Rated 5 out of 5 by AnneP57 Great staff!!
We have travel to many cities both in the USA and abroad. We have NEVER been to a hotel where EVERYONE on the staff was as friendly!! From the bellmen, to the valet service, to the check in desk, cleaning service, and food service.... EVERYONE was so nice!!! Would definitely stay here again!
January 2, 2015
Rated 5 out of 5 by TsCarmella Elite-Platinum Member!!!
this is one of the best hotels i have ever stayed at as a elite member i honestly can say this hotel made me feel like family ... and ive stayed at plenty of other hotels and have never been treated so well at this hotel .... The vip manger for the club room for spg members ma-shanda is amazing super nice and allways there when u need her from anything you need she will try her best to provide i allso have to say thanks to (paul) and ms-Brenda at the front desk really made my stay feel welcomed .. THIS HOTEL TRULY CARES ABOUT THERE GUEST NOT ONLY SPG MEMBERS BUT EVERYONE!!!! THANK YOU SO MUCH .... ONE OF TEH BEST HOTELS IVE STAYED AT AS A ELITE MEMBER WITH SPG
December 31, 2014
Rated 5 out of 5 by jechho Charming hotel
Stayed here one night at Christmas Eve. Got a lovely platinum upgrade to a quiet room, just as I had asked for. Everything was clean and comfortable – except the mini fridge, which clearly had not been cleaned since the last guests had used it. It had yellow stains/liquids all over, yukk.
Stayed in the north tower, the lounge (a quite decent one) was in the south towers, which made for a long walk.
All in all good value and platinum recognition, would stay here again.
December 29, 2014
Rated 2 out of 5 by Ang35 Trying Situations
When we arrived front desk rep was wonderful. However went I visited the gift shop and the cashier attitude was HORRIBLE! The bellmen and valet were extremely nice and professional. The first room we had was horrible it smelled molded and it was stains on the ceiling. We we moved almost instantly however the new room was a bit nicer and cleaner but it was hairs all over the sheets of the second bed and the shower tile was filthy. I was disappointed because I had very high expectations of the Sheraton. Myself and staff was also anger by the fact our rooms were paid in advance by our company but we were still made to pay a 50.00 incidental fee in which the company could have paid this if they were told when making the reservation. And finally did not like the bill to the room process because it was not communicated at all that more is held out of your bank account than the actual purchase. Hopefully updates are coming to the hotel within the rooms and the staff will better communicate to its guest regarding various policies. It wasn't a horrible stay and I would recommend the hotel if it's for a conference or something downtown because of location.
December 9, 2014
Rated 5 out of 5 by MBKP Responsive attentive staff
I was given a handicapped room which I am in comfortable in and the staff quickly found me another room which was actually an upgrade with breakfast included! The hotel restaurant was excellent! Food and service was as great as any fine restaurant I have ever eaten in
December 4, 2014
Rated 5 out of 5 by ECross Excellent in every way
I have stayed here numerous times this year and have found this to be one of the best run hotels . The staff are all friendly, professional and helpful. The facilities are terrific, and provide everything you need. I would not hesitate to recommend this hotel to anyone going to Atlanta for business or pleasure. A real gem of a hotel.
December 2, 2014
Rated 4 out of 5 by Woodland206 Quick weekend getaway
The hotel was very clean, room was comfortable, food was good but can be expensive. Staff was very informative of hotel features and very knowledgeable of local area.
November 30, 2014
Rated 4 out of 5 by chamberlainrox friendly staff, small rooms
This hotel is very good, great features and very friendly staff. The only downside is the size of the rooms. We stayed in the south tower and the rooms are so tiny. The bathroom is very small. I literally tripped over the toilet getting out of the shower. There is no space there at all. Two people can not use the bathroom mirror at the same time.
The Club Lounge is great, we spent our time in there because the room was so small.
Restaurant service very slow. i had to find the waiter to take my payment so I could leave.
November 17, 2014
Rated 2 out of 5 by Winter2888 Disappointed
I stayed at the Sheraton Atlanta for the first time and I was disappointed with my two-night stay. I was on a business trip and was surprised to learn there was a charge for WiFi in the room. I was in Atlanta on a business trip and most hotels that cater to businesses offer Internet service for free, in my experience.
