Rated 5 out of 5 by MM53 Great location
My family and I did really enjoyed the stay at this hotel, staff were very accommodating to our last min request for room avail and also polite. We recommend anyone that wants to be treated well.
July 12, 2012
Rated 5 out of 5 by Ecke Incredible
There are not enough words to describe the incredible time me and my fiancee spent at this hotel. The staff service and attitude wonderful. It was the best choice to celebrate our anniversary.
February 25, 2013
Rated 2 out of 5 by Amy5 Not worth the money
We were highly disappointed with the staff at the Sheraton. They didn't clean the tables around the pool, restock the towels or take away the dirty towels. Even overnight. We had a late lunch by the pool, and when I came back down around lunch the NEXT DAY, the plates were still there.
The key cards for the rooms kept demagnetizing, no matter where they were kept (away from cell phones and credit cards). When I went to the front desk, they were rude because I didn't have my ID. It was locked in my room. So they radioed for a security to meet me at my room and check my ID. I was very annoyed, since I had to go down to the front desk because THEIR keycard didn't work, and then they treated me like a thief.
And finally, the wait staff in the restaurant was terrible. We had to ask several times to receive things we'd ordered, and we weren't the only ones. The wait staff wasn't friendly, and were just a pain to deal with. We didn't ask for much, and for the outrageous prices, I expected service with a smile.
I wouldn't recommend this hotel, and wish I could turn back time to stay somewhere else.
June 21, 2012
Rated 5 out of 5 by sheratonian General impression
Well managed hotel. Front desk is courteous. Mike at the club lounge is exceptional. Good value for the money. Definitely will come back. I missed the second day pay your age program though.
June 30, 2012
Rated 4 out of 5 by LCconcert Great customer service
Location was very convenient to the wedding we were attending. My only problem with the hotel was the temperature; way too warm and in-room a/c way too loud with fan running all the time.
August 19, 2013
Rated 4 out of 5 by pacificopal Everything but the Bed
Our stay was pleasant for the exception of the comfort of the bed itself. The mattress was uncomfortable on our backs. Staff was friendly, room was clean, pool was great for the children.
August 19, 2013
Rated 4 out of 5 by my411 Short Sheeted
The club level was great, staff was wonderful, the bed was shortsheeted which ruined the whole thing for me. To add to my disappointment i seem to have received no starpoints for my stay.
May 26, 2013
Rated 4 out of 5 by sd122413 Very Comfortable Room
Our hotel room was large and very comfortable. The bed, linens, and pillows were delightful, and the room was very quiet. Plenty of parking.
December 27, 2013
Rated 5 out of 5 by Jack43 A nice view of the Marina
The shower head is not usable if you are under 6 feet tall.
My Wife is 5' 2" and would get drowned if she was to use the shower head. Some women do not wash their hair every night.
September 27, 2013
Rated 5 out of 5 by Brendan Very Comfortable
Great location with clean comfortable rooms. The staff is fantastic! Great front desk, very helpful. Mike in the Club level was awesome! A real pleasure to find a gem hotel like this.
August 22, 2012
Rated 5 out of 5 by WineO Great Staff
Such friendly and helpful staff. The front desk was the most gracious set of people I have ever met.Josh in the restaurant was incredibly accomodating. Look forward to a return visit.
February 25, 2013
Rated 4 out of 5 by smile great room
even though the front desk was understaffed, all our needs were met. we just had to wait while the sole person, ran the gift shop, front desk, bellman, etc.
room service was great!
August 31, 2012
Rated 4 out of 5 by SaraSue Nice facility, room, people.
Great location, nice views, all clean and in order. Lovely dinner in dining room. At breakfast, no one was there to seat so after a while, I left. Otherwise, everything was fine.
July 28, 2012
Rated 4 out of 5 by Finnigan51 Great Location
Rooms are spacious and well appointed.
The staff is friendly and professional.
Hotel is easy to access from highways and provides a great location for wine country visits.
September 5, 2013
Rated 4 out of 5 by JJolson Dinner
Restaurant food was pricey, wine at $12 per glass was too high.
