Sheraton Suites Houston Near The Galleria

  • 2400 West Loop South
  • Houston,
  • Texas
  • 77027-4204
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room. Valid photo identification is required at check-in as proof of age.

Rated 3.7 out of 5 by 222 reviewers.
Rated 4 out of 5 by Galleria Overall very well done. More small portions and fitness focus room service dining options would be appreciated June 27, 2014
Rated 5 out of 5 by Beautiful Rooms Beautiful property, excellent stay! June 26, 2014
Rated 3 out of 5 by Congested Location Room was newly remodeled and comfortable. However, feeder road to hotel was extremely busy, so it was hard to get into and out of the hotel. If you are looking for a quite location to spend time at the pool, this is not the place! Half of the parking garage is outside parking which can be really hot for your vehicle. June 23, 2014
Rated 4 out of 5 by Very Comfortable Hotel I was pleased with the convenient location of the hotel, the cleanliness, the comfort of the room and the amenities offered and the friendly and helpful staff. June 23, 2014
Rated 1 out of 5 by Service level needs improvement Hotel staff is not accommodating to guests especially with status. Requested an upgrade at check-in and was informed that Gold members have to be charged for upgrades because this is a new hotel. When informed front desk that I have 90+ nights at Sheraton properties was informed that it may be so but its not at this property so they cannot accommodate. Had to call twice asking for some amenities to be delivered in the room which were not fulfilled Ordered breakfast in room and forgot 2 orange juice orders. Also asked for toast to be in a separate basket so it is not soggy however the toast arrived soggy Upon check-in was told internet would be free but was charged for internet and had to request a refund which took 20 minutes at time of check-out. April 2, 2014
Rated 5 out of 5 by Sheraton Suites Houston near the Galleria Stay here on frequent trips to Houston. Highly recommend the location, facilities, staff, and comfort lever. June 22, 2014
Rated 5 out of 5 by Great Rooms Love the rooms. Usually stay in another hotel nearby but will be coming back here instead. June 20, 2014
Rated 5 out of 5 by Modern hotel with spacious rooms This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel. Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands. Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones. All in all, I would not hesitate to recommend this property. December 8, 2013
Rated 2 out of 5 by Won't be back I travel strictly on a debit card. At check-in for a 5 night stay, staff wanted an additional $50 per day to cover incidentals. When I pushed back, they first said they had no control over what was pre-authorized on my card - that the bank determined the amount - patently absurd. Then they said they could authorize only the room charges (suddenly they could control it) if I left a $100 cash deposit. They were either lying or stupid. Besides that, the room decor was tired and the ceiling in the shower had significant mold. May 5, 2013
Rated 1 out of 5 by Unprofessional staff My original reservation from 05/18/14 to 05/22/14 was cancelled without informing me, although I checked in prior to the check out time and a penalty (equal to the rate / night) was charged for not showing up. At the time of check in, I asked the staff member to reinstate my reservation, but instead she charged me a no show penalty. I called the hotel and they transferred me to the billing department, but I still didn't hear back even after leaving several messages. I'm very disappointed with the staff at this hotel and I hope that Starwood management would take appropriate measures to resolve this issue. May 25, 2014
Rated 5 out of 5 by very comfortable with great service We stayed for a total of 3 nights. 2 nights we used points/cash. We liked it so much that the 3rd night we paid full AAA rate. The front staffs were very nice and helpful. They waived our parking fee for Auto with wheel chair parking during our stay. The room was so spacious with the suite set up (refri. was a bonus). The bed was also very comfortable and the room was nice and clean. On our 3rd night stay, we were also given free buffet breakfast, which was excellent with value. We loved the location and will come back for sure if we are in the area again. Overall we had a very pleasant stay! January 9, 2013
Rated 5 out of 5 by Wedding Anniversary Had a great time on our 33rd wedding anniversary. Staff went over and above to make our stay pleasant and enjoyable. June 2, 2014
Rated 5 out of 5 by rem-bam Birthday Weedend Excellent stay @ Sheraton Suites - Houston. We will return....!!! June 2, 2014
Rated 5 out of 5 by Great staff, especially in the Wild Plum. We checked-in late in the evening and the front desk was very helpful. All six rooms were ready for us and provided in a timely manner. Rooms were clean and well appointed. In the Wild Plum, Julio R. was probably ready to call it a night, as the bar was empty. He quickly excepted are group as it continued to grow larger. He was polite and professional. Beverages and food just the way we expected them. Julio was an important element to our experience and the main reason for me taking the time to complete this review. Thank you, Julio. December 23, 2013
Rated 1 out of 5 by Stay somewhere else!    Thank you for the response, however I am not confident in a resolution to this issue.  I have stayed with the Starwood group twice & it has failed half the time.     The front desk staff was severely lacking, the valet providing us with profanity and telling us they hate dogs upon arrival was an extremely bad first impression!    The soap at the bathroom sink had been used & placed back in the plastic, the pool was dirty not that we could even get into it because it was locked.     There are a lot of items that need to be changed at this location. The only pleasant experience that I had staying with the Sheraton was the actual cleaning staff. They did a Tremendous job when we asked for the room to be cleaned and for new non down filled pillows.  February 5, 2012
