Rated 5 out of 5 by cglide I will be back.
I was very tired after battling traffic from SFO. I was a very relaxing stay. Easy check in. Nice resturant! Nice staff.
October 27, 2014
Rated 4 out of 5 by aeht Nice but next to freeway
The hotel is nice, clean, and quiet.
October 27, 2014
Rated 1 out of 5 by bkallo Not the SPG I Know
When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties.
January 4, 2012
Rated 5 out of 5 by srj2000 Lovely property
We were very pleasantly surprised with this property as stopover on way to Sonoma. As Platinum we were upgraded to room with lovely wrap around balcony. Lounge was quite nice with wonderful evening spread.. Not as happy with limited breakfast selections and no hot buffet in AM
October 21, 2014
Rated 1 out of 5 by CA2014 Is this really a Starwood property?
Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed.
May 26, 2014
Rated 3 out of 5 by Redbirdma Time for an upgrade
This hotel is conveniently located near, but not in, the Sonoma Valley. The staff is gracious, helpful, and accommodating in every way. Unfortunately the rooms don't live up to SPG standards. The carpet was badly stained and the furniture was chipped and clearly in need of replacement. It's too bad that the room quality doesn't live up to the first-rate staff.
November 26, 2011
Rated 1 out of 5 by StarwoodGuest AWFUL - This review is 100% True
- Their "Suite" is actually a partition door that does not shut out light or sound.
- There are no valet, or bellman at this hotel. Must carry your own bags. Need a cart? Push one yourself to the parking lot to unpack your car.
- We waited 5 min to be acknowledged by the front desk.
- Waiter served me coffee in a mug with a solid red lipstick crescent
- NO INTERNET FOR 3 SOLID DAYS. Got it working for a few minutes, speed test showed near zero upload/download. Not good for business travelers. Cell service is spotty too so you're basically offline.
- Maids aren't trained in hospitality. "Can you turn down my room while I'm out?" "I don't know I'll have to ask my supervisor"... Uhhh okay.
- Need a front desk agent? You can find them out front (like, directly out front in the portico) smoking and talking on their cell phone.
I am Starwood Gold and I've seen Starwoods all over. I can only guess it's a franchised Sheraton with bad management? No one has a clue about hospitality. Terrible place.
January 22, 2013
Rated 2 out of 5 by hesterprynne mixed feelings
first time i stayed here wasn't the best experience due to 2 different housekeeping staff, within 10 minutes of each other, trying to gain entry into my room even though i was granted late checkout. plus, the do not disturb sign was still up on door. as a female who had just showered, did not appreciate the male staff member trying to open my door as i was standing naked trying to get dressed and having to shout, yet again, that i had late checkout. i emailed the manager, and he assured me he would talk to housekeeping and front desk staff to assure the problem won't happen again.
however, the second time i stayed, my shower steam set off the smoke detector and was then accused of smoking in my room.
then, to my disappointment, 3 minutes after 12pm, housekeeping tried to come into my room, even though i had a late checkout. again.
apparently me not wanting my stay interrupted by housekeeping and not wanting a faulty smoke detector to be set off by shower steam just so i can be accused of smoking in my room is an indication that my expectations for my stay were too high.
if wanting to feel like my patronage is valued and that my feelings of privacy and safety matter means that my expectations are too high, maybe the hotel and it's management's expectations for providing good service aren't high enough.
December 19, 2011