Rated 2 out of 5 by Robert328 Worst of the SPG Hotels I've Visited
As most members have stated, the Yokohama Bay Sheraton Hotel & Towers is the worst when it comes to recognizing SPG members. When I stood in the SPG member's line, the hotel staff gave me the stink-eye believing I could not be a gold member. Even as a gold member I was not given a room upgrade and the room they placed me was so close to the street the beeping traffic signal woke me up too early in the morning. I have to admit, the location is ideal and the housekeeping staff is friendly. And in response to an earlier post by a platinum member about the staff stating housekeeping would be angry if cans were left in the room, I've left empty cans in the rooms with no complaints whatsoever.
January 22, 2015
Rated 1 out of 5 by tokiogaijin Not the best SPG hotel in Japan
Front desk and restaurant staff were very friendly.
The room is the smallest room I have ever seen - even in Japan. I was given a room on the SPG Preferred floor which anyone can get by filling out a form at check-in. No special recognition unlike other Sheraton properties in Japan.
The hotel goes out of their way to make sure no one enjoys the recreation facitilities by charging about 25 dollars to use the pool/gym. There is no mention of this on their website. Why does the hotel want an empty pool and empty gym?
I called ahead to ask if there was a charge and the operator did not know. She connected me to the fitness club which said it depends on the room so I still didn't know. Even front desk confirmed that no one uses the pool because of charge.
There is no reason to stay here -except to say you slept in the world's smallest hotel room.
December 28, 2012
Rated 5 out of 5 by WorldTraveler100 Great Japanese hospitality
My overall experience at this hotel has been excellent. They went all out to provide the top-notch service that most people expect when they think of Japanese-style hospitality. The staff really know how to treat their guests and they do it exceptionally well. The room I got was a bit smaller than the ones I stayed at in the US, but it was very clean, cozy and well furnished. I was also able to easily set the room temperature to my preference. Combined with a bed and pillows that were the best I encountered in all my travels, this made for a room that was so comfortable that, at times, I felt more at home than in other hotels. Other benefits include being just a few minutes of walking distance away from the Yokohama train station, which is a great gateway to Tokyo and other places near and far in Japan. Adding to the convenience are the numerous shops and restaurants that are nearby and in the underground mall that is directly accessible from the hotel. The internet access was among the fastest I've encountered, easily exceeding 20 Mb/sec during early morning hours when I needed to transfer very large documents. (I should note that I used the wired access. I did not try the wireless connection.) I highly recommend this place.
January 5, 2012
Rated 5 out of 5 by Kirin Location and Staff make this best in Yokohama
Although I prefer to usualy stay at another hotel chain for my status, the location and staff of this hotel make it the best choice. Being located right at Yokohama Station is the most convenient location around with easy access to airports, dining, etc.
The breakfast here is also superb with ample room for everyone even with a full hotel during holidays.
However, to me the best quality of this hotel is their customer service. Everytime I have stayed here, everyone in the staff you deal with just does their job so well. In particular, the concierge always remembers us and takes a genuine interest in helping making our stay in Yokohama the best possible.
March 4, 2013
Rated 2 out of 5 by Erk75 Needs improvement
Not a SPG recognition, No difference at all.
There is no special or warm treatment. No even one bottle of water to drink as a complement. Laundry needs to be called all the time.
July 6, 2013
Rated 4 out of 5 by Kate29 What's a good location!
We love the location of the hotel, where JR station is opposite, shops and department stores are in walking distance. The room is clean. As a platinum member we were upgraded to the corner room only, not an available suite room. The executive lounge is so small compare to other Starwood hotels. The staffs are friendly. Breakfast are ok, there is not much Japanese style food. I would recommend this hotel for any travellers as you are well connected to JR station.
April 10, 2013
Rated 5 out of 5 by Curbarn yokohama perfect location
this was my first stay here, i usually stay at sheraton miyako, in tokyo. This place is much better. although its 20 minutes further on nex, the station is right beside the hotel, so the time including transfers is about the same. The furniture and drapes are a little dated but the beds and pillows were comfortable, there is a club lounge which is nice. Breakfast is very substantial and delicious. this is my new go to hotel in tokyo area.
April 18, 2014
Rated 4 out of 5 by SPGfan54 Great service, rooms a bit small
Stayed here for one night before heading out on a cruise.
Upon our arrival we waiting a few minutes to check in, but being Plat, were told to go up to the 26th or so floor. We were seated and checked in by a very nice lady. Did not receive any type of upgrade, so that was a bit disappointing, but since we were there for only one night, it wasn't a big deal. Besides, it was good to get used to a small room before boarding a cruise ship.
Room was as expected. Nothing fancy, but smaller than normal. Bathroom was decent size, but nothing to write about. View of the train station was nice. Walking distance to the train station which has a million things to eat, so that was good. Was about a 20 minute cab ride to the port, so that was fine too.
Breakfast was decent, but I don't really remember much about it. Club lounge was tiny. Almost non-existent.
Overall, a decent place to stay with a great location. Would much rather stay in Tokyo, but if you need to be in Yokohama, this fits the bill.
November 6, 2014