Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 921 reviewers.
Rated 5 out of 5 by Excellent services Everyone at the Sheraton wanted to help the guests at all hours of the day! August 12, 2013
Rated 5 out of 5 by Southern Hospitality Everyone was so nice and professional. Each time I passed a staff member, they spoke to me and smiled. I felt so welcome. Accommodations were comfortable. The bed and pillows were very plush and I slept well. I loved the 'quiet time' postings to remind others to be conscious of noise levels between 11pm-7am. August 12, 2013
Rated 5 out of 5 by The hotel has what you need, all amentities are wonderful. This was my first time staying in Atlanta and the Sheraton and what I have experienced has exceeded my expectations. My next residency, I hope my trip will be in Atlanta; if it is I will definitely stay at the Sheraton. August 12, 2013
Rated 3 out of 5 by Nice staff, but had difficulties Upon arrival, I was double charged. It took three days to resolve the problem and was a huge inconvenience. The staff is very friendly, but it seemed they were training a lot of the staff up front. Someone should possibly know how to resolve issues without having to call someone that needs to call someone else. I made the assumption that the Club floor would have larger rooms. Other than the snacks provided in the lounge, it wasn't worth the expense. The rooms were still small and not the "suite" style I had expected. August 12, 2013
Rated 4 out of 5 by Great customer service! All the staff at the hotel were friendly and helpful-from housekeeping to the front desk. I must commend the concierge service-especially Andre-for exemplary performance! Specifically, I appreciated the "customer first" approach. Whatever I needed was taken seriously and given great attention. I also enjoyed participating in the green program. Thank you all for a wonderful experience! August 12, 2013
Rated 3 out of 5 by Not what I expected Check in was horrible. The woman kept repeating the wrong last name and said she couldn't find my reservation. I kept correcting her and she didn't pay attention. So I showed her my ID. Finally found my reservation and she said they overbooked king rooms so I was stuck with a double bed, really far away from the conference area. The room was spacious but the bed was awful. It was like sleeping on a piece of plywood. Only good thing was the pillows and shower and that there was a fridge in the room. The staff (minus the check in woman) were super friendly as could be expected in the South. The restaurants were just ok. They really should have Collage open all day, as the food is good and reasonable. Fandangles was not reasonable or tasty. Overall, my least favorite part was the layout of this hotel and the neighborhood (it's very shady). The layout was terrible. I had to walk from my 5 day conference through the deli, through the courtyard/pool area, around a corner down a long hallway to get to my room. Even though the pool was nice it was a long corridor and trying to get anywhere in the hotel required this long long route. August 12, 2013
Rated 3 out of 5 by Ok not great. Hotel was in a perfect location. Waking distance from the MARTA, Peachtree center and food and beverage places. Room was ok. Phones did not work the entire time of my stay. WiFi was spotty at times. Room decor was a bit antiquated and needs more color. It served the purpose of my business trip which was to sleep after my conference was done. August 11, 2013
Rated 3 out of 5 by Disappointing I was disappointed that the front desk staff would not honor my efforts for an employee discount. I called to ascertain that a fax to verify employment of a relative and was assorted it was received. However upon check out was notified that the fax was invalid and my relative was not an employee. I believe Ms Heard just did not want me to stay at the hotel at a lower rate. I was also disappointed that the full rate of the room did not include Internet. Sheraton hotels will not be on my list for hotel stays. August 10, 2013
Rated 5 out of 5 by Excellent facility & helpful staff Stayed here for a conference. The facilities were well-maintained, the food was very good, and the service in public areas was excellent. The staff really went out of their way to ensure comfort and a good experience. Didn't spend much time out of the hotel, but walked to a couple of good restaurants and attractions. August 9, 2013
Rated 2 out of 5 by In need of updating First thing noticed was bathroom not 100% clean. Whiskers on the sink. Water pressure in bath sink almost zero. Sink drained slow, too. Shower head was straight out of the 60s. Bathroom just looked old and in need of renovation. Noisy room. I could hear other hotel guests in their rooms and in the hall. Sleep difficult. Breakfast just acceptable. Crowded buffet and long wait for egg station. Didn't WANT an omelette, but to get scrambled eggs I had to wait in the same line as 6 people who wanted omelettes. Have stayed other places in ATL that I like better. August 9, 2013
Rated 5 out of 5 by Sheraton - Atlanta- Courtland I have never stayed at a hotel that I felt so welcome. The rooms may not be the biggest but that is over-shadowed by the cleanliness and the warm (and genuine) welcome from the staff the minute you arrive. I have discovered some of the best food in town right at the hotel (lamb shank!) and as a business traveler to Atlanta approx twice a month I hope to never have to stay anywhere else. August 8, 2013
Rated 2 out of 5 by issues I had a problem with noise from my first room, was moved to another room after the first night. However, there was inconsistency with registration staff. I was told to go to my meeting, pack my bags and come to the front desk for the key to my new room when the meeting was over for the day. When I returned no one knew anything about it, my bag was still in my old room - I left the key when I left for the meeting. I was given a new key told to go to the old room, call the operater and let her know that I need a new room. When I got back to the old room, the key would not work and I had to go back to the desk. Another staff gave me a new room and had my bags brought to me. August 8, 2013
Rated 3 out of 5 by August 2013 Stay The staff is extremely knowledgeable, courteous and friendly. For the price, the room was just average and a little disappointing. Did not know there was a newer tower of rooms and no one offered that information. I was also disappointed that Internet access in the room was not included in the price of the room which was by no means low. August 7, 2013
