Rated 3.9 out of 5 by 302
Rated 5 out of 5 by twally This hotel was very accommodating
My wife and I were visiting Napa to celebrate our anniversary. The entire staff was extremely accommodating during our entire visit. The hotel was completely booked the first night we arrived. Our room was nice but not the greatest location. We were moved to a excellent room the very next morning without requesting the move. Being platinum with SPG for many years it was nice to have this level of service without requesting. When we return to the area this will be our hotel of choice. I cannot stress how pleasant the entire staff made our visit,
Thanks for everything!!! Tommy Wall
November 4, 2014
Rated 1 out of 5 by Buck3dog Almost a nightmare!
Asked to have our luggage sent to our room as soon as it was delivered. Next morning had to go down early to get it. If it came in the middle of the night we wanted it then! Lost electricity for approx. two hours due to what????? Did not change towels and sheets in our room for three different days...we did not use the "Green door tag to request green service". Renovation up stairs in hall....ughhh. Large party down stairs...music made it impossible to sleep. Room actually vibrated from bass sounds. We stayed 6 nights....will not stay there again. Believe me 2013 was much better then this year when we stayed there. Front staff was less then helpful....with loud party we called and no one answered the phone...guess they could not hear it ring! Cleaning staff we excellent when we DID have our room cleaned!
November 21, 2014
Rated 4 out of 5 by LauraRoko Great location
This Sheraton is located within close proximity to Sonoma and Napa as well as close enough to downtown Petaluma to make it very convenient.
November 3, 2014
Rated 3 out of 5 by Anex43 Good but nothing great
Club closed and relocated in inconvenient location.
Lights in room to dim, makes it hard to read and room looks dingy.
Sheets and pillowcases not changed when room cleaned.
November 22, 2014
Rated 4 out of 5 by ccss great service
Jose, Daniel, Dianne and Dominique hosted us beautify for the UMass training. Bravo!
November 21, 2014
Rated 5 out of 5 by jctc555 Pet Friendly
We visit often because we travel with a small dog and this location is pet friendly. On this particular visit we found a treat waiting for us of wine and cheese celebrating our 25th stay. The staff is always friendly and accomodating.
November 19, 2014
Rated 5 out of 5 by cglide I will be back.
I was very tired after battling traffic from SFO. I was a very relaxing stay. Easy check in. Nice resturant! Nice staff.
October 27, 2014
Rated 4 out of 5 by ssss1986 Great hotel for a visit to Wine Country
Great pool, nice view. Wonderful hotel for a quick trip to wine country.
November 12, 2014