Rated 5 out of 5 by THof What a great place and incredible staff! And special thank you to Yohan at the front desk!
Everyone made me feel at easy and gave great customer service. One of the best stays in a hotel I've had in a long time!
October 30, 2012
Rated 4 out of 5 by lovetoshop excellent location!
this hotel is right around the corner from the Galleria and excellent restaurants in Houston. great service, nice rooms!
October 9, 2012
Rated 5 out of 5 by RoadWarrior1 Really great place to stay
This is a great hotel in a great location. Right off the highway so it's easy to get to and is right near the Galleria.
September 26, 2012
Rated 4 out of 5 by dBol Satisfied
The staff bent over backwards to do a great job, and the room was great! I was not recognized as a SPG member though.
September 18, 2013
Rated 4 out of 5 by bozack Great location
Great location near shopping and the Galleria.
Smaller pool and under going some updates but the staff is great!
July 24, 2013
Rated 5 out of 5 by TinaLou Interesting
Found it interesting that your lobby team offered little to no help but your bell captain, shuttle team and waiters provided some of the highest customer service ever.
Upon check in I asked the front desk if the hotel provided shuttle service to the Astros games. The front desk had no idea who or what the Astros are. My husband mentioned Minute Maid Park and then a light came on. We had a certificate that the front desk indicated had expired but they would honor anyway. I tried to tell them that it was not expired and twice the young man told me yes it was, he told me a third time that it expired June 4th and it was already June 5th. I had to explain that we were only in April. We later asked if a shuttle would pick us up from the Galleria if the weather became bad and were told as long as we ere back by 11 p.m. No offer to take us over to the Galleria. Upon exiting the hotel I asked which direction would be the best and your shuttle person told me oh no problem let me drive you over and I'll be more than happy to come back and pick you up and gave us his card. His name was Moazzam. While waiting for him to come to the front of the hotel with the van we must have been asked by three or four of your team members if they could help. That is the type of service we have always received from a Starwood or Westin property. The front desk was a little behind on training in my opinion.
April 7, 2014
Rated 2 out of 5 by Chris To be renovated
Noisy, bad internet, stained carpet, heater not functionnal, old and broken furnitures, no food after 11 pm.
February 15, 2013
Rated 2 out of 5 by Voto2013 This hotel needs renovation
The rooms are lacking basic maintenance such as sinks not flowing, Tv not working and the couch was dirty.
March 23, 2013
Rated 2 out of 5 by Elle35 Just an OK Stay
Great location to the Galleria Mall and Museum District.
The hotel rooms are spacious but also outdated.
November 30, 2012
Rated 3 out of 5 by Kristina Dirty
The walls in the vanity area were so dirty. It made me doubt the cleanliness of the room in general.
October 13, 2012
Rated 5 out of 5 by Parker Hotel
This hotel has great rooms. Location of Hotel is within walking distance of many activity options.
April 19, 2013
Rated 5 out of 5 by Josh0608 The Epitome of Excellence!!
Great Location, Friendly and Professional Staff, Phenomenal Amenities. You can't ask for better!
May 2, 2012
Rated 1 out of 5 by pm2012 not a pleasant stay
smoke alarm went off at 4:30 a.m. room looked pretty run down. ironing board and iron dont work.
September 17, 2012
Rated 5 out of 5 by berviecanuck Great location
Well situated in the Galleria area of Houston. Comfortable beds, clean rooms and friendly staff
May 27, 2013
Rated 4 out of 5 by Ninodemesa Excellent option in Houston
Suites make life in the hotel very confortable. We feel almost like staying at home...
November 29, 2013
Rated 3 out of 5 by info info on hotel
Still find it hard to believe you charge to use the room phone for local or 1-800 phone calls.
February 10, 2013
Rated 2 out of 5 by Joyce40 Hotel needs attention
Room plugs not working, door lock didn't work, bath tub didnt drain, water ran continuously
February 7, 2013
Rated 5 out of 5 by TraceyM Great Stay
Everything about my visit was great, shopping of all kinds is just a 5 minute walk away?
January 6, 2013
Rated 4 out of 5 by juanfer67 godo for bussiness
the hotel is Well located in the gallería área, easy to Get to others areas of Houston.
January 13, 2013
Rated 5 out of 5 by JustinFromDallas Great for work and relas
Hotel had a desk for late night work. It was also had a pool and Spa for relaxation.
August 26, 2012
Rated 1 out of 5 by rsland Sheraton Galleria falls short
About 15 years since the last update....this Sheraton could use a major renovation.
October 29, 2012
Rated 5 out of 5 by Misterlg newly renovated
bar tender too busy in evenings to handle all the patrons. Overall very nice
November 9, 2013
Rated 4 out of 5 by Hdca Good location
Very good location, rooms need to be better, air condition didn't work properly
December 19, 2012
Rated 5 out of 5 by DORNIER SHERATON, HOUSTON
tHE RECENT UPGRADES WILL MEANS THAT WE WILL RETURN FOR ADDITIONAL MEEETINGS
June 10, 2013
Rated 4 out of 5 by Modenaluigi service
I really enjoyed the kidness of the staff
January 23, 2014
Rated 4 out of 5 by sdg60 Solid Hotel
This hotel is a solid choice if you want to be close to the Galleria area.
January 8, 2013
Rated 5 out of 5 by EDCEL1 MR. MARINA
Parking a HASSLE, MAKES IT DIFFICULT
TO PARK VALEST BUSY ETC A HASSLE
July 26, 2012
Rated 4 out of 5 by YSK13 Close to everything
Great location. It is close to great shopping and places to dine.
March 18, 2013
Rated 5 out of 5 by abc123 better than expected
The hotel was better than I expected. Very clean and comfortable.
May 20, 2013
Rated 5 out of 5 by tba1218 Great hotel for price
Nice, clean, comfortable room. Great value and location!
September 5, 2012