Rated 4 out of 5 by jburn56 Great hotel but lacking in a few areas
The bed was amazing, i also liked the layout of the room,and the shower experience was like a mini spa! The downside was I think the TV should have more regular local channels instead of movies! The only other issue was the card reader in the elavator...never experienced that before!
August 18, 2014
Rated 5 out of 5 by Mitch45 outstanding
great service, great room and convenient to shopping and restaurants
August 18, 2014
Rated 2 out of 5 by JCme Thermostat WRONG
This hotel had a room thermostat that used IR ( infra-red) detectors. I understand the reason - if you're not in the room, the AC turns off -but if you did not move every 5 to 10 minutes then the AC turned off then as well. So, when you sleep the AC turns off! And then the room gets hot ( Houston in summer hot ). I spent the night waking up too hot and then having to move around to keep the AC on.
August 15, 2014
Rated 4 out of 5 by JCOX Great stay
This is a fine hotel with comfortable beds and aminities. The bar and restaurant looked good although we did not use them on this visit. I have stayed in the galleria area often and will,come back to this hotel.
August 11, 2014
Rated 5 out of 5 by cruisequeen VERY COMFORTABLE BED
GREAT COMFORTABLE BED, GREAT LOCATION IN THE GALLERIA AREA. I USUALLY STAY AT ANOTHER STARWOOD PROPERTY IN THIS AREA, BUT I WILL BE RETURNING HERE....
August 8, 2014
Rated 1 out of 5 by TravelBB Wet mattress
Our room was upgraded, since we're Gold, to the club floor. We unpacked and got ready for bed. My wife laid on the bed, and it was wet and smelled of bleach. We called the front desk, and they changed rooms. But, they didn't offer to help move us. The manager on duty offered us more points. It wasn't handled professionally and we won't be staying here again. We checked out and we slept great at another Starwood Hotel.
August 2, 2014
Rated 4 out of 5 by Edago42 Edago42
Excellent as always and consistent in providing good service.
July 31, 2014
Rated 4 out of 5 by TravelerL2H Hotel is great, but smelled stale smoke in the bathroom
I have stayed at this hotel many times. Overall, the room is great. However, on my most recent visit, I smelled stale smoke in the bathroom of my non-smoking room. If I had not checked in so late, I would have requested a room change which I am sure they would have accommodated.
July 25, 2014