Rated 5 out of 5 by Nana This hotel is well situated in the North Bay
We stay here often since many of our family live in the North Bay Area. We always feel welcome and the staff is so very accommodating. The rooms have always been neat and tidy and sparkling clean. There was just one issue that you may look into. The tub seems to be very slippery when you step in to shower. Could you have something to put on the floor of the tub?
April 2, 2013
Rated 3 out of 5 by Dave76 furniture
One club chair.and a desk swivel chair for 2 people .means someone is on the bed....for a 3 day stay! We needed another chair, no ottoman...also being dead tired at the end of the day to sit up and watch some t.v....the remote seemed to need a new battery, unable to change stations w/o getting right up to the TV. Hallway consistently had debris/garbage visible
October 21, 2012
Rated 3 out of 5 by Disappointed Going downhill?
The service in the lounge was shoddy this trip. The usual older gentleman was not there and he was always very attentive. This time there were new younger people that were very lax in the cleanliness, the stocking of food, the interaction with guests... I also notice the chairs arms in the bar downstairs were a bit sticky. Have they ever cleaned them?
May 17, 2013
Rated 4 out of 5 by ChloeL100 A Favorite
I always try to stay here when I'm in the area; great location and very comfy rooms.
This last time there were minor but irritating issues, like the remote for the TV not working. I asked housekeeping to replace it or the batteries; which didn't happen. So, I didn't get to watch any movies, which is my way to relax at night. Oh well, maybe next time.
September 26, 2012
Rated 5 out of 5 by CynBr Fabulous view!!
Gorgeous view from our room was unexpected. Loved it!!
The batteries didn't work in the remote and after waiting about 40 minutes, I called to cancel. Next day when I mentioned it on checkout, they credited me with 500 SPG points - more than fair. : )
Only "bad" was linens were scratchy (which seems to be common at Sheraton's based on this trip.)
October 18, 2012
Rated 4 out of 5 by Prettypaws What I expected
It was pretty much what I would expect from a Sheraton hotel. There were two things that were not quite up to snuff - the spa was not working and there wasn't a sign on it. I called the front desk and they didn't know about it. The bed was so high that I had trouble gettin up on it. I'm average height so a shorter person would really have trouble.
October 27, 2012
Rated 3 out of 5 by yogadame hotel was adequate
I think this hotel is overpriced. The rooms were fine but not for the price. The lounge was not worth the extra $30 if you are thinking of have a bite before dinner (poor quality and food sitting around for a long time)
Breakfast was better although barely. The breakfast staff in the lounge however were first class and made us very comfortable.
August 12, 2013
Rated 4 out of 5 by GeeBee3 My Stay
I enjoyed my stay. A couple of problems that caught my eye.
The first I see in many lodging. The grout between the tiles in the bathroom and particularly the shower had mildew in it. That should be cleaned with an effective bleaching cleaner between every guest's stay.
The second was a less than robust WiFi. I was unable to get much work done.
September 4, 2012
Rated 5 out of 5 by Julieanddave Whatever you want - they have it
the Sheraton Sonoma County is an oasis in the desert; our room had a view of the marina, services were amazing, reception staff were courteous and efficient, upgrading us to a better room even though we had made a last minute booking. We were disappointed we hadn't known about this hotel earlier as we would have made more use of the facilities.
June 23, 2012
Rated 5 out of 5 by AnitaD We enjoyed a great stay
My husband and I stayed here in March over a long weekend during the time the Artisan Cheese Festival was held. The hotel was very clean, the service excellent, and the Cheese Festival, which was awesome, was held in tents in the parking lot. It is a great spot from which to tour the wineries, also. We had a great trip and a great stay.
March 26, 2013
Rated 4 out of 5 by Pigeonlarry Restaurant was bad
The restaurant was under staffed, only one server for our large group. We were setted at 8:00 and never got our breakfast until 9:10. The tour bus arrived at 9:15 so we could only
eat part of our breakfast. The employes tried calling the manager about the problem but he was always unavalable. You need a new restaurant manager.
November 5, 2013
Rated 5 out of 5 by Lucylue Exceptional for the value!
I was surprised how beautiful and how well maintained this hotel was because the rate was quite low compared to others in the area. Everything was Perfect. The room was perfect. Exceptionally clean and well maintained. The food was great and it was conveniently located right off off 101. This will be my hotel of choice in Petaluma!
March 2, 2013
Rated 4 out of 5 by KatieK Great Location
The hotel is in great location and near many Sonoma Vineyards. The onsite restaurant is great. The staff went out of their way and offered excellent service to accommodate our needs. There is just one tiny thing: the linen has many stain marks which is something surprising for Sheraton. I would expect those linens will be replaced.
September 10, 2012
Rated 4 out of 5 by Yvonne12 Comfortable stay
Room was very nice. Clean, comfortable especially the bed & pillows. Room was large and I had a view of the harbor. The staff was great. My only problem was the air conditioner was very noisy. I found the room to be stuffy & hot and each time the air conditioner turned on I was awake. This happenned several times during the night.
July 5, 2012
Rated 5 out of 5 by tmcollette Petaluma Sheraton hits the bullseye
Yet another wonderfulk stay at the Petaluma Sheraton. Some new faces and all were excellent. Special requests were ready for me. Room was quiet and comfortable. Internet was faster BUT made we sign back in frequently. Because the sign-in opens on your current page you can lose work so save frequently. Tolay was excellent.
June 28, 2013
Rated 5 out of 5 by jt10 Great stay
Great hotel overall. Clean, comfortable rooms, friendly staff. Highly recommend the club level. Location is not ideal, about 45 minutes from the heart of Napa, and there is not much in the immediate area. However, drive to Napa is beautiful and for the quality and price this is a great option when visiting wine country.
