Rated 2 out of 5 by mckeyd stressful to deal with
Front desk was difficult to work with. I was told one thing and I agreed to it. The next day the front desk called and changed what we had agreed to. This was not right and I am tired of trying to explain to the desk how wrong it was. I felt harrassed and it was very unprofessional.
April 15, 2015
Rated 4 out of 5 by Roberte Consistentcy
Starwood associates, facilities rooms and softgoods are consistently great and provide for a most positive customer experience and expectation.
March 24, 2015
Rated 3 out of 5 by Teenoo Upscale Motel
The property is nothing more than a upscale Motel
March 23, 2015
Rated 5 out of 5 by Danks Excellent service!
Everyone I came in contact with was focused and eager to serve. Needs were solved on the spot, never a wait!
March 13, 2015
Rated 1 out of 5 by ESR63 Luckily we have a choice
We used to love this place. Within easy reach of ONT, close to our son's college, reasonable rate with Starwood points, nice pool. Now things have changed. I left a (rather expensive) blouse in the room closet and did not notice until a few days after I returned home. Left a message with the Lost and Found / Housekeeping mailbox, describing garment, room number, date of departure etc. Nobody called back. Next day, same thing. Next day I finally asked to be connected to the reception. Profuse apologies followed, together with a promise to call me back as soon as possible. Nobody called back. Next day, I called again. Again, I was given profuse apologies and was promised that someone would call me back. Needless to say: nobody called. Today I called one final time. After being on hold for a while I was informed that the garment had apparently been lost, or rather, never been found. A while later the manager called, again, apologizing. But not offering any explanation as to what could have happened. I realize it was my fault to forget a piece of clothing, but I would think that a standard room cleaning process would include checking the closets for any items left behind, then labeling the item with room number and date. Long story short, other than apologies I got nothing. I hope the hotel is aware that we have a choice. We are Starwood members and travel frequently, but next time we come to the area we will most likely choose a different place. Very disappointed.
February 26, 2015
Rated 1 out of 5 by NoRecommendation Management is Non-cooperative
The Hotel management didn't understand my emergency situation. I've booked a room for 12 days with pre-pay. For emergency I had to leave after 5 days, when I informed, they refuse any refund for the remaining days. So, I've forfeited my remaining 7 days as it was pre-paid. The same situation happened with Holiday Inn but I got my refund with forfeiting only one day. I would never recommend this hotel to anyone!
December 25, 2014
Rated 5 out of 5 by History28 Pleasant Airport Hotel Stay
Enjoyed our stay here with Club floor and club access. Both check-in and check-out experiences were very positive, and the hotel is well located with nearby restaurants.
We also thought the food in the Club was very nice with good variety. Kudos to management and staff for a well rested stay before a long trip home.
December 18, 2014
Rated 3 out of 5 by fbmom No early check in
I requested early check in but it was not available when we got there. The clerk just said no and offered no explanation or apology.
November 17, 2014