Rated 5 out of 5 by lbrcol Great Stay
Hotel was recommended by Lakewood Church and we were not disappointed This was my first stay at a Sheridan Suites. This hotel was overall excellent. Our comfort was great and the facilities were outstanding. Beds comfort was top notch.
November 11, 2013
Rated 4 out of 5 by Yiufung A wonderful hotel to stay
I am impressed with the front desk staff and received great SPG recognition from them. Bed is very comfortable. I am impressed with the seafood, especially the scallops and prawns at the hotel restaurant. Must have if you like seafood.
November 10, 2013
Rated 3 out of 5 by rvcdad1 Comfortable Hotel
This property is comfortable and the lobby area is nicely updated. The rooms, however, are in need of a remodel - particularly the bathrooms. My shower had bad rust stains in the tub and the rooms are very dark with flourescent lighting. The staff aims to please,
February 22, 2013
Rated 1 out of 5 by td77 Stay somewhere else
There are several options in the area that I am sure can offer a 4 star level performance. This hotel can not. It is obvious that the management of this hotel is not competent. There is a lack of service and concern for guest that encompasses the entire hotel.
June 12, 2013
Rated 4 out of 5 by Sundar Great Location - Parking problems
This Hotel is in a great location especially if you have to work in the Galleria area.
However, Parking at $14 adds to your overall cost and could be a potential reason to look for an alternate page. The Westin opposite to them does not charge for parking.
January 31, 2013
Rated 4 out of 5 by TRISHie lunch
I had the pleasure of dining in the hotel's restaurant. My meal was a lovely experience, from the welcome of the hostess, until I left. My server was professional and knowledgeable;the food fresh, well prepared, and tasty. I'm looking forward to my return.
August 9, 2012
Rated 4 out of 5 by Modenaluigi service
I really enjoyed the kidness of the staff
January 23, 2014
Rated 4 out of 5 by SaraRN Needs some updating
The location and price of the hotel were great, but the rooms need updating. There was no hot water in the sink in our room and the maid had left a dirty rag on the counter. The couch in the sitting area looked like it was from a basement in the 1970's.
December 25, 2012
Rated 3 out of 5 by eusebio Facilities deteriorating
During our stay of five days, 24 hours we had NO hot water. For us is unacceptable and we received no compensation. The safe box in our room did ot work and the lock in the main door had loose screws. I reported to the front desk and nothing happened.
January 1, 2013
Rated 3 out of 5 by Tobin78 It's summer... A/C
Room was nice, big, clean and great. A/C... almost non-existent. I told the front desk. So either...
A) no one cared and looked at it
B) or.. they didn't fix it
C) and... no one updated me what did or did not happen.
it was hot every night.
June 17, 2013
Rated 3 out of 5 by Beachguru Extra room was nice
Enjoyed the hotel for a night, but taxi is $65 from IAH as opposed to the 40 quoted on the website. Would have rented a car as the taxi costs more than the room. Pool looked nice and got a top floor room w SPG gold. Wish I could stay longer.
January 8, 2013
Rated 3 out of 5 by Melrose512 Underwhelmed.
Due to past stays, prior to recent renovation, I expected my stay to be well above average.
The best part is the comfortable bed, and the room is nearly a dungeon when the drapes are closed. It was perfect for sleeping in!
September 30, 2013
Rated 4 out of 5 by DMAAN Really enjoyed my stay
From the second I checked in I felt welcomed by a professional atmosphere. The young lady at the front desk was personable and very professional. I enjoyed my stay and when visiting Houston again, I will stay with you again.
September 4, 2013
Rated 2 out of 5 by jd101913 Expected more
The check in process and departing process was slow. The female working the desk in the morning when I checked out was NOT at all friendly! The sheets and towels a little bit too stiff. Otherwise, all was nice.
October 21, 2013
Rated 4 out of 5 by break key card access problems
every day we had to get our key card reprogramed. As access was canceled at differnece time of the day on each day we were there. The front deck help as good about recoding the key but it was a hassel.
November 5, 2013
Rated 3 out of 5 by Luisma Kingsize bed
The king size bed was too hard for me and my wife. I've been several other opportunites in the hotel in queen size bed room and I did not remember suffering that much. Really was painfull during the full week.