Maintenance could improve. The drain in the washroom sink was clogged and drained very slowly. My colleague said the toilet didn't flush properly in his room.
November 13, 2014
Rated 4 out of 5 by Kayode07 the hotel was comfortable and close to resturants
The location of the hotel is good. Close to good resturants. Shopping maybe, not my interest
November 10, 2014
Rated 5 out of 5 by MisterTraveler Very hospitable staff
The food was excellent and the staff was incredibly friendly. Noise was a factor in the rooms as there was no background noise (e.g., fan) to drown out people in adjacent rooms or walking down the hallway.
November 10, 2014
Rated 4 out of 5 by GrantG A Rather Good Experience
Not knowing what to expect when we got there it was a nice experience. They were first class at check in and it was a nice room. Breakfast at Collage (in the hotel) was wonderful. Our server was fantastic, and the omelets (made to order) were simply fantastic. Overall it was a really good experience.
November 10, 2014
Rated 4 out of 5 by Curt Beautiful View of the HVAC for a Plat guest
I just really get tired of SPG benefits that tout Upgrade to Best Available room, including suites* for Platinum members but the hotels rarely, if ever, make this a reality.
The shame of it is, the Sheraton Atlanta has the most professional and highly trained hotel staff in America.
I spend 50+ nights/yr in SPG properties and I do expect the loyalty to flow both ways. Sadly it does not at this property.
November 9, 2014
Rated 5 out of 5 by Ernie467 Friendly Staff
One of the friendliest staffs I have encountered. They are all very eager to help and are very interested in the quality of your stay. I was very impressed with their willingness to allow me to extend my checkout until 4pm.
November 7, 2014
Rated 2 out of 5 by Sarah327 Two dirty rooms
I checked into room 232 initially and found the toilet and refridgerator were dirty, so I called the front desk to report the matter. I was placed on hold for ten minutes and assumed I had been disconnected. I called again and was again placed on hold. When I was finally able to describe the condition of the room, she said she would move me to another room but had to help the guests in front of her and she would have to call me back. Once we did find another room, fortunately on the same floor, I entered eager to sleep. While this room seemed cleaner, I found dental picks on the floor next to a chair. I was too tired to move again, so I just stayed there. It has been a long time since I stayed at Sheraton, but I remembered it more favorably.
November 7, 2014
Rated 3 out of 5 by Stan340 Convenient for centre
The hotel has everything you will need for your stay. It is conveniently placed for easy walking distance around Atlanta centre. Concierge staff were excellent. We did have a very minor problem with a remote control for the TV which was a quick fix when sorted but it took over an hour to send anyone to us due to a wrong room number being taken down. Bar drinks were expensive in the hotel. However, mainly a good stay.
November 5, 2014
Rated 5 out of 5 by ECross Sheraton Atlanta
The staff at this Hotel are truly exceptional. Friendly, professional and go out of their way to make your stay a good one. The facilities are really excellent too with a great choice of eating options and there are lots of interesting things to see and do nearby.
November 1, 2014
Rated 5 out of 5 by Laura1014 This hotel has very friendly staff
Upon arrival there was a problem with my reservation, the staff was polite accommodating and helped to solve this issue quickly.
October 27, 2014
Rated 5 out of 5 by twotoluv Best concierges in the business
My stay was great. The hotel is beautiful and has wonderful amenities. The icing on the cake was the staff, especially the concierge staff. Andre and Kiki were amazing and really made my stay wonderful. Their recommendations on dinner and directions to local sights were top notch.
October 27, 2014
Rated 5 out of 5 by Walker5294 walker 5294
I was in Atlanta for the Susan G. Komen Breast cancer 3 day walk, and my room was part of the block of rooms for the the event. The location is perfect. The hotel, though having some construction, was great. The staff very helpful and courteous. I would stay at the Sheraton again.
