Sheraton Sonoma County - Petaluma

  • 745 Baywood Drive
  • Petaluma,
  • California
  • 94954
  • United States
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Rated 3.9 out of 5 by 282 reviewers.
Rated 5 out of 5 by Spa resort This hotel is so relaxing and excellent service. April 1, 2014
Rated 5 out of 5 by An excellent stay This is my first time to stay at this hotel. It really surprise me that the its location is beautiful! I was upgraded to a room located on the edge of the building and can go out to the balcony to view outside. There is a trail outside of the hotel and it is very nice to run outside. The room is clean and the bed is very comfortable. I will definitely come back and stay again! February 5, 2013
Rated 5 out of 5 by The place to stay if you want comfort and courteous staff The room was very clean. I slept wonderfully as the bed was very comfortable, but what impressed me the most was the complimentary bottle of wine for my tenth stay there. That was a very classy move on their part. I would recommend this hotel. Also their staff was very courteous and helpful. Way to go Sheraton Petaluma! February 6, 2014
Rated 4 out of 5 by Overall great visit. This was our second stay in the past six months. We thoroughly enjoyed the hotel despite a "glitch" with our first room! We were given Room 275. It was constantly very noisy - sounded like a mechaical room was nearby. Jason, your desk clerk was wonderful. The next morning he changed our room assignment and all was well after that. Please investigate the Room 275 noise isue !! October 17, 2012
Rated 5 out of 5 by The staff could not have been more pleasant or helpful. We were quite pleased with our experience at the hotel and enjoyed the engaging staff and the comfort provided by the room and amenties. We rented a house for our stay and were only looking for the first night accommodation prior to our extended stay. After our experience we would not hesitate to return for a longer stay, or to recommend this hotel to our friends and family. October 26, 2012
Rated 5 out of 5 by Have always enjoyed our starys in Petaluma My wife and I have stayed at the Sheraton Sonoma County four or five times, and have thoroughly enjoyed each stay. The staff is friendly and attentive. The rooms are always clean and comfortable. We especially enjoy the food and the staff in the club lounge. We have always found the pool to be clean, though sometimes the towel basket is empty. We love staying at this hotel. January 29, 2013
Rated 3 out of 5 by Petaluma Sheraton I recently stayed at the hotel for a conference in February. The staff seemed a little overwhelmed by the number of people the conference brought and were short staffed. Eating utensils and glasses were dirty and the hotel was intensely cold. These are very easy fixes, so I hope they make these few adjustments so they can give the outstanding service they are capable of. February 19, 2013
Rated 5 out of 5 by This hotel is well situated in the North Bay We stay here often since many of our family live in the North Bay Area. We always feel welcome and the staff is so very accommodating. The rooms have always been neat and tidy and sparkling clean. There was just one issue that you may look into. The tub seems to be very slippery when you step in to shower. Could you have something to put on the floor of the tub? April 2, 2013
Rated 3 out of 5 by furniture One club chair.and a desk swivel chair for 2 people .means someone is on the bed....for a 3 day stay! We needed another chair, no ottoman...also being dead tired at the end of the day to sit up and watch some t.v....the remote seemed to need a new battery, unable to change stations w/o getting right up to the TV. Hallway consistently had debris/garbage visible October 21, 2012
Rated 3 out of 5 by Going downhill? The service in the lounge was shoddy this trip. The usual older gentleman was not there and he was always very attentive. This time there were new younger people that were very lax in the cleanliness, the stocking of food, the interaction with guests... I also notice the chairs arms in the bar downstairs were a bit sticky. Have they ever cleaned them? May 17, 2013
Rated 4 out of 5 by A Favorite I always try to stay here when I'm in the area; great location and very comfy rooms. This last time there were minor but irritating issues, like the remote for the TV not working. I asked housekeeping to replace it or the batteries; which didn't happen. So, I didn't get to watch any movies, which is my way to relax at night. Oh well, maybe next time. September 26, 2012
Rated 5 out of 5 by Fabulous view!! Gorgeous view from our room was unexpected. Loved it!! The batteries didn't work in the remote and after waiting about 40 minutes, I called to cancel. Next day when I mentioned it on checkout, they credited me with 500 SPG points - more than fair. : ) Only "bad" was linens were scratchy (which seems to be common at Sheraton's based on this trip.) October 18, 2012
Rated 4 out of 5 by What I expected It was pretty much what I would expect from a Sheraton hotel. There were two things that were not quite up to snuff - the spa was not working and there wasn't a sign on it. I called the front desk and they didn't know about it. The bed was so high that I had trouble gettin up on it. I'm average height so a shorter person would really have trouble. October 27, 2012
Rated 3 out of 5 by hotel was adequate I think this hotel is overpriced. The rooms were fine but not for the price. The lounge was not worth the extra $30 if you are thinking of have a bite before dinner (poor quality and food sitting around for a long time) Breakfast was better although barely. The breakfast staff in the lounge however were first class and made us very comfortable. August 12, 2013
