Rated 1 out of 5 by GW2012 Thumbs down
Had two reservations in Jan, but will never return. First week: late night flight to HOU was cancelled, so I could not stay and cancelled same day. Yet property still enforced maximum cancel fee: $204.75. This is entirely their right to do so. However, in 5 years as a Plat. SPG guest I have always found that managers will forgive this on exception. Ruthless, in my opinion, so be fully aware of their policy if there is any chance you too will need flexibility. Stayed there the following week. Rooms are large and nicely renovated. However ceilings are very low in the bathroom, and hotel is adjacent to a very loud highway (I-610).
February 16, 2012
Rated 5 out of 5 by Jingles We loved the hotel
There are many reasons to recommend this hotel, however, my family and I were there just to shop at the Galleria and it was perfect for that. We were just a short walk away. The staff was great, we loved the room and although we just had coffee and juice at the restaurant it was a great experience. The wait staff are very nice. I recommend it.
November 10, 2014
Rated 2 out of 5 by SHCLE Not for the business traveler
Although the staff at this property are great (particularly David at the front desk) I wouldn't recommend this hotel to business travelers (aside from needing a bit of a refresh with the decor.)
Reason being, this property has instituted a policy that you can no longer get your bill slipped under your door the night before check out. You are either required to print it on your own or wait in line for the front desk to print it for you. Might not seem like a big deal; but, on the morning of travel, things are hectic enough and spending the extra 10-15 minutes with this task diminishes the overall customer service I have grown to expect from a Starwood Property.
December 8, 2011
Rated 1 out of 5 by MJCLopez Very Poor Service
We had trouble getting our room cleaned in a timely fashion day after day. One day it was not cleaned until after 6:00 PM in the evening. We seldom had clean dry towels. When my husband spoke with the supervisor at the front desk about the issue, the supervisor was very rude and no help at all. Upon writing a complaint on twitter, the Director emailed saying how sorry he was and added 1000 points to our account. My husband followed up with an email explaining why he was upset and has yet to hear anything from the Director. We mailed a letter to the corporate office, because there is no way to escalate an issue past the Director of the hotel. How very convenient for Sheraton.
June 20, 2012
Rated 1 out of 5 by NR88 Unprofessional staff
My original reservation from 05/18/14 to 05/22/14 was cancelled without informing me, although I checked in prior to the check out time and a penalty (equal to the rate / night) was charged for not showing up. At the time of check in, I asked the staff member to reinstate my reservation, but instead she charged me a no show penalty. I called the hotel and they transferred me to the billing department, but I still didn't hear back even after leaving several messages. I'm very disappointed with the staff at this hotel and I hope that Starwood management would take appropriate measures to resolve this issue.
May 25, 2014
Rated 2 out of 5 by weswes123 Too many problems and issues
Narrow selection of channels on TVs
Constantly being questioned everytime I walked through lobby.
Printer did not work and front desk staff had some difficulty producing a boarding pass
$19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean.
An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient.
Difficult to log onto internet.
September 18, 2014
Rated 4 out of 5 by frenchie06 Experiences
The day I checked in I was given a room that had not been cleaned yet. I went to the desk and reported it and was immediately given another room. The system showed that the room was ready. The other room had the coffee pot missing; even though I don't drink coffee I didn't want them to think that I had took it with me when I left.
October 27, 2014
Rated 3 out of 5 by DRose91 Room
Sorry, We Were. not happy with were hotel stay. Our room was not clean as it should have been and carpet was not clean. We requested a King bed room. There was a clothing tag size XXXX Large on the floor which is not my size nor my husband. Also there was a cigarette butt on the floor. The front desk was apologetic and switched us to a different room with dinner and breakfast, which I thought was nice. Only thing we were still charged for our room. I am not the type to complain a lot but, I felt it fitting.
September 29, 2014
Rated 5 out of 5 by JavaDonut Wow! Amazing comfort at an even more amazing price!
I booked two nights at Sheraton Suites-Galleria for an important business trip, rather on short notice. When I checked into the hotel I was greeted by very friendly, helpful staff who at once made me feel welcome. When I got to my room I was astounded at the size and luxuriious beauty of the room--so well designed and executed! My bed was perhaps the most comfortable hotel bed I've ever experienced, and I spend a large part of my year in hotels! Everything about Sheraton Suites-Galleria was delightful, even paying the bill. I've never found greater hotel value, believe me. I WILL be back!
January 20, 2012
Rated 3 out of 5 by Deputy disappointed gold elite level SPG
We have stayed at this hotel quite a few times and this is the first time to be so disappointed. Great location and we have paid via points, cash and points and simply cash/credit card for various stays. Being gold elite level SPG member and Starwood property owners we are accustomed to getting upgraded rooms, etc. Although we arrived early enough that hardly any cars were in the garage, the room we were assigned was on the second floor with a great view of the ugly porte cochere covering the hotel entry and the traffic on loop 610. The sofa was pitiful shape and ugly to look at as well.
