Rated 4 out of 5 by frenchie06 Experiences
The day I checked in I was given a room that had not been cleaned yet. I went to the desk and reported it and was immediately given another room. The system showed that the room was ready. The other room had the coffee pot missing; even though I don't drink coffee I didn't want them to think that I had took it with me when I left.
October 27, 2014
Rated 2 out of 5 by EPGroup Needs Improvement
Hotel and staff needs improvement.
October 27, 2014
Rated 1 out of 5 by BusinessTraveller2014 Worst Hotel
Worst Hotel not only in the Sheraton chain but compared to all other hotels I have stayed at.
October 18, 2014
Rated 5 out of 5 by Johngreu director of sales
the stay at this hotel was very good; the room was very comfortable; the staff was very helpful; I would recommend this hotel to everyone
October 17, 2014
Rated 3 out of 5 by DRose91 Room
Sorry, We Were. not happy with were hotel stay. Our room was not clean as it should have been and carpet was not clean. We requested a King bed room. There was a clothing tag size XXXX Large on the floor which is not my size nor my husband. Also there was a cigarette butt on the floor. The front desk was apologetic and switched us to a different room with dinner and breakfast, which I thought was nice. Only thing we were still charged for our room. I am not the type to complain a lot but, I felt it fitting.
September 29, 2014
Rated 2 out of 5 by weswes123 Too many problems and issues
Narrow selection of channels on TVs
Constantly being questioned everytime I walked through lobby.
Printer did not work and front desk staff had some difficulty producing a boarding pass
$19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean.
An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient.
Difficult to log onto internet.
September 18, 2014
Rated 5 out of 5 by PaulGQ Modern hotel with spacious rooms
This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel.
Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands.
Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones.
All in all, I would not hesitate to recommend this property.
December 8, 2013
Rated 1 out of 5 by pbhatia Service level needs improvement
Hotel staff is not accommodating to guests especially with status.
Requested an upgrade at check-in and was informed that Gold members have to be charged for upgrades because this is a new hotel. When informed front desk that I have 90+ nights at Sheraton properties was informed that it may be so but its not at this property so they cannot accommodate.
Had to call twice asking for some amenities to be delivered in the room which were not fulfilled
Ordered breakfast in room and forgot 2 orange juice orders. Also asked for toast to be in a separate basket so it is not soggy however the toast arrived soggy
Upon check-in was told internet would be free but was charged for internet and had to request a refund which took 20 minutes at time of check-out.
April 2, 2014