Rated 4 out of 5 by My Stay I enjoyed my stay. A couple of problems that caught my eye. The first I see in many lodging. The grout between the tiles in the bathroom and particularly the shower had mildew in it. That should be cleaned with an effective bleaching cleaner between every guest's stay. The second was a less than robust WiFi. I was unable to get much work done. September 4, 2012
Rated 5 out of 5 by Whatever you want - they have it the Sheraton Sonoma County is an oasis in the desert; our room had a view of the marina, services were amazing, reception staff were courteous and efficient, upgrading us to a better room even though we had made a last minute booking. We were disappointed we hadn't known about this hotel earlier as we would have made more use of the facilities. June 23, 2012
Rated 5 out of 5 by We enjoyed a great stay My husband and I stayed here in March over a long weekend during the time the Artisan Cheese Festival was held. The hotel was very clean, the service excellent, and the Cheese Festival, which was awesome, was held in tents in the parking lot. It is a great spot from which to tour the wineries, also. We had a great trip and a great stay. March 26, 2013
Rated 4 out of 5 by Restaurant was bad The restaurant was under staffed, only one server for our large group. We were setted at 8:00 and never got our breakfast until 9:10. The tour bus arrived at 9:15 so we could only eat part of our breakfast. The employes tried calling the manager about the problem but he was always unavalable. You need a new restaurant manager. November 5, 2013
Rated 5 out of 5 by Exceptional for the value! I was surprised how beautiful and how well maintained this hotel was because the rate was quite low compared to others in the area. Everything was Perfect. The room was perfect. Exceptionally clean and well maintained. The food was great and it was conveniently located right off off 101. This will be my hotel of choice in Petaluma! March 2, 2013
Rated 4 out of 5 by Great Location The hotel is in great location and near many Sonoma Vineyards. The onsite restaurant is great. The staff went out of their way and offered excellent service to accommodate our needs. There is just one tiny thing: the linen has many stain marks which is something surprising for Sheraton. I would expect those linens will be replaced. September 10, 2012
Rated 4 out of 5 by Comfortable stay Room was very nice. Clean, comfortable especially the bed & pillows. Room was large and I had a view of the harbor. The staff was great. My only problem was the air conditioner was very noisy. I found the room to be stuffy & hot and each time the air conditioner turned on I was awake. This happenned several times during the night. July 5, 2012
Rated 5 out of 5 by Petaluma Sheraton hits the bullseye Yet another wonderfulk stay at the Petaluma Sheraton. Some new faces and all were excellent. Special requests were ready for me. Room was quiet and comfortable. Internet was faster BUT made we sign back in frequently. Because the sign-in opens on your current page you can lose work so save frequently. Tolay was excellent. June 28, 2013
Rated 5 out of 5 by Great stay Great hotel overall. Clean, comfortable rooms, friendly staff. Highly recommend the club level. Location is not ideal, about 45 minutes from the heart of Napa, and there is not much in the immediate area. However, drive to Napa is beautiful and for the quality and price this is a great option when visiting wine country. June 24, 2013
Rated 4 out of 5 by Excellent with one glaring exception Great place. BUT the restaurant opens at 6:30 AM with only one employee. I stood at entry for 6 minutes and never saw that employee. Assume he/she was in back working. Others joined the wait. Finally I left. This has happened twice. Please bring 2 employees on when you open. Otherwise, a great facility and great people. August 19, 2012
Rated 4 out of 5 by Green Room Tag Our room was clean. Our problems were broken in room safe and shower head could not be adjusted. Our friends put their green room tag out on their handle. There room was not cleaned or beds made. Thought the green tag meant not to change towels or sheets. Apparently it means not to make beds or refresh bottles of water. October 6, 2012
Rated 3 out of 5 by Food I had a bad experience at dinner on Monday, 1-14-2013. Only Sword Fish was available and no other fish. Also the soup was a Sword Fish soup. Again on 1-17-2013 it was a Sword fish and no other fish. I had to settle for the Fish and chips. Why there was no Salmon Halibut or Cat fish dishes available. I was disappointed. January 19, 2013
Rated 4 out of 5 by Another wonderful stay in Sonoma County I travel here frequently. I switched to a lesser hotel at one point but the service was so poor I've come back to the Sheraton. Although the room I had this trip was near an elevator and thus very noisy, it was still a good stay. I would recommend this facility to anyone for personal or professional travel. October 28, 2012
Rated 4 out of 5 by Weekend Get away This was the first time we had stayed at this property and we were quite satisfied with the accomodations. The staff was very friendly and attentive to our needs throughout the duration of our stay. I would strongly recommend this property to others and I'm confident that you will also be very satisified. July 22, 2013
Rated 4 out of 5 by Nice property Very nice clean property, but the food service staff needs some help. Server seemed overwhelmed, and took longer then average for oatmeal and wheat toast which neither morning came out together. They were out of OJ this morning even. Overall I would saty again, but would plan more time for breakfast. February 8, 2013
Rated 5 out of 5 by This hotel offered me exactly what I needed! Our stay at this hotel was wonderful. We used the Petaluma location as our home basse for our visit to the Wine Country. It was easy to get everywhere and we even went to the Pacific Coast one day which was a treat. The staff offered great advice, directions and went out of their way to help us. September 20, 2012
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