Rated 5 out of 5 by Joyfull Great Stay
My daughter and I stayed at the Sheraton Atlanta for spring break this year and loved it!! I have to commend the staff for making our stay a fabulous one! From check in with Zaheer to the Club lounge with Ms Shirley....and let me not forget Mimi and Trina at the Collage...they all made the stay unforgetable. I would recommend this hotel. Its not my first time staying and will not be my last.
April 16, 2012
Rated 5 out of 5 by KLCCN Superb customer service
Re Sheraton Atlanta Downtown for the WAPF Wise Traditions conference: The conference organizer commented to me that of the thousand or more conferences he has managed, the staff at the Sheraton Downtown Atlanta has been absolutely the best -- cooperative, competent, supportive, 'can-do' attitude, consistently cheerful & helpful. I heard from fellow conference attenders as well that any concern or question they had was immediately addressed, cheerfully, capably thru to completion. The whole spirit of this place was wonderfully comfortable, welcoming, fabulously & sincerely gracious & positive. I'd make a point of staying here.
November 13, 2013
Rated 1 out of 5 by Honey3 CEO
When we arrived, the heat did not work in the room.
There was NO water pressure.
January 10, 2014
Rated 5 out of 5 by VIcA55 Hotel Review
everyone was great from front desk to bellmen to waitress in the bar
October 16, 2013
Rated 5 out of 5 by PatPat13 The staff were great
The staff of the hotel were great!! Always smiling, always asking if there was anything they could do to help us during our stay. The bellboys were wonderful!!!
October 7, 2013
Rated 2 out of 5 by raidergirlcali Sheraton Atlanta
i was not impressed by this hotel.
the noise in the rooms by the pool area is very loud.. screaming people and kids.. one should be notified if by the pool area so they can choose.
the room was dirty and dusty.. not cleaned well and the maids did not replenish the towels properly daily.
they allowed someone to charge alcohol to my room , with out checking the signature or name used.
October 22, 2012
Rated 5 out of 5 by Iguana26 Nicely predictable
When you travel, especially overseas, adventure or the mere unexpected is always around the corner. It is very comforting to find a place that gives you the feeling of stability and changes are always only for the best. I love the family feeling of this hotel.
September 18, 2013
Rated 5 out of 5 by bamafanjjj Great Location!
Hotel is perfect, to just park your car for your whole stay and is walking distance to everything in downtown!! and to the underground!
October 6, 2013
Rated 5 out of 5 by Boomdude Staff was very friendly and helpful.
The staff was very friendly and helpful. Paul and Keoki (not sure of her name) greeted us like royalty and Paul continued to do so every time we saw him. It really made our stay even more special. It was a little far from the conference but still very nice. The waiter in the restaurant let us just sit and work there a long time after we finished breakfast. That was great.
November 20, 2012
Rated 5 out of 5 by lees Treated like royalty!
The front lobby staff is incredible! They met us at the door, welcomed us with a smile, offered us a paper, asked about our holiday, made us feel like they really cared! We checked in early, were offered directions to our destination AND in the restaurant that evening we were given wonderful attention and fabulous food while the TV's were all turned to our most important football game- even though our Bama team didn't win! The restaurant manager was incredible in meeting every need and he was fun and helpful! We can't thank everyone enough for a wonderful visit to our favorite downtown ATL hotel! Service is what we value, and we got it there this weekend! You made us feel so special!
December 2, 2013
Rated 5 out of 5 by Lexie4 Good Experience
My boyfriend and I really enjoy staying at this hotel. It's really convenient when we just want to have a small getaway
October 7, 2013
Rated 1 out of 5 by kman Not the Sheraton you expected
Our room on first floor was very small. I called front desk as my phone near the bed was not working. Nobody came and fixed it. The alarm clock was not working either. They should never rent out 1st level rooms near the parking lot as you hear cars in the parking lot. The amenities and the room is no better than any 2 star hotel. Not what you expect at Sheraton.
