Rated 2 out of 5 by jd101913 Expected more
The check in process and departing process was slow. The female working the desk in the morning when I checked out was NOT at all friendly! The sheets and towels a little bit too stiff. Otherwise, all was nice.
October 21, 2013
Rated 5 out of 5 by Ralph299999 Hotel close to shops and food
I was very pleased with the room, location and facilities. First time in Houston was concerned about staying downtown. Shuttle service was very helpful.
April 23, 2014
Rated 4 out of 5 by break key card access problems
every day we had to get our key card reprogramed. As access was canceled at differnece time of the day on each day we were there. The front deck help as good about recoding the key but it was a hassel.
November 5, 2013
Rated 2 out of 5 by Oros02 Room smelled funny - lobby great
Lobby looked good - and fresh.
Hotel room smelled funny. Very dated and
carpet very old and stained. I wore socks the entire time in the room as well as putting towels on the floor.
Bed was GREAT.
October 8, 2012
Rated 5 out of 5 by Jw6157 Great place to stay
Right at 610 exit, easy frm 59
Great big open mall right behind hotel. Whole area eat shop walk
Hotel rm, very comfy,
Sleep area separate frm sitting area & U can close off bedroom frm everything
October 31, 2012
Rated 1 out of 5 by Texas123 Bad Sheraton day
Was not offered anything to replace lounge that was under construction. Towels old and hard. Staff tried to correct broken AC several times but it would not function. No AC all night. Miserable!
May 22, 2013
Rated 2 out of 5 by Monica95 Not recommended
I was very disappointed in this hotel. Specifically I was disappointed in the cleanliness, plumbing, front desk staff and valet staff. The only thing I was happy with was the comfort of the bed.
March 25, 2013
Rated 5 out of 5 by Expatmac a surprise
The entire hotel staff were great. The hotel has been remodeled and very comfortable rooms with a good bit of space. The gym was great. The people in the restaurant were friendly every morning.
October 21, 2013
Rated 5 out of 5 by Bob5719 Outstanding stay
Room & facilities were excellent. Staff constantly greeted and asked if there was anything they could do for us. Great hotel.
May 2, 2014
Rated 1 out of 5 by starinhouston Newman's stay
It was an ok stay they forget to refil the water, and the price went from affordable to waaay overpriced overnight.
May 6, 2014
Rated 1 out of 5 by mkd2000 this hotel has very unfriendly and unprofessional attitude
i have stayed in this hotel so many times in my last 10 years but some of your staff specially working in evening and morning were so unfriendly and arrogant.
March 30, 2014
Rated 3 out of 5 by Penders1 Below Par
Not up to the standard I have come to expect of the Sheraton brand. The place badly needs a makeover. It looked and felt tired and given its prime location, I was expecting something more.
March 4, 2013
Rated 5 out of 5 by Kappa12 GREAT PLACE TO STAY
I just recently stayed here for the Kappa Konclave and the Texas Greek Picnic. The hotel was very comfortable, and the staff was extremely helpful. I would highly recommend this property.
August 12, 2013
Rated 4 out of 5 by Mindi98 Some disappointments
You have to pay for parking if you stay there! And didn't feel it was very dog friendly! I would rather stay more on the outskirts where you don't pay for parking, it's more relaxing.
January 2, 2014
Rated 3 out of 5 by DIB1971 This hotel needs improvement
The internet connection that used to be a great service this time was very bad, low signal, slow and inconsistent.
Weather was very cold in Houston and the air equipment didn´t heat well.
January 21, 2013
Rated 5 out of 5 by Cyndi711 Great stay at Sheraton Suites-Galleria, Houston
Simply stated, a wonderful hotel. Newly renovated with all the creature comforts you could want. And very spacious.
The accommodations were complimented by a gracious and caring staff.
June 19, 2013
Rated 3 out of 5 by Wanda22 Slightly Dated and Musty
The room was large and had everything I needed in it but the bathroom was dated and the room had a strange musty scent to it. Room service and front desk was very helpful and polite.
May 23, 2013
Rated 5 out of 5 by OmerG new rooms
I am very much impressed with the newly decorated rooms. I stayed in this hotel since it was originally opened, service and quality have been always the highest since the first day.
July 21, 2013
Rated 3 out of 5 by sv1000 Need more choice on the room service menu
Nice hotel. The only problem is that there is absolutely nothing for vegetarians on the room service menu. When I ask the staff to make me something, they were unable to help.
November 23, 2013
Rated 5 out of 5 by RoadWarrior1 A beautiful place to stay
This is a really nice place to stay. Very relaxing and only a block from the Galleria. The room was great and the Omaha Steakhouse has excellent food and an excellent staff.
September 29, 2012
Rated 4 out of 5 by Topis excelent staff and hotel
The staff were very helpful ! Yonas in the front desk went extra mile to help us locate some nice Dinning areas. Thanks, for the info we injoyed our saty & the area.
November 28, 2013
Rated 2 out of 5 by Bobaloo Room was weird
TV was too small.
Bathroom faucet dripped.
Shape of room was tough.
Never could find an ice bucket.
Soap was very low quality.
Check in was easy.
Pillows were nice.
October 2, 2013
Rated 3 out of 5 by heyyeh Hotel needs updating
Very friendly and helpful staff. Nice suite accommodations, although the rooms need updating. The bed is comfortable. I was not informed of any club level access.
December 19, 2011
Rated 5 out of 5 by Tommyboy756 Great Stay...I'll be back!
This was my 2nd stay at this Hotel and like the 1st time I was very pleased with the accomidations and staff. Great location also. I highly reccomend this Hotel.
November 25, 2012
Rated 4 out of 5 by Hotzie Nice Visit to Houston
This hotel was nice it needed to have a lounge to relax in. I understand that there were some renovations going on that prevented the lounge from being open.
July 29, 2013
Rated 5 out of 5 by Rick50 This hotel had great updates
The new updates to hotel was a welcome site. Our room was like brand new. Very comfortable beds and pillows. Location next to Galleria was an added bonus!
July 15, 2013
Rated 3 out of 5 by Manju Inconsistent staff
Decent hotel (for the price). But staff's knowledge of their own parking policies, as well as understanding Starwood elite privileges needs some honing.
January 3, 2013
Rated 4 out of 5 by Rphillips71 Nice experience
The experience staying at Sheraton Suites Houston Galleria was nice, it would improve the hotel after the remodelation and the service was really good.
June 3, 2013
Rated 4 out of 5 by Jones22 This hotel has a friendly staff
I would recommend this hotel! The staff was very friendly and very helpful. I love that I could just walk across the street to the Galleria and shop!
June 27, 2012
Rated 4 out of 5 by Martypw Fine property
Stay here on business often this time brought my wife as it was her birthday.
April 27, 2014