August 12, 2013
Rated 4 out of 5 by Deb117 OK once the stressful check-in was done!
This facility is clean and comfortable. However, the check-in process was stressful. We had flight delays so I called to let the hotel staff know we would be getting in very late and to ensure that they did not give our room away. We had reserved a King suite with a pull-out sofa bed (there were 3 adults sharing this room). Upon arrival we were informed that there were no rooms matching our reservation available and that we would have to be put into a room with two double beds for one night, and then possibly change to our desired room. Eventually, afer a long wait at the check in counter while a housekeeper went to ensure that the room with a King Bed and sofa had a pull-out sofa, things worked out...but it was stressful and it took a long time after being already tired from problematic flights. The convenience of a suite is good for people traveling with a teenager...a separate bed for them (the pull out sofa), and a fridge are definite pluses. And, this hotel is very convenient to Galleria and downtown. I do wish that there was a microwave in the room though!
May 7, 2013
Rated 2 out of 5 by John2015 There is no heat in the winter.
There is no heat in the first day. I can not move to another room right away but wait for another day. However, I still have to pay. It's kind of inconvenient. My conference host won't recommend this hotel in Houston area.
January 19, 2013
Rated 3 out of 5 by sv1000 Need more choice on the room service menu
Nice hotel. The only problem is that there is absolutely nothing for vegetarians on the room service menu. When I ask the staff to make me something, they were unable to help.
November 23, 2013
Rated 4 out of 5 by Topis excelent staff and hotel
The staff were very helpful ! Yonas in the front desk went extra mile to help us locate some nice Dinning areas. Thanks, for the info we injoyed our saty & the area.
November 28, 2013
Rated 5 out of 5 by Chuck1863 Great location and price!
Great location for the Galleria area. A little difficult in-and-out because it's so very close to the Westheimer/Loop 610 intersection. Spacious accomodation with huge bathroom, and that wonderful Sweet Sleeper bed!
October 24, 2012
Rated 5 out of 5 by Birthdaygirl1 services
We were attending services in Lakewood for the first time.. and the sheraton dropped us off and picked us up so we would not have to worry about parking! Great service! Greatt experience! Great Birthday! Thank you.
August 8, 2012
Rated 5 out of 5 by Expatmac a surprise
The entire hotel staff were great. The hotel has been remodeled and very comfortable rooms with a good bit of space. The gym was great. The people in the restaurant were friendly every morning.
October 21, 2013
Rated 2 out of 5 by Oros02 Room smelled funny - lobby great
Lobby looked good - and fresh.
Hotel room smelled funny. Very dated and
carpet very old and stained. I wore socks the entire time in the room as well as putting towels on the floor.
Bed was GREAT.
October 8, 2012
Rated 5 out of 5 by Jw6157 Great place to stay
Right at 610 exit, easy frm 59
Great big open mall right behind hotel. Whole area eat shop walk
Hotel rm, very comfy,
Sleep area separate frm sitting area & U can close off bedroom frm everything
October 31, 2012
Rated 1 out of 5 by Texas123 Bad Sheraton day
Was not offered anything to replace lounge that was under construction. Towels old and hard. Staff tried to correct broken AC several times but it would not function. No AC all night. Miserable!
May 22, 2013
Rated 2 out of 5 by Monica95 Not recommended
I was very disappointed in this hotel. Specifically I was disappointed in the cleanliness, plumbing, front desk staff and valet staff. The only thing I was happy with was the comfort of the bed.
March 25, 2013
Rated 5 out of 5 by Kappa12 GREAT PLACE TO STAY
I just recently stayed here for the Kappa Konclave and the Texas Greek Picnic. The hotel was very comfortable, and the staff was extremely helpful. I would highly recommend this property.
August 12, 2013
Rated 3 out of 5 by Penders1 Below Par
Not up to the standard I have come to expect of the Sheraton brand. The place badly needs a makeover. It looked and felt tired and given its prime location, I was expecting something more.
March 4, 2013
Rated 3 out of 5 by DIB1971 This hotel needs improvement
The internet connection that used to be a great service this time was very bad, low signal, slow and inconsistent.
Weather was very cold in Houston and the air equipment didn´t heat well.
January 21, 2013