Rated 5 out of 5 by Josh0608 The Epitome of Excellence!!
Great Location, Friendly and Professional Staff, Phenomenal Amenities. You can't ask for better!
May 2, 2012
Rated 1 out of 5 by pm2012 not a pleasant stay
smoke alarm went off at 4:30 a.m. room looked pretty run down. ironing board and iron dont work.
September 17, 2012
Rated 3 out of 5 by info info on hotel
Still find it hard to believe you charge to use the room phone for local or 1-800 phone calls.
February 10, 2013
Rated 2 out of 5 by Joyce40 Hotel needs attention
Room plugs not working, door lock didn't work, bath tub didnt drain, water ran continuously
February 7, 2013
Rated 5 out of 5 by TraceyM Great Stay
Everything about my visit was great, shopping of all kinds is just a 5 minute walk away?
January 6, 2013
Rated 4 out of 5 by juanfer67 godo for bussiness
the hotel is Well located in the gallería área, easy to Get to others areas of Houston.
January 13, 2013
Rated 5 out of 5 by JustinFromDallas Great for work and relas
Hotel had a desk for late night work. It was also had a pool and Spa for relaxation.
August 26, 2012
Rated 1 out of 5 by rsland Sheraton Galleria falls short
About 15 years since the last update....this Sheraton could use a major renovation.
October 29, 2012
Rated 4 out of 5 by Hdca Good location
Very good location, rooms need to be better, air condition didn't work properly
December 19, 2012
Rated 5 out of 5 by DORNIER SHERATON, HOUSTON
tHE RECENT UPGRADES WILL MEANS THAT WE WILL RETURN FOR ADDITIONAL MEEETINGS
June 10, 2013
Rated 4 out of 5 by sdg60 Solid Hotel
This hotel is a solid choice if you want to be close to the Galleria area.
January 8, 2013
Rated 5 out of 5 by EDCEL1 MR. MARINA
Parking a HASSLE, MAKES IT DIFFICULT
TO PARK VALEST BUSY ETC A HASSLE
July 26, 2012
Rated 5 out of 5 by abc123 better than expected
The hotel was better than I expected. Very clean and comfortable.
May 20, 2013
Rated 4 out of 5 by YSK13 Close to everything
Great location. It is close to great shopping and places to dine.
March 18, 2013
Rated 4 out of 5 by Fredster Nice Stay
Very nice hotel with a good location near the galleria.
July 29, 2013
Rated 5 out of 5 by tba1218 Great hotel for price
Nice, clean, comfortable room. Great value and location!
September 5, 2012
Rated 4 out of 5 by Farley Nice hotel
This Sheraton Suites location is convenient and clean.
December 23, 2012
Rated 5 out of 5 by rembam Excellent Sheraton Suites hotel
The service and room condition were all excellent...
January 13, 2013
Rated 4 out of 5 this hotel is very well located
Very well located, rooms are big, beds wonderful
December 12, 2012
Rated 3 out of 5 by Tipster Stains on the doors and floors
Not up to Starwood standards. Staff friendly.
August 21, 2012
Rated 4 out of 5 by Swamp678 Needs Renovation
The hotel is dated, but the service is good.
February 22, 2013
Rated 5 out of 5 by katyanne713 very nice
very nice stay. i recoomend this to everbody
February 24, 2013
Rated 5 out of 5 by Jalucas23 houston stay
wonderful upgrades and service
September 8, 2013
Rated 5 out of 5 by Amoest The hotel was delightful.
The hotel staff was friendly and helpful.
August 7, 2012
Rated 5 out of 5 by Chiron6722 Great Hotel Experience!
A perfect experience in every respect.
February 27, 2013
Rated 4 out of 5 by Allen Review
Very good experience
February 16, 2013
Rated 4 out of 5 by rymblessed Location
In the heart of everything good.
January 19, 2012
Rated 3 out of 5 by 2ndstrike4sheraton appears to be mold on carpet near wet bar
room needs repair,water d
May 13, 2013
Rated 2 out of 5 by mmchoco not bad, but needs improvement
I have to rate this hotel lower than other SPG hotel. The room itself is OK, comfortable, except the bathroom door couldn't be shut firmly, one of the 2 electric outlet at the desk is not working (anyway, need to have more outlets near/on the desk!!!), and the closet door was came off. More than the room, you need to train your housekeeping team to be improved. 1) I needed to make 2 phone calls ( 2 mornings) to get new shampoo, conditioner, and lotion. you don't provide us until all those used up and check all empty bottles? cannot believe this uncomfortableness. 2) on the third day of my staying, we couldn't find the clock at the bed side table when we came back late night. we found it on the floor back of the side table. how did your housekeeping personnel clean the room? unbelievable. 3) on the first day, I could';t get the internet signal, almost none. after 2nd day, it was OK. but it took 2 days to get the right answer why it was happened. one of the registration woman gave me the reason I could understand: 'when you get full house and many guests use internet, the signal gets weak sometime'. So easy. wonder why your other staffs couldn't explain it and I was told if my PC has some problem, you should change the room, or even engineer couldn't tell me. Regretfully, i got so many frustrations this time at SPG hotel.
February 6, 2013
Rated 3 out of 5 by Cricket Business not Pleasure
My first stay here was great and I booked the same hotel expecting the same experience. This time it was like I checked into a different hotel entirely. I reserved a king bed and all they had was queens. That's fine not a big deal. When I got to the room the mirror door on the closet was cracked. The carpet was frayed and there was an actual hole in one of my bath towels. I had used the shuttle during my previous stay and never had a problem. This time it was horrible. I would call and they would tell me ten to fifteen minutes than an hour later the shuttle would show up. I know the shuttle is first come, first serve which is why I would call to ask how long it would be. If it was going to be more then the 29 minute walk back I would have just walked. Instead I waited over an hour two days in a row. Once the shuttle did show up the driver actually got a ticket while I was in the shuttle delaying us another fifteen minutes. The driver just kept laughing and was trying to blame the officer.
I had gotten the breakfast package with my stay and they forgot to give me breakfast coupons when I checked in. Then they charged the breakfast to my room. They also neglected to credit my 500 go green points for the three nights I stayed there. The staff was wonderful at the bar and in the dining areas but the room was below average and it was supposed to be a suite. The televisions also had issues being turned on and the TLC channel never worked. I also requested NOT to get the paper and have the 75 cents credited to my bill everyday. This never happened. It just seemed like there was no communication between areas.
December 14, 2012