October 21, 2014
Rated 4 out of 5 by Worthy89 Great Staff
My family recently spent the weekend at this hotel. Overall the stay was nice. We were especially appreciative of one specific employee, Jerome Smith. Mr Smith delivered our bags to the room and gave us great information in regards to the hotel history, hotel surroundings and hotel amenities. It was a pleasure to speak with Mr. Smith after a long day of traveling. Outstanding employee!!!
October 21, 2014
Rated 2 out of 5 by tutuchick room not clean or serviced fully
Day 2, despite a written request, there were only 2 coffee cups in the room and no creamer. Day 3, there was creamer and no cups at all. The bathroom was not cleaned, especially the tub. There was hair on the sides and bottom of the tub. A glass that was used for wine was left, untouched, on the end table.
October 20, 2014
Rated 1 out of 5 by Cloverab Waste of money
I was so disappointed in the room size and look. There were fleas in my room. My roommate was eaten up. Room was not designed for more than one person. Bathroom is tiny. Staff was good. I had a balcony with no seating. Just a giant waste. Was there at a seminar or would have left.
October 19, 2014
Rated 5 out of 5 by hansch23 One of my favorite places!
I have stayed here on business travel over the past several years, and this hotel and its staff just keep getting better and better. From the friendly and attentive staff in the hotel and restaurants and bar, to the comfortable rooms, to the great workout facility and awesome indoor swimming pool and hot tub in a beautiful, natural atrium environment with retractable roof to bring in the outside when appropriate. A great place for business or leisure. My colleagues and I love it! You'll love it, too! And, the high quality of the food and beverages at Fandangles inside the hotel is a real treat.
October 18, 2014
Rated 5 out of 5 by WaldenDoctoralStudent2014 Sheraton Atlanta has wonderful staff
We came in a rather large group for a conference. The entire staff was completely welcoming and hospitable at every request-- even greeting each of us as we moved through the lobbies! Recommendations and directions to local restaurants were perfect.Although an older hotel, renovations and upgrades are underway and the rooms are maintained with detail. I would recommend this hotel to others.
October 13, 2014
Rated 2 out of 5 by Geneva44 inconvient loading unloading at check in
NO place to unload at check in. Had to drag my luggage through the parking lot down a dangerous ramp in way of vehicles.
The floor I was on was noisy I could hear everything around me.
October 9, 2014
Rated 5 out of 5 by KathyIHS Fun place to have a high school reunion
Very clean hotel, GREAT FRIENDLY STAFF and very attentive to guests. Food was excellent, especially yummy was our dinner for the Izmir High School Reunion (Friday Oct. 3rd) gathering. I also would like to thank the security guard / gal that was working at the downstairs entrance area (by UPS Store). Monday Oct. 6th, 10:00 AM. She had realized that I had missed my shuttle to the airport due to 3 large buses that had arrived with the Disney kids, she went beyond hotel hospitality and paid for the taxi to get me to the airport. A BIG THANK YOU TO HER - GREAT PERSON INDEED. Please tell her I made my flight in time and pass on my thank you. I was staying in room 525.
October 7, 2014
Rated 4 out of 5 by marty1005 Sheraton Atlanta: nice hotel
This is a very nicely located hotel for visiting Downtown Atlanta. The rooms on the club level were a bit smaller than I thought it would be, but comfortable since it was just me. They were in the process of remodeling the entrance so access was a bit challenging. Overall a very pleasant experience.
October 7, 2014
Rated 3 out of 5 by Tazmora Needs Improvement
The staff was very friendly and accommodating. The renovations were a bit of an inconvenience and our room was so far away from the lobby elevator. The layout of the hotel was not accommodating. The room we were located in was next to a street or a dumpster / construction site which wasn't so pleasant. On Friday night, I guess people were checking in for a class reunion and was loud for a couple of hours until late night, didn't complain and just waited until it dialed down. Missed the convenience of shuttle services like other hotels. Shuttle that did run only ran a few times.
October 7, 2014
Rated 4 out of 5 by JanFL All of the hotel staff were so polite and very nice!!
The hotel staff were just wonderful and so nice and helpful! It was a pleasure to be treated this way.
October 7, 2014