Rated 4 out of 5 by touchdownjj Easy Access to Napa Valley
This Hotel is located by the water, with easy access to SFO and Napa valley. We had a good night of rest, with comfortable beddings and good choice of pillows.
March 19, 2015
Rated 1 out of 5 by Horrible88 Staff just does not care
Check in was fast and easy and the lady that checked me in was polite and professional. The next day I left the hotel at 7:45 in the morning and got back at 7:30 pm. When I entered my room, it had not been cleaned. I went down to the front desk and asked why it had not been cleaned and the answer was "housekeeping said there was a do not disturb sign on the door". Not a big deal I asked to make sure it was done the next day. I wanted to go for a run before dinner and asked how late I can order room service. I was told until 10:00 pm. I went for my run, came back and tried to order room service at 9:15. I was told that only small plates can be ordered, entrees can only be ordered until 9:00 pm. I told her that is not the information printed on the menu in the room and not the information given to me by the front desk. She said she could not help me. Next day when I returned to the room, the room was not serviced again. I called the front desk and they could not explain why it was not done. I left a message for the manager to call my mobile number and never got a call back. The staff and management at this hotel are either incompetent of just don't care.
March 14, 2015
Rated 5 out of 5 by ChrisKay Very nice place
The hotel sits close to a highway which makes it ideal for people passing through or for those who want to explore the Sonoma valley. I used it as a starting point for my exploration of the region, I could very easily reach the coast from there and had a fantastic day simply driving around and enjoy the countryside and the weather.
March 8, 2015
Rated 4 out of 5 by H2000 Great features, watch out for construction
Lives up to the high expectations of Sheraton, however the road construction makes entrance and egress to/from location a challenge.
February 11, 2015
Rated 5 out of 5 by Shi1991 nice hotel in north of SF
Hotel is approximately an hour away from downtown SF. Check-in was smooth but I wished the concierge stuff could have helped us with the luggage, as we can't really handle them without a cart that has to be taken out from the front desk office.
December 30, 2014
Rated 5 out of 5 by TomD Another Great Stay
This is the second time I've stayed at this hotel and it never disappoints. Clean rooms, friendly staff and great location make this hotel one of my favorites. The Chef in the restaurant is a great guy that comes out and greets the guests personally which is a nice touch! I highly recommend this hotel if your staying anywhere near the wine country.
December 4, 2014
Rated 5 out of 5 by NancyLM Love the view!
I had a Marina view room and I loved looking at the water. The hotel is very peaceful and I love staying there. We have been staying there since the hotel first opened, and always enjoy it. It is easy to get around Petaluma from the hotel - as well as all of Sonoma County.
November 30, 2014
Rated 3 out of 5 by Anex43 Good but nothing great
Club closed and relocated in inconvenient location.
Lights in room to dim, makes it hard to read and room looks dingy.
Sheets and pillowcases not changed when room cleaned.
November 22, 2014