Sheraton Atlanta Hotel

  • 165 Courtland Street NE
  • Atlanta,
  • Georgia
  • 30303
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 nights, please call 866-539-3446.
  • You can only book up to 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 856 reviewers.
Rated 4 out of 5 by Conference Stay Was pretty nice, and I liked it. October 11, 2013
Rated 4 out of 5 by Great features, concierge, some hotel clerks need training While I loved the room, hotel facilities, some check in agent seemed to be in dire need of additional customer service training. I wanted to leave a key in an envelope for my guest. The front desk sent me to the bellboy who sent me back to the front desk. When my friend did arrive, they could not locate the envelope that was clearly marked with her name (and mine) and she made little effort to find it. Furthermore, there seemed to be confusion around the aarp deal and breakfast. Luckily the two female managers were excellent AND pleasant. Great concierge October 7, 2013
Rated 5 out of 5 by The staff were great The staff of the hotel were great!! Always smiling, always asking if there was anything they could do to help us during our stay. The bellboys were wonderful!!! October 7, 2013
Rated 5 out of 5 by Good Experience My boyfriend and I really enjoy staying at this hotel. It's really convenient when we just want to have a small getaway October 7, 2013
Rated 5 out of 5 by Real Southern Hospitality The staff at this property exceeded my expectations in customer service. They were sweeter and more helpful than any hotel I've been at in years - and I travel a lot for work! Can't wait to come back to Atlanta for some more Southern Hospitality. October 7, 2013
Rated 3 out of 5 by Mixed stay experience The hotel facility is nice even though the parking garage seems poorly designed. Hotel security appears suspect as we had a problem (each night of our stay) with loud noise due to folks partying in the hallway outside of our door. Our room was on the lobby level, so the problem should have been obvious to the staff prior to our call to report the matter. Our room was not cleaned by housekeeping on the first day of our stay until we called ( around 4 pm) to report the oversight. October 7, 2013
Rated 5 out of 5 by Great Location! Hotel is perfect, to just park your car for your whole stay and is walking distance to everything in downtown!! and to the underground! October 6, 2013
Rated 4 out of 5 by Room Service and staff were wonderful. Room clean, except needs to have option for some windows to open. October 6, 2013
Rated 5 out of 5 by Great Hotel This hotel is very nice and the staff is incredible. IT was a very enjoyable stay. October 3, 2013
Rated 5 out of 5 by Conference attendee The staff was the best that I have ever encountered! I have attended many conferences. This is the only hotel stay where EVERY staff member I encountered was courteous, sincere, speedy, and went above and beyond. This hotel is now my favorite! I saw the staff run to a woman to assist her with one bag. A gentlemen asked for directions and the staff escorted him - not just give directions. Every staff member I passed made eye contact and spoke to me. Simply amazing! October 3, 2013
Rated 2 out of 5 by Poor service When we checked in I had reserved a room with a fold out couch which we were told that was unavailable and it was first come first serve. Makes no sense to me. On the first day we put a do not disturb sign on our door. We never once had our room cleaned after that. When I called down to ask about why we didn't get towels, garbage picked up or other amenities such as coffee and toilet paper, I was told that our room went green and they didn't come in and do any of that. What---not even give us toilet paper? October 2, 2013
Rated 5 out of 5 by Best Service I travel all over the country and I can say that the service at this hotel will having me book again and again. I arrived for a romantic getaway with my boyfriend who I have not seen do to my travels. There were some issues with my room. Jillian went out of her way to help me and handled everything quickly without a hiccup. The front door people always had recommendations for food and entertainment. This hotel is one of the few that really value their Platinum guest. Overall an amazing weekend. THANK YOU!!!! October 2, 2013
Rated 2 out of 5 by Not a good experience Room had only 3 drawers, no drawer or shelf in nightstand, no drawer in desk. Bathroom very small with sliding door. No hooks in bathroom. Inadequate storage for two people staying four days for conference. Room made up first day after 7pm, second day after 4pm. On the plus side, food was excellent. October 2, 2013
Rated 4 out of 5 by Restaurant The service on Sunday night at 8 pm was very slow - the waitress was trying her best but the food was not coming out in a timely manner and when we did receive it 75 minutes after ordering - yes we timed it because we had heard horror stories from Thursday night - it was cold. How hard is it to get a burger and a grilled cheese sandwich right? The Starbucks station was awesome - great service October 1, 2013