Rated 2 out of 5 by Hotel is dirty and worn Common area carpets are old, dirty and worn. First room had a stale smell, dirty carpet, and a 1980s era couch that had huge stains and was sagging so badly that it couldn't have been sat in. Requested a second room which was only marginally better. Couch was in better shape but carpet again was dirty and the large number of smudges on the mirror suggest that it hadn't been properly cleaned in quite a while. Swimming pool was way too small for a hotel of this size. Had planned to swim but with only a dozen or so guests, the pool was already stretched beyond capacity. Even if it had been possible to swim, we would have been hesitant given the murky condition of the water. Perhaps the worst and most disappointing stay in a Sheraton (or any other hotel) in years. We will NOT be back. July 18, 2012
Rated 3 out of 5 by need lots of improvement 1. check in line sometimes could be long, not honnoring the gold/platinum memeber line 2. when I made gold member, system did not recognize it even after 3 weeks 3. amenities are old, most of the time the drain is slow 4. internet is very slow and confusing, there were 3 wireless available, keep changing, no body explain which one guest should connect to. can not use it for business, worst ever in any hotel from my experience. Here are the goods: 1. friendly staff 2. good location August 5, 2012
Rated 5 out of 5 by A fine alternative in the Galleria Area. The Westins at the Galleria are of high quality but if you want the same standards and top customer service you can choice the Sheraton Suites. From the Omaha Steakhouse to the complemtary shuttle to the Galleria Mall it's a fine alternative choice. It's a recommended choice for families or guests like me who like that extra space to see friends or just avoid feeling clastrophobic. I've stayed here over a decade, and it's my first choice when I stay in Houston. January 3, 2013
Rated 5 out of 5 by Great location I love to stay in this hotel! It is 2 blocks from the Galleria and all the best shopping and the rooms are amazingly comfortable. I have stayed many times in the past at the Galleria Hotels since I am from Mexico City and just came shopping but there is no comparison! They just remodeled it and they left the rooms better than ever and the restaurant is beautiful! Love the staff, love everything! Tatiana December 1, 2013
Rated 5 out of 5 by Staff The staff here went out of their way to be helpful. The front desk (friendly + answered all ques patiently) the concierge (all airport, restaurant ques., actually TOOK us to nearby place known for its barbecue), housekeeping (immediately brought us extra shampoo), the fellows outside door ( friendly, very helpful). It was more than we expected and more than I have received at other hotels, by far. November 8, 2012
Rated 2 out of 5 by Oops Checked in on Monday evening and went to the room. The toilet was in continuous flush mode such that the entire seat was wet. Maintenance repaired while I was out at dinner. The entire room was surface clean but not deep clean. Hair in the corners of the bathroom, behind the door, and odd damp spots in the carpet in all rooms (I kept my shoes on). Not at all what I expect from a Sheraton. August 12, 2012
Rated 4 out of 5 by Good Hotel Near the Galleria Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Starwood Preferred Floor (Floor 14) and my room was well maintained and very clean. The front desk staff who checked me in were very pleasant and recognized my status. I had a Fed-Ex delivered and as soon as it arrived they called up to see if they could deliver it to my room. March 11, 2012
Rated 5 out of 5 by This Hotel is wonderful This our favorite hotel we love the new look the furniture is beautiful the rooms look great the staff was great especially the bartender and santiago in the restaurant speaking on the restaurant they should've kept the old menu maybe thats why its always empty the room service charges were a bit high but overall we had a good time December 31, 2013
Rated 2 out of 5 by Room needs maintenance and upgrade During my stay, air conditioner didnt work properly, either its running constantly blowing cold air or doesnt run at all. Power outlets are loose, and dont make good contact with your power adapter or the table lamp plugs. Had to constantly jiggle the wires to get this going. shower heads are leaking water and couldn't get them to shutoff completely May 16, 2014
Rated 5 out of 5 by guest received excellent service at checkin and the Bellman was very impressive with the service rendered (taking luggage to room, turning all lights on and asking what additional services we needed. Thank you for making my stay a joyous experience. December 28, 2012
Rated 5 out of 5 by Great location This hotel has excellent location, price and amenities! Guess they had too many sheets/blankets stolen as no extra ones in room. Shame on you people who do not recognize other people's property. March 10, 2013
Rated 3 out of 5 by Water Out For 2 Hours I loved everything about my stay with exception of a 2 hour water outage during a time I had to prepare for a meeting. I actually had to go and rent a motel room to shower to attend my meeting. February 16, 2012
Rated 3 out of 5 by Hotel seems a bit worn The hotel was fine but seems like it's getting dated. Especially the bathrooms. I would probably look for something new and fresher on my next trip. Pool was definitely old and small. March 26, 2013
Rated 5 out of 5 by Comfort while learning Great and comfortable hotel. Everything thing in Hotel was functional. No lack of facilities and the food/atmosphere excellent. November 24, 2013
Rated 3 out of 5 by Fix faucets and couches I have stayed at this hotel a number of times and each time I have found the couches to be very uncomfortable. Also, my last couple stays have had rooms with leaky faucets. August 19, 2012
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