The fourth floor area was good and unexpected.
Clean hotel. Front desk people were courteous and helpful.
January 26, 2013
Rated 5 out of 5 by AzMike Fitness Center
Your fitness center was spectacular. Available when I went to work out, which was about 6:00am. Great equipment and the room was neat and clean, and well maintained.
October 22, 2012
Rated 4 out of 5 by d83l38n The hotel was pet friendly
The Sheraton was great in accomodating our dog. The club lounge food was good at dinner and breakfast. The outside exterior looked outdated, but interior was fine.
June 30, 2013
Rated 5 out of 5 by Carlos123 Amazing staff
Ben was the best in helping me with my needs. I really appreciate all the little things that were done to make my stay memorable. Really appreciate it.
February 18, 2013
Rated 5 out of 5 by Gino74 A Wonderful Experience!
Warm reception staff. Room was large, comfortable and well appointed. Great Starbuck's coffee! Food in restaurant was excellent. Relaxing location.
October 20, 2013
Rated 5 out of 5 by Heidiam Great Experience in Club Lounge
Loved the staff and the welcoming atmosphere. Good standard rooms, and it's worth paying more for club lounge access if you don't get it due to status level.
December 10, 2012
Rated 5 out of 5 by DenRob Restful stay on an exhausted trip
I arrived after a long day of complicated travel, checked and slept soundly for nearly 11 hours. the foos was fresh, service friendly and service excellent
February 18, 2013
Rated 5 out of 5 by TJHAA Great location
this hotel is conveniently located and has a great location for exploring Napa and Sonoma.
The staff is very knowlegable about the area and eager to help.
October 16, 2012
Rated 5 out of 5 by beavernd Comfortable and Convenient
Great staff and amenities make this a five class hotel. The restaurant food can be improved.
December 29, 2013
Rated 3 out of 5 by xyxxx temp
Room was too cold, wall heater and thermostat were not compatible, heater was very noisy. Unable to regulate heat. Club room was also very cold.
December 27, 2012
Rated 4 out of 5 nice place
nice hotel, good comfort
billing mistakes (400 $!!) were not solved on the spot...
pool small, jacuzzi not warm
gym & sauna fine
February 18, 2013
Rated 4 out of 5 by tmcollette Best in Petaluma
Staff was very friendly, room was very quiet and spotless, Tolay was excellent. I don't think you could find a more relaxing place to stay.
March 8, 2013
Rated 4 out of 5 by mrLucky1 Relaxing weekend
Overall the room and the hotel met my needs. The staff were very friendly. I would stay there again.
It did seem odd that many or all of the staff that I spoke with or asked questions of seemed to be so new on the job that they could not answer some questions or be of help. They were still great though.
I was not impressed with the restaurant Tolay's food, prices or overall service. Not horrible, but not great either. Sorry.
The clock on the computer was 6 hours off. The clock in the workout room was an hour and a half off and the clock in my room was 1 hour off. There was a lightbulb out in a lamp in the room. When I parked my car in the parking lot it was hard to get out of the door because the bush was so overgrown. There were other smaller things like that I noticed.
I don't point out the small details to complain, but more of what I noticed that could be improved upon.
Again, the staff was very friendly. The bed was comfortable and the pillows were awesome. I loved having the newspapers available to read in the morning and the coffee in the room.
The room was perfect for what I needed though and would stay there again.
Thank you for allowing pets !
November 5, 2013
Rated 5 out of 5 by DarlaH7 Wonderful Getaway
We spent the weekend at this hotel and were very pleasantly surprised by the luxurious room, helpful/friendly staff, and good food.
September 2, 2013
Rated 5 out of 5 by grundy35 Greatness
From checking to the bar to the help of getting a cab. Great service and very comfy
December 22, 2013
Rated 5 out of 5 by SassySXG Wonderful stay
One of the better Sheraton hotels that I've stayed at in a while. Loved the ambiance and decor and would definitely recommend this.
November 4, 2012