June 24, 2013
Rated 4 out of 5 by SaraSue Excellent with one glaring exception
Great place. BUT the restaurant opens at 6:30 AM with only one employee. I stood at entry for 6 minutes and never saw that employee. Assume he/she was in back working. Others joined the wait. Finally I left. This has happened twice. Please bring 2 employees on when you open. Otherwise, a great facility and great people.
August 19, 2012
Rated 4 out of 5 by Paula111 Green Room Tag
Our room was clean. Our problems were broken in room safe and shower head could not be adjusted. Our friends put their green room tag out on their handle. There room was not cleaned or beds made. Thought the green tag meant not to change towels or sheets. Apparently it means not to make beds or refresh bottles of water.
October 6, 2012
Rated 3 out of 5 by Chand Food
I had a bad experience at dinner on Monday, 1-14-2013.
Only Sword Fish was available and no other fish. Also the soup was a Sword Fish soup.
Again on 1-17-2013 it was a Sword fish and no other fish. I had to settle for the Fish and chips.
Why there was no Salmon Halibut or Cat fish dishes available. I was disappointed.
January 19, 2013
Rated 4 out of 5 by tmcollette Another wonderful stay in Sonoma County
I travel here frequently. I switched to a lesser hotel at one point but the service was so poor I've come back to the Sheraton.
Although the room I had this trip was near an elevator and thus very noisy, it was still a good stay. I would recommend this facility to anyone for personal or professional travel.
October 28, 2012
Rated 4 out of 5 by Weekenders2013 Weekend Get away
This was the first time we had stayed at this property and we were quite satisfied with the accomodations. The staff was very friendly and attentive to our needs throughout the duration of our stay. I would strongly recommend this property to others and I'm confident that you will also be very satisified.
July 22, 2013
Rated 4 out of 5 by Troy Nice property
Very nice clean property, but the food service staff needs some help. Server seemed overwhelmed, and took longer then average for oatmeal and wheat toast which neither morning came out together. They were out of OJ this morning even. Overall I would saty again, but would plan more time for breakfast.
February 8, 2013
Rated 5 out of 5 by Jane55 This hotel offered me exactly what I needed!
Our stay at this hotel was wonderful. We used the Petaluma location as our home basse for our visit to the Wine Country. It was easy to get everywhere and we even went to the Pacific Coast one day which was a treat. The staff offered great advice, directions and went out of their way to help us.
September 20, 2012
Rated 5 out of 5 by Marilyn24 Great experience in Petaluma
Traveling frequently for work, hotels have become my home away from home and this Sheraton in Petaluma was a very pleasant experience. The room was spacious and comfortable and everything worked as it should. I didn't take advantage of the free wi fi since I have my own hot spot but I appreciated their offer. The view overlooking the small harbor and wetland was restful. I had access to a balcony (some rooms have their own) overlooking the harbor where I could sit and enjoy a glass of wine from the bar downstairs. The food at the Tolay restaurant was very good, the bar fully stocked and the servers were friendly. The Starbucks - although it opens late for an early riser - has a little store in addition to the coffee served each morning.
The hotel is just outside of town, only a 5 minute drive, and at the edge of the Schollenburger Park, a wetland preserve with a great walking/running trail that goes for miles.
All in all it's a well run establishment and I would easily recommend it to others.
August 18, 2013
Rated 2 out of 5 by Cathey24 Renovations in process
This hotel will be great once the renovations are finished. I was really disappointed in the breakfast since the breakfast area was under construction - it was in a meeting room. it was only ok. I had looked forward to the omelets each day but while I was there, they were not offered.
March 4, 2013
Rated 4 out of 5 by Antonio21 Nice hotel
I really enjoyed my stay. The room was very clean and nice and always ready for me when I would return from work. My only suggestion would be a different selection of food in the club room for breakfast choices having other alternatives vs the same daily. Overall I enjoyed my stay.
July 20, 2013
Rated 4 out of 5 by August73 weekend stay
The facility was great, staff were excellent. The service award goes to Wendy, what a great personality and provided great service for our breakfast and drinks at the pool. Excellent location.
I do think the beds need to be replaced, we had better beds while we were on the road.
August 25, 2013
Rated 2 out of 5 by MXglobe Lots to improve
The only person seemed to be happy and helpful at our late check in was the porter man.
Hotel is right off highway, marina view and hotel picture was somewhat misleading.
No or very limited recognition to Starwood preference guest.
Okay but we have stayed much cleaned sharetons.
January 22, 2013
Rated 2 out of 5 by FDR38 Its the little things
Called two weeks ahead to advise hotel that my dog would be traveling with me. When checking in Brian the clerk told me the first floor pet friendly rooms were sold out. To his credit he put us in a room on the 2nd floor, gave us club room access and made sure to offer the extra benefits for SPG Gold members. It worked out fine, but since the hotel had been notified two weeks prior to check-in that I would have my dog with me, a room on the first floor should have been blocked for me.
Went for a morning swim at 9;00 AM. Pool was locked up tight even though opening time is 7:00 AM. Front desk offered to have the pool opened in 10 to 15 min. Didn't want to wait around the lobby in my swimsuit so I told them not to bother for me.
Club lounge is really an afterthought at this location. Terrible stale pastries and soggy oatmeal at breakfast and no drinks in fridge in the afternoon.. Also, it should be have been cleaner.
All in all, i would return if I needed a place to stay, but my expectations would be much lower.
September 30, 2013
Rated 5 out of 5 by bfun80 Friendly and helpful with added comfort
The hotel staff was friendly and answered questions as well as provided suggestions on activities around the local area. The rooms were comfortable, check-in and check-out eas, and the location was nice and close to Sonoma and Napa Valleys. I recommend this hotel.
September 20, 2012