Rated 2 out of 5 by SDLL Hotel Exsperience
Hotel is nice location but staff is very weak and rude. need better hireing and training.
July 21, 2014
Rated 1 out of 5 by CA2014 Is this really a Starwood property?
Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed.
May 26, 2014
Rated 2 out of 5 by Underwhelmedagain Very Underwhelming Sonoma Wedding
My wife and I stayed here for a wedding in Sonoma...but were not impressed from the beginning. The hotel was just underwhelming. The rooms were just plain, the bedding harsh with actual comforter/mattress exposed, and the basics of the basics in toiletries. The staff kept doors propped open (house keeping, supplies, maintenance, etc) so as you walked down the hall to the elevator you were forced to see "behind the curtains"...
July 17, 2014
Rated 5 out of 5 by TXAuntB Best place we stayed in the Northwest
Very clean, updated room with many amenities in the hotel. Best fitness center we had seen. Food was superb. Overall, excellent rating.
July 18, 2014
Rated 1 out of 5 by bkallo Not the SPG I Know
When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties.
January 4, 2012
Rated 1 out of 5 by Petaluma horrible front desk
The first thing you deal with in a hotel is the front desk on the afternoon of June 5 th the women who was working the front desk could not have been more rude and unfriendly I own a business if she worked for me I would have fired her immediately
June 10, 2014
Rated 5 out of 5 by Isabel119 Perfect Location
Some folks complained about the noise from 101 but we never heard any of it. The room was spacious, clean and quiet. We would definitely stay here again and recommend to friends.
July 15, 2014
Rated 1 out of 5 by Dad126 Terrible spg experience
When I checked in, I needed to extend my stay by a third day due to personal reasons, and the lady at the front desk did tell me that she can extend my stay herself and that I can do it on points. So she did...or so I thought-more on that later.
No club lounge access was provided for me and after I inquired why, she said it's only for spg platinum members. I had access at this time last year though. As she opened the side door to the front desk to give me the luggage cart, I explained to her I had access last year as a gold spg member and asked why it changed, but she had no response and closed the door on me. Kinda rude, no? I called spg and they had no reason either as to why I had it last year at this property and not this year.
Very confusing and inconsistent. It's not fair to provide it one year then take it away the next. One of the reasons I reserved this hotel was on the basis of access to the spg club lounge. It's very convenient and I get it at other Starwood properties all over the place as a spg gold member. That's inconsistent. I gave up complaining to them.
As soon as I got into the room, it was apparent by the look of the blankets in disarray, and some on the floor, that the room wasn't cleaned. I lugged my luggage and family outta that room then tried to call the front desk from the room, but no one answered after trying twice for about 5 minutes. Went downstairs, told them what was wrong with the room. No apology offered from that lady. She gave me a new room, but unfortunately it was the furthest from the elevator.
As I went into the new room, security lock box was not working. Called front desk twice again and no one picks up the phone again. I gave up trying to complain.
Bathroom floor towel was missing. Another annoying thing.
NOW, same lady at the front desk, 24 hours later, called me and said I have to actually call spg to extend my stay even though she said she took care of it then and there as soon as I arrived yesterday. Weird how it can't be done at the front desk. Well, as my kids are all dressed up for the pool and waiting for me, I called spg and spent 25 minutes on the phone wasting time taking care of something that I thought was taken care of already!
We all go to the pool, and unfortunately, the jets in the jacuzzi weren't working. The button doesn't work!
I got more one night at this hotel, then I'm done. This is the worst spg hotel I've ever had. It's too bad too because it was fine when I was here last year in August!
Will never come back to this shoddy service of a hotel.
July 17, 2014