November 8, 2012
Rated 2 out of 5 by MRJB Nice hotel but service was poor
Hotel is nice but I reserved a King room and was put into a double room facing the highway without any notice . I slept maybe 3 hours due to the loud trucks passing by. Upon addressing this in the morning they explained I was "upgraded" and they were sold out (unacceptable). Further, I was dropped off at the mall by the hotel shuttle in the morning (no charge) and was asked ""do you need a ride this afternoon?". I simply asked "can you take me to the airport?" and they replied yes? Upon being picked up later that day, I discovered it was a taxi service and ended up paying $80. Not good!
September 30, 2012
Rated 5 out of 5 by Vinny1 Vinny1
This is my preferred Hotel in the Houston area. The rooms are great the staff is more than helpful and accomodating. Nancy and Jose in the resturant treat you like you are in their home and call you by name when ever you walk in. Mary the night attendent at the front desk is another gem at this Hotel. You will not be disapointed.
August 13, 2012
Rated 5 out of 5 by Silvershark Wonderful
The staff was amazing. They were knowledgeable, professional, helpful and courteous. “Charles” was on the front desk when we checked in and nobody could ask for a better man. He went out of his way to helpful by doing things like getting us directions to for the next morning. The self-parking was as easy as it can be and just two right turns away without ever going off the hotel property. When we checked out the bellman walked us to our car in the parking garage and loaded our bags for us. It can’t be any easier than that. We had two connecting rooms and they were amazing!!
August 7, 2012
Rated 2 out of 5 by EPGroup Needs Improvement
Hotel and staff needs improvement.
October 27, 2014
Rated 2 out of 5 by Ssjemail1 Rooms has stuffy smell
The hotel and the rooms appeared good but the rooms had stuffy smell. I checked couple of other rooms too and they had stuffy smell as well. It appeared that the carpets needs replacement. The wash basin had very low water pressure and I checked with the manager and he said that it is per guidelines! But the shower and sink had good pressure so what guidelines restricted only wash basin? Also, the hot and cold water controls in wash basin did not work properly. The furniture was chipped at few places and appeared to be aged. It appears that the rooms need renovation.
January 19, 2013
Rated 5 out of 5 by Cathie30 Wonderful experience!
My high school recently had a 40 year reunion at the Sheraton Suites/Galleria. I'm very impressed with the way the staff set up the newly renovated Greenbrier Ballroom. The event was fantastic, and we were extremely pleased with everything!
My suite was beautiful and met my expectations. It was very quiet and comfortable in the room. I heard nothing but positive comments from others about room service
I couldn't be happier with our reunion committee's choice to have our party there and am very happy that many of our classmates chose to stay overnight at this hotel!
August 12, 2013
Rated 2 out of 5 by Unhabppy4 Bad room
I have stay here several times and this is the first time I have had such issue and hope it will be a exception to the rule. both TV in the room did not work when I checked in, the toilet handle was broken so the toilet need to be manually stopped. I reported it in the morning and only one of the TV's was fix when I returned in the evening there was a note left on the desk saying they could not fix the problem. No other communication was had. The next morning I could not stop the water from running in the shower. I was glad that I had to check out an move on. I am very disappointed after having received EXCELLENT service in Asia and Europe over the past two months. The North American hotels could learn something from them.
December 20, 2013
Rated 5 out of 5 by KathyO Great Service!
My home away from home. I am always greeted like a long lost friend and the service is the best I have encountered anywhere.
June 18, 2012
Rated 5 out of 5 by Johngreu director of sales
the stay at this hotel was very good; the room was very comfortable; the staff was very helpful; I would recommend this hotel to everyone
October 17, 2014
Rated 1 out of 5 by BusinessTraveller2014 Worst Hotel
Worst Hotel not only in the Sheraton chain but compared to all other hotels I have stayed at.
October 18, 2014
Rated 2 out of 5 by TONYB Credit Card Issues
Becareful when you use your credit card at this hotel I was charged twice for a room that I prepaid a week earlier, I had to argue with the front desk person, that I had already prepaid the room and then she proceded to charge me again for a room that I had already paid for. It took me 2 days to get the credit back on my card and that was after I had to talk to the mgr. and he still gave me a hard time and defended his worker and said she did everything right.! So becareful and check your credit card for extra charges when staying at this hotel!
