Sheraton Suites Houston Near The Galleria

  • 2400 West Loop South
  • Houston,
  • Texas
  • 77027-4204
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room. Valid photo identification is required at check-in as proof of age.

Rated 3.7 out of 5 by 232 reviewers.
Rated 2 out of 5 by Too many problems and issues Not favorable: Narrow selection of channels on TVs Constantly being questioned everytime I walked through lobby. Printer did not work and front desk staff had some difficulty producing a boarding pass $19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean. An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient. Difficult to log onto internet. September 18, 2014
Rated 5 out of 5 by Very comfortable and clean Some of the best sleep I've gotten in a while. Housekeeping also did a great job. September 8, 2014
Rated 5 out of 5 by Modern hotel with spacious rooms This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel. Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands. Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones. All in all, I would not hesitate to recommend this property. December 8, 2013
Rated 1 out of 5 by Service level needs improvement Hotel staff is not accommodating to guests especially with status. Requested an upgrade at check-in and was informed that Gold members have to be charged for upgrades because this is a new hotel. When informed front desk that I have 90+ nights at Sheraton properties was informed that it may be so but its not at this property so they cannot accommodate. Had to call twice asking for some amenities to be delivered in the room which were not fulfilled Ordered breakfast in room and forgot 2 orange juice orders. Also asked for toast to be in a separate basket so it is not soggy however the toast arrived soggy Upon check-in was told internet would be free but was charged for internet and had to request a refund which took 20 minutes at time of check-out. April 2, 2014
Rated 2 out of 5 by Won't be back I travel strictly on a debit card. At check-in for a 5 night stay, staff wanted an additional $50 per day to cover incidentals. When I pushed back, they first said they had no control over what was pre-authorized on my card - that the bank determined the amount - patently absurd. Then they said they could authorize only the room charges (suddenly they could control it) if I left a $100 cash deposit. They were either lying or stupid. Besides that, the room decor was tired and the ceiling in the shower had significant mold. May 5, 2013
Rated 4 out of 5 by Great hotel but lacking in a few areas The bed was amazing, i also liked the layout of the room,and the shower experience was like a mini spa! The downside was I think the TV should have more regular local channels instead of movies! The only other issue was the card reader in the elavator...never experienced that before! August 18, 2014
Rated 2 out of 5 by Thermostat WRONG This hotel had a room thermostat that used IR ( infra-red) detectors. I understand the reason - if you're not in the room, the AC turns off -but if you did not move every 5 to 10 minutes then the AC turned off then as well. So, when you sleep the AC turns off! And then the room gets hot ( Houston in summer hot ). I spent the night waking up too hot and then having to move around to keep the AC on. August 15, 2014
Rated 5 out of 5 by outstanding great service, great room and convenient to shopping and restaurants August 18, 2014
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