Rated 4 out of 5 by Saller Nice Hotel - Nice People
It has been been comfortable, rooms great, staff too, although disappointed in the from/to imes for breakfast at the club lounge and breakfast there overall. Being on vacation, I got up and finished going to the gym by 8:30, had a shower and went for breakfast soon after 9AM and it was already closed!
May 19, 2015
Rated 1 out of 5 by Golferdad16 Nice updated rooms; service not up to par
Upon arrival, we were very impressed with the hotel. Lobby area was nice w/ a good bar, updated and clean. Rooms were not large but a good size and layout. However, the next day we left our room around 7:30 that morning and came back around 3:30 pm and found that our room was never serviced. I called the desk and was told that the hotel does not clean the room till day of check-out. I told her that I actually work at a hotel myself and know this not to be true. She replied sarcastically, "Oh, you work at a hotel? Good for you. Hotels are run differently." We left the hotel room after that for dinner and when we came back, we found the room was partially cleaned. There were old blood stains on our pillows. I also found if the upstairs room was using the hot water, my vanity sink will only let out extremely hot water. Beds were comfortable and room a/c worked wonderfully; however, I was awoken both nights due to a squeaking sound coming from inside the walls.
April 27, 2015
Rated 3 out of 5 by Capitalflow Forced tipping in the Club Lounge
Yesterday morning I stopped into the club lounge for breakfast. It was a thin spread of a few bagels and sliced bread, scant plate of fruit and some oatmeal and yogurt. Only eggs were hard boiled and I had a choice of two left in the bowl. Disappointing to say the least.
As a 9-year platinum, Lifetime Gold and over 520 nights, I was shocked to be briskly presented with a $0.00 bill for my breakfast choice but the attendant had literally circled in pen the section for me to tip her with a hand-written "Thank you!" in advance. This type of pressured tipping is plain out disgusting and a forced hand in my pocket. I felt pressured to write in $2.00 for her as she came by several times to see if I had completed the forced tab for her while I tried to finish my scant breakfast and read a few pages of the newspaper.
This is just plain disgusting and I will never again stay at that property in Houston and I certainly hope this is not indicative of a some type of trend with SPG!
April 18, 2015
Rated 4 out of 5 by 0504Traveller not a full suite but a large and comfortable room
Overall, this is a nice hotel with comfortable rooms and good customer service, but this is not my definition of suites and access to the hotel can be difficult.
The hotel is located within the Galleria area and is either a 2 minute drive or a 3 minute walk to the Galleria – so it is very convenient in that sense. What is not convenient is the entrance – there is only one entrance to the hotel and that is in the middle of the highway service road so you have to make a very long u-turn and then wait into traffic to get to the entrance of the hotel while competing with the drivers that want to turn onto the main street to access the Galleria – not very relaxing. Parking is available behind the hotel and it cost $19 for in/out privileges and there are plenty of spaces.
This is a full-service hotel so they have a restaurant/bar, a very nice and spacious fitness center, as well as a business center (with computers and printers) all on site. Shuttles are also available to transport guests around the neighborhood. The hotel also has great customer service as check-in was smooth, efficient, and very inviting so it was a nice experience. I checked in and was given my key as well as a detailed explanation of the hotel and its services (no e-check-in offered)
I had requested a suite with 2 double beds and this is what my room looked like. As you entered into the room, on your right was the bathroom which had a long sink and counter space. On the other side of the sink was a double closet and next to the sink was the door to the toilet/shower. There was also a separate entrance from the bathroom to the bedroom. The bedroom had two double beds and they were spacious and comfortable. There was enough room for the two double beds so it was a decent amount of space, not a lot but I have been in suites where there is less room. There was door the separated the bedroom from the sitting room, and on either side of the doors was a chest with drawers on the bottom and a TV on top. In the sitting room was a couch that could double as a sofa bed, as well as a chair and a table. Right next to the couch was a desk that faced towards the couch and behind the desk was a nook that housed a fridge, a coffee maker, and a sink. I had said earlier that this was not my definition of a suite, because usually a suite has a more defined kitchen area with a larger fridge and microwave as well as dining table; this hotel had none of that. It was a pleasant room and a comfortable stay, just wasn’t my definition of what a suite looked like. I was expecting a more full-size suite and that is not what the hotel offers but overall it was a nice stay with comfortable beds, spacious room, and good customer service. Free wifi is available and is was fast and decent speed so that was a plus point as well.
March 28, 2015
Rated 4 out of 5 by MMHollywood Solid Hotel
Solid hotel in an area where most hotels are $$$. Some of the common space could use an update, but nice job on the new Sheraton Club lounge.
March 4, 2015
Rated 5 out of 5 by MarthaG1958 Great hotel ..great employees
GREAT HOTEL GREAT STAFF AND WORKERS THEY ARE SO FRIENDLY AND HELPFUL, ON JAN 23,2015 AT MY STAY ..THE FRONT DESK WORKERS WERE VERY NICE WITH ME AND A PROBLEM AT CHECKIN.
I WOULD LIKE TO THANK, STEPHANIE, BRAULIN, JANETH AND EMILY FOR THEIR INTEREST TO FIX MY PROBLEM..CONGRATULATIONS TO THEM.
February 23, 2015
Rated 4 out of 5 by Absolute Good Location, Love the Suites
If I learned anything from my week in Houston, it's that there are many "downtown" areas, and this is located in one of them. The hotel is located right off one of e main highways, and easy to get into if you're familiar with service roads in Texas.
Staff are friendly, and upon checking I was given a suite on the lounge floor. The great thing about this hotel is that it's a suite hotel - giving you a separation between a living room area and your bedroom.
At the same time, the rooms themselves are only slightly larger than a standard Sheraton room, which results in a slightly cramped living room area.
The lounge is quite nice, looking very modern, and offered the standard breakfast and snacks that come with Sheraton.
Outside is a pool deck for those looking to cool off, with the gym in a separate building - a walk around the lobby and outside.
Overall, a comfortable hotel to relax in.
February 16, 2015
Rated 5 out of 5 by matman23 Front Desk Manager was great
This hotel has a great front desk staff, lead by the front desk manager Ms. Bailey. I stayed at a Sheraton in Atlanta and found she had transferred to this property. The welcome was great and she remembered a few of the items I preferred when traveling and made sure they were in my room (without asking). As a SPG Platinum member, these little touches are what make staying with this brand top notch. The workout facility was nice and spacious and the rooms appeared to have been refreshed (carpet, etc) since last stay about year and half ago. Also the club lounge is very nice (renovated) and had a better than average selection on the continental breakfast. I did not eat in the restaurant so can not comment.
I look forward to future visits to the area as I will definitely try to stay at this hotel due to the level of service provided.
February 5, 2015