisitingTimandMegan Great Room/Great Rate
Really comfortable bed, easy internet access, good amenities all for a great price.
July 7, 2014