Rated 3 out of 5 by Overall The room was lovely overall. Akward layout with the south tower and accessing it past the meeting space. Food and service was good overall. Pizza was mediocre. Staff were very helpful and courteous. August 6, 2013
Rated 3 out of 5 by Be Aware I booked the Sheraton based on location because I was told by the hotel staff when inquiring the hotel was a half a mile away from the GA Dome. We were going to walk to and from the concert. Upon arriving we found out it is 2 miles from the Dome, so we had to take a taxi. Disappointed that we were told otherwise. I also booked a king room with a city view, which was specifically stated on my confirmation reservation. Upon check in the lady said they were all booked up and only had double bed rooms available. I was very unhappy, when you book your stay with a hotel you expect to receive the room you booked not something else. Why was my room given to someone else when I had a reservation? She said it was on a first come, first serve basis. So when you book you aren't guaranteed to get what you pay for. That is crap and a guest should get the room they specifically booked. I'm not a happy customer. August 5, 2013
Rated 3 out of 5 by Rooms need to be updated The lobby area is updated but the rooms are badly in need of work. Clean but woefully un impressive and stark. August 2, 2013
Rated 3 out of 5 by Need Improved Technology I am required to submit an itemized menu with each meal receipt. In my experience, the front office at many hotels can easily pull up an itemized electronic copy of anything charged to my room. However, upon check-out when I asked for a detailed copy of my dinner receipt, the attendee had to manually sift through the actual receipts from that night. While I could understand her frustration, she very clearly was not happy with the task and was extremely slow and somewhat unpleasant throughout the process. July 29, 2013
Rated 5 out of 5 by Great Staff Been comimg to Atlanta a few times per year for 20 years. There are taller, newer, and maybe "better location" properties downtown but you will not find a better staff---from the valet parking attendant, to the front desk, housekeeping, gift shop, maintenance (yes, even the guys in maintenance stop to say good morning!) and Club Lounge staff. All indications of a well managed property. My expectations for this Sheraton are always high and they are always met. July 24, 2013
Rated 2 out of 5 by Not professional and a very old hotel They are not well equipped and not professional July 24, 2013
Rated 5 out of 5 by Truly remarkable! Bravo!! There is something magical going on at the Sheraton Atlanta Hotel. Truly surprising levels of unusual over-achievement across the board! The staff (all of the staff!) are genuinely friendly and seek to be helpful. The restaurant is shockingly great. The amenities, facilities, rooms are top flight. Kudos to the leadership for establishing a culture where excellence is palpable across the board, in every corner, among each and every staff member. Consistently across three recent stays, this has been among the most sensational hotel visits of my 25+ year career! July 19, 2013
Rated 4 out of 5 by Excellent customer service, decent location As a Gold SPG member with a Club room booked, I was greeted with such warm welcome. The front desk rep gave me just the right amount of information about the hotel given it was my first stay. Supervisor greeted me thanking me for my stay there and even received a welcome stay gift. Even the valet and bus boys were super nice and welcoming! Made my stay 3x more pleasant. July 19, 2013
Rated 5 out of 5 by Fantastic Stay Couldn't ask for a better stay. Great location, services, and staff friendliness. PS - locks on the bathrooms is the only request I would have. July 17, 2013
Rated 5 out of 5 by Best Ever It was the best Sheraton stay ever. July 15, 2013
Rated 1 out of 5 by AC did not work and room did not get cleaned My room only got cleaned one time, after I fussed. We got clean towels and beds made each day and that was all. My stale coffee stayed in a cup for three days, and our bathroom was not touched, trash was not removed, even empty coffee packaging. We had to ask for everything. Our ac only worked one night after I called repeatedly for it to be fixed. We were on a business trip and missed out on sleep due to a hot room. The maintenance man came and it was due to a 'dirty' filter. All staff were good and helpful especially the restaurant and food was good. July 15, 2013
Rated 2 out of 5 by Not Impressed With Atlanta being a hub with many people traveling through my expectations of a Sheraton were not met. The hotel is dirty. Everything from the elevators, floors, garage and rooms. The hotel bar and restaurant was its only saving grace and it was due to the outstanding wait staff. The management of the bar missed the mark on their own and had to be convinced to do the right thing, which was more than obvious. July 15, 2013
Rated 4 out of 5 by Everything was wonderful except... We had a wonderful time during our stay at your hotel. The staff was lovely! We truly had above and beyond service from Gail and especially Tanya in the restaurant. She was truly amazing! Our only issue was when we had trouble with a noisy neighbor at 1am and had to call 3 times to finally get someone to try to handle the situation. Extreme loudness and the smell of marijuana reeking from their room was more than unpleasant and lack of sleep caused us some trouble with our business the following day. July 15, 2013
Rated 5 out of 5 by Southern Hospitality. A perfect example of Southern Hospitality at its best. The hotel was very comfy and staff was incredibly kind. July 14, 2013
Rated 2 out of 5 by Very old and unclean The rooms were incredibly old and dirty. There was hair in the bath tub, dust on the bureau and tables. The room smelled musty. Everything looked and felt dirty. The restaurant was good and the hotel staff was very nice. There wasn't a mini bar and in-room amenities were scarce. This hotel needs to be completely renovated. July 13, 2013
Rated 5 out of 5 by Union Very Nice hotel. Water was always hot. Service was pretty good. Very long waits in the resturant Fandagles but that of course was to be expected since there where many people in the hotel due to the conference. July 8, 2013
Rated 5 out of 5 by June 2013 The staff were great at meeting needs. Fandango restaurant has excellent food. July 8, 2013
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