Rated 1 out of 5 by bkallo Not the SPG I Know
When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties.
January 4, 2012
Rated 1 out of 5 by CA2014 Is this really a Starwood property?
Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed.
May 26, 2014
Rated 3 out of 5 by JDO77 Not quite up to the Sheraton standard
I have stayed at this hotel a couple times for business and while it has a good location and decent facilities, it is not up to the level of service one comes to expect from a Sheraton. Front desk staff were friendly but often seemed distracted and not always that professional. I had to call back 2 times the first time I stayed there to have my bill emailed to me. This second stay they had the water turned off from 9 am in the morning and had a disruptive fire check by engineers later in the morning. Overall it feels more like a lower category hotel than a Sheraton.
August 15, 2014
Rated 2 out of 5 by Dissapointed2014inPetalum Why make a reservation when they don't honour it?
I come to Petaluma frequently and had been choosing the Sheraton due to it's proximity - I don't think that is going to happen again. I booked a club room floor in advance, it was confirmed, but upon check-in I was advised that there were no rooms available and I was put on a non-club floor. My compensation? 2000 starwood points... its 1/5 of the value of a stay at this location.
I am very disappointed.
I asked if there would be a room available at any time during my stay, the helpful staff member told me no. Strangely though when I look online, I could book another room on the club floor.
What's going on Sheraton?
August 26, 2014
Rated 3 out of 5 by DesignGuy949 Typical Fwy Hotel
As a Plat SPG I have to say I was disappointed in this property. We had two rooms and neither were on the SPG floor and one had one of the worst room views I've ever had and this was just beyond the dirty curtains. The A/C unit was so noisy we couldn't even sleep with it on. The Lounge on Level 4 was OK but needed better restocking procedures. I was told they had run out of cereal selections other than the few boxes remaining. I'm sure the earthquake nearby had some impacts on this property. I have to say the one true upside of this was the front desk staff---extremely friendly.
August 27, 2014
Rated 5 out of 5 by Candi21 Great location
Very pleasant experience. Location was perfect for visiting wine country. The pool was perfect after a day of exploring.
September 4, 2014
Rated 2 out of 5 by Rtjs Not the best Sheraton I have stayed at!
I am SPG gold apparently must be platinum here for club privileges. I have stayed in NYC and Boston and had club privileges.
Given first floor room facing parking lot next to housekeeping ramp,enjoyed the noise of carts using the ramp. The room smelled , they placed some kind of air fresher on the airconditioner it did not help. There was mold on the walls in the bathroom probably because the vent did not work. The fridge was on same outlet as the lamp so if you turn off the lamp with the wall switch the fridge turned off as well.
August 11, 2014
Rated 3 out of 5 by Redbirdma Time for an upgrade
This hotel is conveniently located near, but not in, the Sonoma Valley. The staff is gracious, helpful, and accommodating in every way. Unfortunately the rooms don't live up to SPG standards. The carpet was badly stained and the furniture was chipped and clearly in need of replacement. It's too bad that the room quality doesn't live up to the first-rate staff.
November 26, 2011