Rated 4 out of 5 by JeffYYZ Customer Service sets this hotel apart
The hotel offers a product similar to other Sheraton locations, but what truly sets this hotel apart was their customer service.
From the check-in staff, to the service staff at the restaurant, to employees tending to the Club Room and those greeting you at the door, they were all smiles, very personable, and helpful.
In particular, Hana and Tanya at Fandangles were absolutely delightful!
As a Gold member, I was particularly impressed with the banana bread pudding brought as a special treat to our room too.
May 9, 2012
Rated 4 out of 5 by JulesBli Everything was wonderful except...
We had a wonderful time during our stay at your hotel. The staff was lovely! We truly had above and beyond service from Gail and especially Tanya in the restaurant. She was truly amazing!
Our only issue was when we had trouble with a noisy neighbor at 1am and had to call 3 times to finally get someone to try to handle the situation. Extreme loudness and the smell of marijuana reeking from their room was more than unpleasant and lack of sleep caused us some trouble with our business the following day.
July 15, 2013
Rated 5 out of 5 by Antonio Sheraton Atlanta shines
We had a 2-night return visit over the busy Labor Day weekend, and the Sheraton Atlanta was great. The SPG lounge on the 5th floor, south tower has the best food options of any SPG property in Atlanta. The staff member (Shirley) is a true delight! The hotel staff were all dressed up for Dragon Con, and hotel security kept things nice and quiet during sleeping hours. The property has an indoor pool, an ok workout area, and is very convenient to reach via Peachtree MARTA station.
September 6, 2013
Rated 4 out of 5 by Conniedmny of importance to me, overlooked by hotel
Unfortunately, despite the fact that you have a wonderful facility, my initial exposure upon arrival was woefully inadequate. On three occasions prior to my arrival, beginning in February '12, I personally spoke to someone at the hotel to insure that UPON MY ARRIVAL there would be a rollaway bed in our room. I was assured that there would be. Despite these assurances, when I arrived there was no rollaway in the room and it did not arrive for one hour during which time I did not unpack a single item. Having the bed there was of importance to me----otherwise I would not have called three times prior to my arrival.
Apart from this failure, the housekeeping staff, including Alex, and the Concierge Andre were excellent employees demonstrating their enthusiastic membership in a team concept.
May 17, 2012
Rated 2 out of 5 by hudsonvalleydude Bad changes
I've been staying at this hotel on and off for the last decade. I can safely say this was the worst stay I've had here, and at any Starwood/Sheraton (and we've stayed at Sheratons around the world).
My aunt is handicapped and the front desk staff was not helpful whatsoever in finding a room closer to the elevator until the last night of the stay. Which, they didn't even bother to call us to say they moved her room as well as her belongings to another room. We only found out they changed her room when we tried to get into the previous room. So the walk to the end of the hotel and back to get a new key-card defeated the purpose of having a room closer to the elevator. And how embarrassing to be trying to get into an occupied room that isn't yours!
When I spoke with the front desk staff the manager on duty was argumentative and was not understanding whatsoever. I will be picking from one of the 15 other hotels in the downtown area on my next trip.
January 12, 2014
Rated 5 out of 5 by Denis05 Conference visit
The reception was very welcoming with the staff explaining my rate and facilities available fully and I was still in my room in 5 minutes.
I ate both evenings in the hotel and both times enjoyed first class dining with just the right hint of Southern flavour. Excellent.
The room was what you would expect, clean, functional and well maintained.
My compliments to ALL the staff who added a Southern hospitality in all of the activities I enjoyed during my stay.
I'm looking forward to my next visit.
December 18, 2012
Rated 5 out of 5 by traveler611 Amazing staff
I travel moderately often, but have never felt moved to write a review of a hotel before now. The staff of this hotel though, merits exceptional mention. Every one we encountered greeted us with a smile, words of welcome and assistance, and warm Southern hospitality. We especially enjoyed dining in the 2nd floor lounge, where our waitresses took perfect care of us, and the host checked in to make sure we were happy. To have such service on top of a clean, quiet, well-maintained facility- KUDOS!
