Rated 4 out of 5 by tmcollette Another wonderful stay in Sonoma County
I travel here frequently. I switched to a lesser hotel at one point but the service was so poor I've come back to the Sheraton.
Although the room I had this trip was near an elevator and thus very noisy, it was still a good stay. I would recommend this facility to anyone for personal or professional travel.
October 28, 2012
Rated 4 out of 5 by Weekenders2013 Weekend Get away
This was the first time we had stayed at this property and we were quite satisfied with the accomodations. The staff was very friendly and attentive to our needs throughout the duration of our stay. I would strongly recommend this property to others and I'm confident that you will also be very satisified.
July 22, 2013
Rated 4 out of 5 by Troy Nice property
Very nice clean property, but the food service staff needs some help. Server seemed overwhelmed, and took longer then average for oatmeal and wheat toast which neither morning came out together. They were out of OJ this morning even. Overall I would saty again, but would plan more time for breakfast.
February 8, 2013
Rated 2 out of 5 by zooma Room needs work
Poor water pressure in bathtub/shower.
A/C did not shut off for 1st two nights, the would not turn on for final night of stay.
July 28, 2014
Rated 5 out of 5 by Jane55 This hotel offered me exactly what I needed!
Our stay at this hotel was wonderful. We used the Petaluma location as our home basse for our visit to the Wine Country. It was easy to get everywhere and we even went to the Pacific Coast one day which was a treat. The staff offered great advice, directions and went out of their way to help us.
September 20, 2012
Rated 5 out of 5 by Isabel119 Perfect Location
Some folks complained about the noise from 101 but we never heard any of it. The room was spacious, clean and quiet. We would definitely stay here again and recommend to friends.
July 15, 2014
Rated 5 out of 5 by Marilyn24 Great experience in Petaluma
Traveling frequently for work, hotels have become my home away from home and this Sheraton in Petaluma was a very pleasant experience. The room was spacious and comfortable and everything worked as it should. I didn't take advantage of the free wi fi since I have my own hot spot but I appreciated their offer. The view overlooking the small harbor and wetland was restful. I had access to a balcony (some rooms have their own) overlooking the harbor where I could sit and enjoy a glass of wine from the bar downstairs. The food at the Tolay restaurant was very good, the bar fully stocked and the servers were friendly. The Starbucks - although it opens late for an early riser - has a little store in addition to the coffee served each morning.
The hotel is just outside of town, only a 5 minute drive, and at the edge of the Schollenburger Park, a wetland preserve with a great walking/running trail that goes for miles.
All in all it's a well run establishment and I would easily recommend it to others.
August 18, 2013
Rated 2 out of 5 by elly2014 staff very helpful
very comfortable stay
hotel very close to wine country towns.
installations well kept
July 31, 2014
Rated 2 out of 5 by Cathey24 Renovations in process
This hotel will be great once the renovations are finished. I was really disappointed in the breakfast since the breakfast area was under construction - it was in a meeting room. it was only ok. I had looked forward to the omelets each day but while I was there, they were not offered.
March 4, 2013
Rated 5 out of 5 by BobTennis The staff was 5 Star
In order of help; Charlie, Kirk, Joshua, Zach and Kevin were all exceptional hospitality representatives for the Hotel.
We'll probably be staying at this property at another time when we visit our daughter in San Francisco. Thanks for a great three days!
May 19, 2014
Rated 4 out of 5 by Antonio21 Nice hotel
I really enjoyed my stay. The room was very clean and nice and always ready for me when I would return from work. My only suggestion would be a different selection of food in the club room for breakfast choices having other alternatives vs the same daily. Overall I enjoyed my stay.
July 20, 2013
Rated 4 out of 5 by August73 weekend stay
The facility was great, staff were excellent. The service award goes to Wendy, what a great personality and provided great service for our breakfast and drinks at the pool. Excellent location.
I do think the beds need to be replaced, we had better beds while we were on the road.
August 25, 2013
Rated 2 out of 5 by MXglobe Lots to improve
The only person seemed to be happy and helpful at our late check in was the porter man.
Hotel is right off highway, marina view and hotel picture was somewhat misleading.
No or very limited recognition to Starwood preference guest.
Okay but we have stayed much cleaned sharetons.
January 22, 2013
Rated 3 out of 5 by keep This hotel is the best the area has to offer
It would be better if the pets were not permitted it is terrible when you go to the parking lot or trail and you see pet waste this makes your hotel look like a dump IF you must have pets stay keep them on a lower floor
June 15, 2014
Rated 2 out of 5 by FDR38 Its the little things
Called two weeks ahead to advise hotel that my dog would be traveling with me. When checking in Brian the clerk told me the first floor pet friendly rooms were sold out. To his credit he put us in a room on the 2nd floor, gave us club room access and made sure to offer the extra benefits for SPG Gold members. It worked out fine, but since the hotel had been notified two weeks prior to check-in that I would have my dog with me, a room on the first floor should have been blocked for me.
Went for a morning swim at 9;00 AM. Pool was locked up tight even though opening time is 7:00 AM. Front desk offered to have the pool opened in 10 to 15 min. Didn't want to wait around the lobby in my swimsuit so I told them not to bother for me.
