Rated 3 out of 5 by marsita Hotel near Northern California wine country
The hotel is near the historic downtown of Petaluma - which is used for films such as American Graffiti. The downtown is a nice walking town with many restaurant choices. The hotel experience was marginal - I am a gold SPG member and was given keys to two rooms that were inadequate. The first was as dark as a dungeon and the second had a huge carpet stain. The third worked for us and we stayed two nights. The common areas of the hotel were not kept clean and required more vacuuming than was undertaken.
May 20, 2013
Rated 4 out of 5 by CarolR Comfortable rooms, great location
My husband and I stay at this hotel whenever we come to visit my sister in Petaluma. The location is great, rooms are very comfortable, and they have a great breakfast menu at the restaurant. My only complaint was that we had to be on the road at 6:45 am on a Saturday to attend a graduation in the city. The restaurant didn't open until 7 am and the room service menu was limited, with the earliest delivery starting at 6:30-6:45 am. Our food arrived at 6:45 am just as we needed to leave.
May 20, 2013
Rated 5 out of 5 by Grandmom1 Great choice for R and R
My grown daughter and I are now in the staycation mode, as we care for my mom age 93 and don't want to travel too far. 1 in 6 families care for their elderly parents. This can be draining. So, a few times a year, we now pick a hotel within a couple of hours of our home, help Mom into the car and off we go. The staff is so understanding and kind. They just let you be, just do your own thing. Yet, if you ever need them, they are there. Nice people. Super location, as we stayed in our beautiful room most of the time. Order up! It's great food!! Thanks everybody for helping us thru this difficult time.
May 15, 2013
Rated 3 out of 5 by Disappointed Going downhill?
The service in the lounge was shoddy this trip. The usual older gentleman was not there and he was always very attentive. This time there were new younger people that were very lax in the cleanliness, the stocking of food, the interaction with guests... I also notice the chairs arms in the bar downstairs were a bit sticky. Have they ever cleaned them?
May 17, 2013
Rated 5 out of 5 by Nann36 Awesome pet-friendly hotel
This Sheraton hotel was wonderful. The room was very clean and quiet, the staff was super friendly and helpful, the coffee was very good, parking was convenient, and overall the hotel felt safe and well taken care of. The best part was the close proximity to the beautiful 500 acre wetland park, marina and nearby dog park! We will definitely stay here again (and hopefully get a chance to enjoy the nice looking pool area!).
May 14, 2013
Rated 2 out of 5 by Natalie Frequent Stayer - Covered Windows
I am a very frequent stayer at Starwood properties (it's April and I already have 60+ nights this year). When I arrived at the hotel to check in, they did not have a room available for me, but the people in front of me, for some reason, did. But that's fine. What was unbelievable was, at my first stay in the region, my window was completely blocked by plastic paper. I barely got natural light and I had NO view. I would have NEVER booked this hotel had I known, there was not a warning and the front desk would not change my room. I will not be staying at this hotel again, and my experience was unacceptable. I cannot believe I got no notification in advance of my stay.
I should NOT have had to pay my full rate.
April 23, 2013
Rated 5 out of 5 by Bookie Good location and hotel
This is the only Sheraton in the area. It's called a resort, but in spite of that, it feels like a smaller, comfortable, friendly hotel. Only 4 floors, nice views, nice food in the Club Lounge. There were no rooms available for an upgrade so we were given a pass to the Club Lounge instead. Actually found that more suitable for our needs...there was substance enough to the evening "appetizers" to make them a light dinner. We didn't use the bar, pool or restaurant. We'll stay here again.
May 7, 2013
Rated 5 out of 5 by Doug Great place
Stayed at this hotel after a long drive. Beautiful views of the marina. Spacious room. Club Lounge was great for breakfast as I got to sit out on the balcony overlooking the marina and ate. Will definitely come again.
May 10, 2013