November 12, 2012
Rated 5 out of 5 by Norm53 Fabulous Experience
During my last visit to Atlanta, my daughter and I stayed at the downtown Sheraton. This was my first stay at this Sheraton. My daughter has stayed there before and has told me of how much she had enjoyed her stay there. As a Gold level SPG member, I enjoyed the club lounge in the morning and the well equipped work out room. What most impressed me the most was how friendly and helpful the Sheraton staff tried to make my visit a most pleasant one. I look forward to staying there again.
November 17, 2011
Rated 4 out of 5 by Magnolia1 Market stay
I stayed at your hotel during America's Mart days and found it to be extremely well managed. The rooms were very fresh and clean and the staff was extremely helpful. We had a tv in need of attention and they were on it in 5 minutes. Thanks ,
January 13, 2014
Rated 3 out of 5 by EpiTraveller Convenient, but rundown
I recently stayed at this hotel for a conference and was quite disappointed by what they called the 'club level'. The hallways were dark, the rooms small and stale smelling, and I found several hairs in my bathtub upon arrival. Apparently the hot water was not working one of the mornings in the other tower (I was in the South tower).
The staff were quite friendly and helpful, which made the stay o.k. I would only recommend this hotel for its convenience (very close to Marta).
December 12, 2011
Rated 2 out of 5 by Patricia42 Was given a closet size room
Will not stay at this hotel again. very uncomfortable. The room was the size of a closet. the bathroom so small there was no room for toilitries etc. on the counter.
The front desk was not helpful and seemed to not care.
January 12, 2014
Rated 4 out of 5 by Sylvania Overall Impression
Staff excellent in every way. Room thermostat was difficult to adjust to a proper setting. Bathroom toilet seat was an improper replacement - did not fit correctly and could not be tightened. TV reception was spotty. Signal was lost repeatedly.
January 12, 2014
Rated 5 out of 5 by HobbitySue DragonCon at the Sheraton
Not only is this host hotel the home of the Star Trek and British Sci-Fi tracks, the staff are part of the fun during DragonCon, too. It makes the entire experience even more fun to realize that we are bringing our party to those who work that weekend for our benefit. The beds are fluffy and comfortable, the cleaning staff are incredibly patient and friendly, and the restaurant serves delicious food. And mead!
September 3, 2013
Rated 5 out of 5 by dgbl Great Stay
Hotel met all our expectations. Resturant staff was exceptionaly good. Food was very good ! Great atmosphere for a weary show
January 13, 2014
Rated 1 out of 5 Worst Experience
The lobby was over crowded and we were unable to use the pool because of this. The noise level was terrible. I was assured we would be away from the noise, we were in the south tower but the noise was still in the south tower. I had to explain to my kids why some guests were drinking alcohol in the lobby while we were checking in. Also we had problems parking because of the others guest s were blocking the lot. WAS NOT A FAMILY ATMOSPHERE!!!
June 9, 2012
Rated 5 out of 5 by Michigan29000 Better than expected
I can honestly state that the staff at this hotel was the best I have ever dealt with at a hotel. I cannot afford the more expensive hotels, but the staff made us feel like we were at a 5 star.
January 12, 2014
Rated 5 out of 5 by Copper11 Overall Experience
Very impressed with all of the staff. Did not pass a single individual who didn't smile and greet me. Room was perfect in regards to bedding, desk, TV and bathroom. This is now my go to hotel in Atlanta (no, I am not with the hotel).
October 16, 2013
Rated 2 out of 5 by awoodf6538 expensive for what it is
My main complaint is the $22 per day self-parking. I'm sorry but that is ridiculous. Especially considering the parking is NOT convenient at all. I was also no informed of this when I made the reservation. Aside from that, the room was small, and there was a huge groin hair on the shower wall. I guess I expected much more from a Sheraton. It was however just a couple of blocks from Grady Medical Center, which is why we were there.
November 26, 2012
Rated 5 out of 5 by Marks2012 Traveler's Review
We stayed at the sheridon atlanta hotel from may 11-13, 2012. Everyone made us feel as it was a privilege to help us. Desk clerk checked us in early. Concierge your restraunt crew was great (Ryan the chef and the chelf saturday, as well as our server, Ciera). The room was squeaky CLEAN!!!! We went to purchase coffee early at the snack bar, they were most helpful. The employees deserve 4 stars. I would recommend it to everyone.
