Sheraton Sonoma County - Petaluma

  • 745 Baywood Drive
  • Petaluma,
  • Californie
  • 94954
  • États-Unis
  • Carte

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Politique en matière d’âge

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d'identité avec photo pour réserver une chambre.

Rated 3.9 out of 5 by 275 reviewers.
Rated 3 out of 5 by Not quite up to the Sheraton standard I have stayed at this hotel a couple times for business and while it has a good location and decent facilities, it is not up to the level of service one comes to expect from a Sheraton. Front desk staff were friendly but often seemed distracted and not always that professional. I had to call back 2 times the first time I stayed there to have my bill emailed to me. This second stay they had the water turned off from 9 am in the morning and had a disruptive fire check by engineers later in the morning. Overall it feels more like a lower category hotel than a Sheraton. August 15, 2014
Rated 4 out of 5 by Great Location A great place to stay. Near various wine regions and great food. August 17, 2014
Rated 2 out of 5 by Not the best Sheraton I have stayed at! I am SPG gold apparently must be platinum here for club privileges. I have stayed in NYC and Boston and had club privileges. Given first floor room facing parking lot next to housekeeping ramp,enjoyed the noise of carts using the ramp. The room smelled , they placed some kind of air fresher on the airconditioner it did not help. There was mold on the walls in the bathroom probably because the vent did not work. The fridge was on same outlet as the lamp so if you turn off the lamp with the wall switch the fridge turned off as well. August 11, 2014
Rated 1 out of 5 by Not the SPG I Know When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties. January 4, 2012
Rated 1 out of 5 by Unprepared room, unresponsive staff, ridiculous prices Despite my reservation, I waited more than two hours for a room after arriving at 330 pm. Unsatisfactory. The desk staff was more or less indifferent to our situation (though they did offer a $15 drink voucher for the bar. Well, that was good for exactly one of the bar's absurdly overpriced drinks. Too bad I had to wait nearly two hours to get into a room. By then, I could have used another drink.) If I'm ever in Petaluma again, I definitely won't stay here. August 10, 2014
Rated 1 out of 5 by Is this really a Starwood property? Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed. May 26, 2014
Rated 4 out of 5 by Great staff, limited lounge The staff were very helpful and attentive. The rooms are getting a little dated and the ac is very loud, however it was neat and clean. Definitely a vacation/ family type hotel, I would avoid if on business. August 10, 2014
Rated 5 out of 5 by Great place to stay!! My wife and I chose the Sonoma Sheration for our our recent visit despite some of the negative reviews and are so glad we did. The staff was very courteous, the room was clean and relaxing, the bed was very comfortable, the food in the club room was great and it was the perfect location for visiting the wine country. August 8, 2014
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