Club lounge is really an afterthought at this location. Terrible stale pastries and soggy oatmeal at breakfast and no drinks in fridge in the afternoon.. Also, it should be have been cleaner.
All in all, i would return if I needed a place to stay, but my expectations would be much lower.
September 30, 2013
Rated 4 out of 5 by jamie40 only one complaint
Breakfast did not meet expectations found it a little over priced. Would have perferred a more conventional menu instead of the napa valley theme ! I will stay there again in future but will eat some place local. Also it would have been nice to have valet parking.
January 21, 2013
Rated 5 out of 5 by bfun80 Friendly and helpful with added comfort
The hotel staff was friendly and answered questions as well as provided suggestions on activities around the local area. The rooms were comfortable, check-in and check-out eas, and the location was nice and close to Sonoma and Napa Valleys. I recommend this hotel.
September 20, 2012
Rated 4 out of 5 by DWP51 Great Attention
Nice facility in a great location as a launch point for all Sonoma County. Staff was VERY attentive and helpful attending to our needs. Second time staying here and we will come back!
June 26, 2014
Rated 5 out of 5 by BonniesMom Tolays
My husband asked for a shrimp cocktail which was not on the menu. The chef was excited to make some wonderful cocktail sauce along with delicious shrimp. Great meal with the extra touch from the chef.
June 16, 2014
Rated 5 out of 5 by Laurie55 Wedding dress shopping
Our room wasn't ready when we arrived, but since we were busy shopping for my daughters wedding dress, we didn't have time for a marina view. We had a gorgeous room on the club level. Enjoyed the club hospitality room. From now on, it will be the club level.
December 30, 2012
Rated 4 out of 5 by 1708 Customer Service
Mr. David Scott made our trip one to remember! After a rocky start with one of his employees, Mr. Scott stepped forward and truly helped make this a trip to remember!!! Great customer service!!! Mike B.
June 11, 2014
Rated 2 out of 5 by SDLL Hotel Exsperience
Hotel is nice location but staff is very weak and rude. need better hireing and training.
July 21, 2014
Rated 5 out of 5 by Latebloom36 Conference kudos
I was attending a large 5-day arts workshops. Conference facilities excellent..over and above expectations for the individual workshops. Staff very courteous and friendly at all times. Loved 'Green Choice' option for room. Bar menu and service excellent.
September 30, 2013
Rated 5 out of 5 by Edventure Good location for a great stay.
Being close to so many natural settings from Bodega Bay to nearby wetlands, this hotel provides a great base. Its accommodating staff and comfortable rooms all combine to make this a fine option to consider for a stay in this enticing area of California.
January 29, 2013
Rated 4 out of 5 by geonolta Comfortable bed with excellent room service
We travel with a small dog, so room service availability was important. The food via room service was excellent - and very quick. This Sheraton has a very good kitchen. Only downside was that the pool is located in a cold windy area, so was not inviting.
March 24, 2013
Rated 5 out of 5 by WorldTraveler Great Club Lounge, Beautiful Location
I always enjoy staying here, why?
1. The rooms are nice.
2. The club lounge is great and the club staff are fantastic.
3. The restaurant is good.
4. The location is nice and there is a nice walking path right outside the hotel.
5. The pool is relaxing
May 27, 2012
Rated 4 out of 5 by BusinessTraveler2 Food & Beverage Needs Help
The staff and hotel room were very nice. the food and beverage area needs a lot of help. It could be so much nicer. The arms of the cloth chairs were stained and very dirty. Two big signs announcing 90+ point wines get your hopes up but then quickly let you down. The signs advertise Reidel Stemware, but there were no Reidels to be found anywhere. Just cheap, thick $1 wine glasses you can get at any discount store. There is a 2 glasses of wine for $5 happy hour. The bartender did not know much about any of the wines being served. The Chard was served ice cold. The Zin had been open for at least three days and was very warm. I was told to try the calamari. The presentation was nice, but it was basically just fried breading with no calamari inside. The servers were nice, but the service at all four meals I ate at the restaurant was extremely slow and it was not due to it being busy. Overall, a nice place to stay, but avoid the food and beverage, which is dissappointing because it is in wine country and setting is beautiful on the water.
June 20, 2013
Rated 5 out of 5 Great accommodations
Your hotel looks very nice, is comfortable and has a very pleasant atmosphere. Staying on the club floor was wonderful. The gentleman working in the afternoon/evening was so pleasant and professional. We thoroughly enjoyed staying at your hotel.
December 3, 2012
Rated 3 out of 5 by Marie99 Great staff
Your staff is great and your lobby looks fantastic. The bed was very comfortable, but there were stains on the chairs and lamp shades and the paint was chipped around the bath room mirror. The room just felt "old". I think it needs a face lift.
October 25, 2012
Rated 4 out of 5 by tim21 This Hotel is in the perfect location
The hotel is situated less than a mile from my destination. The desk staff was efficent and friendly. The morning club attendant was very helpful and attentive. The evening club attendant was non existant. The telvision remote was sub-standard.
December 26, 2012