July 1, 2012
Rated 5 out of 5 by Dianne60 Very friendly staff!!!!!
While attending DragonCon 2013 the staff at the Atlanta Sheraton got into the spirit of the Con and dressed up. They were all very friendly and helpful from the management to the housekeeping staff.
After staying at another hotel last year I must say the Sheraton was extremely more enjoyable to stay at. We will be trying to book our room for 2014 as soon as possible!
September 4, 2013
Rated 5 out of 5 The staff was extraordinarily helpful
We volunteer on the Dragon*Con staff every year and we stay at the Sheraton every year because the staff is always the most helpful. We have stayed at the other host hotels and none compare to the level of service and helpfulness that the Sheraton offers. We always look forward to staying at your hotel and will do so many times in the future. Keep up the good work!!!!
September 3, 2013
Rated 5 out of 5 by tyra Great, would have liked to stay again
The stay was great. I got checked in easily, had no real issues while I was there, and got out easily. My only beef is that after being there 3 years in a row for the same convention they don't make it any easier to get a room the following year for you so I had to go with another local SPG hotel even though I would have loved to re-up at the Sheraton again.
September 6, 2013
Rated 5 out of 5 by AmyA Real Southern Hospitality
The staff at this property exceeded my expectations in customer service. They were sweeter and more helpful than any hotel I've been at in years - and I travel a lot for work!
Can't wait to come back to Atlanta for some more Southern Hospitality.
October 7, 2013
Rated 1 out of 5 by AndyB3698751C Atlanta Sheraton
Advertised indoor pool but pool area room temperature was extremely cold and pool water was also too cold to swim. Multiple complaints by many guests went unanswered.
North tower elevators did not work.
No water cups for over one full day in fitness room.
No complimentary coffee other than room coffee machine. It cost $3.50 to purchase a cup of coffee.
Had the impression of being charged fore every last thing , i.e. being charged $0.10/page (after 5 free pages) to print out boarding passes, water in room $2.00, no complimentary internet even to print boarding passes.
Overall, you are saving at absolutely the wrong places. This is not an airline. There are many choices for customers. Sorry Sheraton, after the Downtown Atlanta Sheraton experience, you lost at least one more group of customers.
December 31, 2013
Rated 3 out of 5 by Sierra Room for Improvement
When I addressed the unhygenic issues in my bathroom (hairs on walls, and private part hairs on walls) the hotel only offered to have Cleaning Services re-clean the room and a fruit basket. The least that could have been offered is another room or a room upgrade. That is unacceptable and completely disgusting! Beacuse getting my original room was a long enough hassle, I settled for the room I had.
February 12, 2013
Rated 5 out of 5 by Green2013 Excellent Service
I appreciate the staff and the services they provided.
October 21, 2013
Rated 5 out of 5 by kbowe3 Atlanta Sheraton was Superb!
I became very sick during my first night stay. I contacted the front desk for assistance. The staff went out of their way to attend to my needs and make me as comfortable as possible. This is the best customer service I have ever experienced when staying away from home. I am in the process of booking my honeymoon night and will definitely look for a Sheraton to stay at. Sending my sincerest thanks!
November 13, 2012
Rated 5 out of 5 by Charles52 This hotel has good service.
Comfortable beds;excellent views
October 21, 2013
Rated 5 out of 5 by TravellinCanuck Incredible Staff!!
Recently stayed at Sheraton Atlanta Downtown attending a conference. I concur with other reviews. The staff was the best we have ever experienced, and made a true difference to our stay. The hotel was great but its the people that work there who all stood out without exception. We had a sick child, and especially under these circumstances, everyone went out of their way to support us.Thank you!
April 3, 2012
Rated 5 out of 5 by Joyfull Great Stay
My daughter and I stayed at the Sheraton Atlanta for spring break this year and loved it!! I have to commend the staff for making our stay a fabulous one! From check in with Zaheer to the Club lounge with Ms Shirley....and let me not forget Mimi and Trina at the Collage...they all made the stay unforgetable. I would recommend this hotel. Its not my first time staying and will not be my last.
April 16, 2012