Rated 5 out of 5 by The hotel was great. We really enjoyed our stay. The staff was great and the room was clean. We will stay here again on our future visits. September 30, 2013
Rated 4 out of 5 by Excellent staff All of the staff in this hotel were wonderful. September 30, 2013
Rated 2 out of 5 by Good Hotel but needs good front office staff Me and my colleague doctor had very touch time to get our complimentary breakfast and wireless internet. We need to pickup a token for breakfast everyday at the counter. The guy in the counter is very rude and not at all supportive. Hotel treated our team of colleagues who attended conference with different comforts and all of us paid same rates. Overall, we were very very dissappointed with the service and front office guy. I saw another lady guest also was not happy with him. Even the restaurant staff in third floor was not at all good. One of the staff asked me to get up and collect the Omlette, which I have ordered to make. September 27, 2013
Rated 5 out of 5 by Great location, even better service! SPG recognition was awesome. Got club level floor and access. Room was clean, staff very friendly and closeby to everywhere we needed to go. September 27, 2013
Rated 5 out of 5 by Great staff throughout stay! I stayed for 3 nights during a conference I was attending at the hotel. The staff was exceptional throughout my stay. Olivia helped check me in and she was outstanding.! Very sincere and friendly throughout the process. She remembered me and always had such a pleasantness which felt very welcoming. The concierges and other staff members could not have been friendlier. I travel 3 to 4 days a week and I have to say that this was one of the best staff's I have encountered in my numerous stays throughout the country. Thank you for making my stay one of the best experiences I have had in a long time. September 23, 2013
Rated 3 out of 5 by Needs Work Dirty carpet and leaky ice bucket. The in-room internet service was terrible. Very slow and connection dropped frequently. Hardly what I would expect from a business hotel. September 21, 2013
Rated 4 out of 5 by The hotel is great for meetings We had a wonderful conference at hotel. The staff is service oriented and eager to help you at all times. September 21, 2013
Rated 5 out of 5 by excellent service Excellent amazing service. LOVE Kiki. She was a rock star. September 21, 2013
Rated 5 out of 5 by Highly Recommended This was my first stay at the Sheraton Atlanta. Getting to/from the airport was a breeze. The hotel was very clean, the rooms were comfortable, the staff was professional, courteous, and very friendly. They all go the extra mile for their guests. The food and atmosphere at the hotel's restraurants were excellent. The meeting spaces and environment were large and comfortable. I will be happy to stay there again and highly recommend this hotel to others. September 20, 2013
Rated 4 out of 5 by This hotel met my expectations as a frequent traveler Staff was always very welcoming and responsive. Room was good. September 19, 2013
Rated 5 out of 5 by Nicely predictable When you travel, especially overseas, adventure or the mere unexpected is always around the corner. It is very comforting to find a place that gives you the feeling of stability and changes are always only for the best. I love the family feeling of this hotel. September 18, 2013
Rated 4 out of 5 by Suite Amenities Hi, The suite I occupied was perfect for me needs. I am a writer and was there working on a book. Thank you. The only issue I have is that there were plastic cups in the room. For a suite like that, I would prefer real glasses. Thank you again. and hope to see you again soon. September 17, 2013
Rated 5 out of 5 by Sheraton Atlanta Hotel Staff was excellent, friendly, very professional. Went out of their way to assist us and were so friendly. Wonderful attitudes. September 16, 2013
Rated 5 out of 5 by This hotel has great staff From the moment I drove up to the hotel to the end of my stay the staff was great. I experienced outstanding service. I look forward to my next stay at this hotel. September 16, 2013
Rated 4 out of 5 by Club floor view was refreshing We had the opportunity to stay in a club floor corner room, so enjoyed views of downtown Atlanta. The room was spacious, but our one concern was the odd bathroom layout. The sink was tucked in a far corner, and one would have only 12 inches of space to stand, between the commode and sink. It seemed as though the contractor goofed and put the sink in the wrong corner. Hopefully, the other rooms have a different sink configuration. Otherwise, we liked the room, furnishings and bedding. Housekeeping was great! September 15, 2013
Rated 5 out of 5 by Great Experience The rooms were very quiet even though the hotel was completely booked. The facilities were above my expectations. The staff was very eager to make our stay as enjoyable as possible. September 12, 2013
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