Rated 5 out of 5 by GraySay My "Go to" choice for a hotel in Houston.
The floor plan for all the rooms are excellent. I stay in hotels more often than 150 nights per year and in my experience, I find that no matter the price or location, most of them are the same room, just different quality of staff/food/furnishings. But the Sheraton Suites near the Galleria in Houston is not only unique in its floor plNs, which feel more like the bedroom is a separate room from the "living room", bathroom, and large closet. This is a great place to stay, the prices are ALWAYS right too. The staff all know me by first and last name despite the fact I make low impact and stay quiet as I can. Please do them a great favor and tip all of them because everyone there deserves it----I have never seen an employee in a sour mood and my requests are always met promptly.
April 21, 2016
Rated 3 out of 5 by robo123 Decent hotel - but some staff could be better
The hotel itselt was fine, relatively comfy, big rooms, etc. However, there were a few things about the staff that bugged me - primarily the porter staff:
I had an unfortunate incident the day before and had to stay an extra night. When checking out the following day, I can hear the staff talking to other people (guest/taxi drivers) behind my back on this incident and laughing about it. Not exactly the hospitality that one expects from an SPG hotel.
April 4, 2016
Rated 5 out of 5 by RPrice Extremely Satisfied Mom
Everything at this hotel was great! I've stayed here previously and nothing compared to this stay. The room was clean and the service was even better. The stay was very relaxing. My kids were also welcomed and it was comfortable for them. I would recommend everyone to stay here!
March 26, 2016
Rated 5 out of 5 by amasnyc2012 Newly Renovated and very Helpful Front Desk Staff
From the moment I arrived and the doorman opened my car door with a friendly smile, to the front desk staff who made sure I gave them my SPG rewards number. The hotel room was in great condition.
February 12, 2016
Rated 5 out of 5 by casey912 Very nice
I cant complain about any of my stay. It was perfect.
January 13, 2016
Rated 5 out of 5 by SA07010 Excellent Experience
We had just traveled all across Texas and by the time we reached Houston, we were exhausted. From check-in till we were ready to leave, the service we received was exceptional. The hotel was clean and everyone we encountered were friendly and accommodating. I would definitely recommend this hotel above all others in Houston.
January 11, 2016
Rated 5 out of 5 by WorldTraveler73 Wonderful Staff and Club Lounge
Best part of this hotel is the wonderful friendly staff, from the front desk to the club lounge attendant (club lounge is very nice and serves both a nice breakfast and evening snacks). Location is also close to the Galleria Mall. The bellmen are helpful and the shuttle service takes you to nearby destinations. My only complaints were the occasional slow speeds and dropped service of the in-room internet, and the slow service when ordering food at the bar (15 minutes to get my order taken and another 20-25 minutes to get my food). I would stay here again.
January 9, 2016
Rated 5 out of 5 by RRFlores Worth Club Level
The perks of the club lounge and friendliness of the staff is worth the additional cost.
December 7, 2015