December 13, 2011
Rated 1 out of 5 by Riglee This hotel was not up to standard
Upon checking in . We had to change rooms a total of three times. The first room had stains on the couch and the water in the sink would not let out... Also the couch in the first room had bugs inside of it . The second room we couldnt see anything the lights in the room didnt work and on the floor lighting was not working . The third room was ok but it wasnt cleaned properly there were stains in the carpet and the couch again just wasnt cleaned correctly. overall we just would not advise that anyone stay at this hotel again.. It was horrible.. Lastly the cafeteria was very unclean upon ordering breakfast I sat near the window and when I looked down I saw alot of dark items on the wood below and it looked like choclate that had waisted and not cleaned.
August 13, 2012
Rated 3 out of 5 by bushtraveler Good location, old hotel
We stayed at the hotel for the fifth time in five years and once again, nothing but the bedding has changed.
The rooms still have old, dated wallpaper; carpet in the bathrooms; lighting fixtures by the bed are falling out of the wall, broken lightbulbs in lights that small children could reach, poor ventilation in the bathroom & lastly no hot water.
I called to report problems and the phone rang & no one answered.
Overall, very disappointed at the lack of hot water on a 35 degree morning. They have an excuse for everything.
January 1, 2013
Rated 3 out of 5 by HappyFeet1 Guest
Our room furnitures such as light lamps are old. No switches on the wall to turn on light. Have to manually turn on every lamps in the room to get the room to brighten up. When turning on the shower, there's a loud noise and water smells bad. Shower knobs to control hot and cold is hard to use. We stayed for two nights and one day but no one has come to clean up our room. Housekeeper came once but never say that she will return when we told her that we will be leaving to a wedding during that evening.
December 14, 2012
Rated 4 out of 5 by Jerakor Comfortable Room and Great Staff
My wife and I stay the night in Houston on our anniversary every year, which falls in the middle of the week between Christmas and New Year's, and we always prefer to stay at the Sheraton Suites Galleria when we can. The beds, pillows, and linens are superbly comfortable, the rooms are always spotless, the staff is incredibly friendly and attentive... it makes for a wonderful experience.
If would like to offer to suggestions for improvement, however. First, the upholstery on the the couch in the larger rooms is horribly scratchy, not to mention looking a bit worn. Second, while I very much appreciate the free wireless internet, the quality of the network connection itself is not as reliable as it should be.
Still those are minor qualms with what is otherwise a wonderful experience.
December 29, 2012
Rated 4 out of 5 by Starwood4Life Sheraton Suites - Galleria (Houston, TX)
My stay at the Sheraton Suites Houston near the Galleria was pretty good. The room was a big outdated, the thermostat I couldn’t get below 70, and not all of the tv channels worked. Other than that the hotel was fine. Staff was friendly, rooms were pretty clean (you can actually see the vacuum marks on the couch – plus), location was good if you want to be in the middle of things, access to the highway was great, and the food at the bar was good. If I had to stay in the area, I would stay here again.
January 8, 2013
Rated 2 out of 5 by JPGA Careless Frontdesk Staff.
Great Hotel Rooms, Clean.
Front desk Staff tried to charge Three times on different credit cards for my stay.
Although I explained my company prepaid in full for the complete stay they asked me for a Credit card for the incidentals.
They made me change my credit card and I provided a 2nd CC.
At the time of the check out I notice that they charge me for 3 nights in my 2 personal CC and also got paid from my company CC.
They were not very pleasant trying to resolve this issue and decided to keep in hold the payment in my 2 credit cards.
I noticed that the same situation happen with 2 of my mates that went to the same event with me and also with a guess that was making the same claim as me.
Lack of Training, Laziness, That is teh reason I will give a Bad Qunalification
February 4, 2014
Rated 4 out of 5 by Natch Great location and nice facilities
Almost all meet a great experience. The location is superb for shopping and in my case it is near my Houston office.
The AC has some sort of problema since it doesn't give you some times the temperatura tou are lokng for.
All the rest is OK bur the Club. I this the food has to be with more options and in most cases, my experience is that the wine is for free and this is not the case at this facility..
The food in general is not for my taste. I liked it better before the change.
June 27, 2014
Rated 5 out of 5 by CD13 Fantastic Stay!!!!
This hotel exceeded our 4-day expectations. It was extremely clean, comfortable, professional, and friendly; a classy hotel. The location is in walking distance to The Galleria (mall), stores, restaurants, and more. The amenities were great. The lemon water and fruit in the lobby was a nice touch.
The only thing that did not meet my satisfaction is that we had to pay for parking while outsiders did not. I still recommend this hotel and hope that all other Sheraton hotels are like this one.
November 16, 2013
Rated 4 out of 5 by ShoshaMan 10/7 Business Stay
Hotel met or exceeded all my expectations.
Very good location. Very comfortable room. Good climate control.
Some of the best internet access that I have ever had from a hotel.
First rate workout facility.
They did not have a club room which I would have liked.
You're going to have to pay for parking which frankly cheeses me. For what I pay for the room I would expect to have a place to park my car gratis.
Even considering that I will stay here again given the opportunity.
October 11, 2012