Rated 1 out of 5 by Peet12 Will never book again
i'm staying in this hotel since 8 weeks and will stay there 4 weeks more. So I'm a kind of Longstay guest and also Platinum Member, but never be treated like this.
Staff especially at the front desk is unpolite and not friendly. I'm feeling like a unwelcome guest.
Max. Room Upgrade is not given for Platinum Status, even that i Know that higher class rooms and suites are availible. Staff is telling me hotel is outbooked. So why can I still book rooms in this class at the homepage???
Club Lounge is one of the worst I have ever seen in a Starwood hotel.
Service is not acceptable in the hotel. I think about checking out earlier and staying in an other hotel. Even the discussion with the Fron Desk Manager gave no reaction to my complains.
Nevertheless I will also tell my colleagues not to come here. The hotel is making a lot of money with this longstay guests, without caring about these guests.
22. August 2012
Rated 5 out of 5 by MNWinterTravel Great location and convenience
This is the best hotel to stay at if working near Yokohama. The location just across from the Yokohama station allows easy access to trains that will take you anywhere in Japan. I work in Fujisawa and being able to get right on the Sotetsu line in the morning is a great benefit. The hotel is also within walking distance of shopping, food and sightseeing. The rooms are clean and well appointed. The staff is courteous and friendly.
1. April 2013
Rated 5 out of 5 by Chris Excellent Staff & Comfort with Care
I am the SPG Lifetime Platinum member. I have stayed so many hotels including STARWOOD hotels all over the world in past 30 years. I enjoy Yokohama Bay Sheraton the best for its friendlyness and best services. I feel so much at home and warm when many hotel staff recognized me and call my names when I checked-in on March 2013. I still got exactly same news papers I used to read and care through entire week. It has been more than 15 years with this hotel and I am looking forward to stay Yokohama Bay Sheraton again. It is fun to talk to Reservation department since they are like friends. So I even happy to book this hotel for my co-workers.Thank you and please continue good services with smile.
1. April 2013
Rated 5 out of 5 by Kirin Location and Staff make this best in Yokohama
Although I prefer to usualy stay at another hotel chain for my status, the location and staff of this hotel make it the best choice. Being located right at Yokohama Station is the most convenient location around with easy access to airports, dining, etc.
The breakfast here is also superb with ample room for everyone even with a full hotel during holidays.
However, to me the best quality of this hotel is their customer service. Everytime I have stayed here, everyone in the staff you deal with just does their job so well. In particular, the concierge always remembers us and takes a genuine interest in helping making our stay in Yokohama the best possible.
4. März 2013
Rated 5 out of 5 by Eitaro Never experienced the way other reviews did
I was very surprised to see some of the negative reviews about this property. I have been platinum member for the last 5 years and use this property very frequently. Front desk staff is very nice, bell man is great, many of the hotel staff remembers me and greet me every time I stay there.
On my first visit to this hotel 8 or 9 years ago, I requested extension power cable and every time I go there, it's always there in my room without even requesting it.
Sure, their club lounge isn't the greatest compared to other properties, but you can't complain when you can get free breakfast buffet at the restaurant which is one of the nicest breakfast I've experienced compared to all other SPG properties.
I would highly recommend this hotel.
22. Oktober 2012
Rated 5 out of 5 by Akira great service for Platinum member
i stayed here Sep.10th. first time.
i was worried cause i saw some negative reviews...
But i got upgrade and the service was excellent!
checked in/out on 26th floor at SPG lounge.
i'll try to stay here again!
12. September 2012
Rated 5 out of 5 by WorldTraveler100 Great Japanese hospitality
My overall experience at this hotel has been excellent. They went all out to provide the top-notch service that most people expect when they think of Japanese-style hospitality. The staff really know how to treat their guests and they do it exceptionally well. The room I got was a bit smaller than the ones I stayed at in the US, but it was very clean, cozy and well furnished. I was also able to easily set the room temperature to my preference. Combined with a bed and pillows that were the best I encountered in all my travels, this made for a room that was so comfortable that, at times, I felt more at home than in other hotels. Other benefits include being just a few minutes of walking distance away from the Yokohama train station, which is a great gateway to Tokyo and other places near and far in Japan. Adding to the convenience are the numerous shops and restaurants that are nearby and in the underground mall that is directly accessible from the hotel. The internet access was among the fastest I've encountered, easily exceeding 20 Mb/sec during early morning hours when I needed to transfer very large documents. (I should note that I used the wired access. I did not try the wireless connection.) I highly recommend this place.
5. Januar 2012
Rated 4 out of 5 by Kate29 What's a good location!
We love the location of the hotel, where JR station is opposite, shops and department stores are in walking distance. The room is clean. As a platinum member we were upgraded to the corner room only, not an available suite room. The executive lounge is so small compare to other Starwood hotels. The staffs are friendly. Breakfast are ok, there is not much Japanese style food. I would recommend this hotel for any travellers as you are well connected to JR station.
10. April 2013