March 13, 2012
Rated 5 out of 5 by Jeremy30 The hotel was great.
We really enjoyed our stay. The staff was great and the room was clean. We will stay here again on our future visits.
September 30, 2013
Rated 2 out of 5 by DaisyB Very old and unclean
The rooms were incredibly old and dirty. There was hair in the bath tub, dust on the bureau and tables. The room smelled musty. Everything looked and felt dirty. The restaurant was good and the hotel staff was very nice. There wasn't a mini bar and in-room amenities were scarce. This hotel needs to be completely renovated.
July 13, 2013
Rated 5 out of 5 by AKM2013 Great location, even better service!
SPG recognition was awesome. Got club level floor and access. Room was clean, staff very friendly and closeby to everywhere we needed to go.
September 27, 2013
Rated 5 out of 5 by cnevans Great stay, wonderful staff
My experience at the Sheraton Atlanta was wonderful from start to finish. The food was great, my room was clean and comfortable, and the service unrivaled. The staff was incredibly friendly as well as knowledgeable and helpful. The GM is a gem who truly cares about each guest's experience. Highly recommend this hotel.
June 24, 2013
Rated 5 out of 5 by Brown1908 This hotel has great staff
From the moment I drove up to the hotel to the end of my stay the staff was great. I experienced outstanding service. I look forward to my next stay at this hotel.
September 16, 2013
Rated 5 out of 5 by fortworthgirl Friendly, helpful staff
My stay was great. The staff at the hotel, from on-site restaurant, front desk to lobby was very friendly and helpful regarding how to get around downtown Atlanta. My only complaint was the restaurant recommendation made by someone at the concierge desk for Aunt Pitty's Porch. Dirty restaurant, poor meal, overpriced.
November 27, 2012
Rated 5 out of 5 by KDee Sheraton Atlanta Hotel
Staff was excellent, friendly, very professional. Went out of their way to assist us and were so friendly. Wonderful attitudes.
September 16, 2013
Rated 5 out of 5 by Younice1004 great staff and great experience
I stayed Sheraton downtown Atlanta for business and it was a great experience. Restaurant was nice and deli was convenient. Staff members were always kind and nice and room was very clean. Best part was sitting in the hot tub at night with moon and stars after long day. I definitely recommend this hotel.
April 30, 2012
Rated 5 out of 5 by Prpich excellent service
Excellent amazing service. LOVE Kiki. She was a rock star.
September 21, 2013
Rated 5 out of 5 by mcd16 Friendly staff
The staff were all excellent during our stay. It was a large convention (55K people) and they were always willing to go above and beyond for the guests.
September 4, 2013
Rated 5 out of 5 by Belinda123 Customer Service was great!
I must admit, this hotel customer service was outstanding. If something lacked was lacking or if there was anything I needed they made sure I was accommodated. From the door to room service I must give them a 5 score. The building wasn't that great but everything else was very good.
July 3, 2012
Rated 1 out of 5 by MATL22 Worst Starwood Hotel Experience
Check-in process was unorganized. Non-sound proof room. There was a bar and grill that played loud music until late night hours. Management lacked attention needed to address and quickly resolve concerns. The hotel seems to be very unprepared for handling large groups all at once.
August 6, 2012
Rated 5 out of 5 by Peter99 Best Sheraton Hotel stay ever
This hotel is first rate and is the only redeeming feature of a most unpleasant visit to Atlanta. The facilities are excellent (especially the Club Lounge) and every staff member I encountered (without exception) was friendly and anxious to help. Outstanding stay.
February 27, 2012
Rated 3 out of 5 by Pookie01 Excellent Location, Super Staff - Hotel Does Need a Facelift
Hotel staff could not have been more accommodating. Super location - easy access to most Downtown attractions.
Hotel rooms in desperate need of a facelift. Cracks in the ceiling, stained chairs, discolored tub grout and caulk. Beds were wonderful though! Overall, however, below the caliber of Sheraton Family of properties.
January 2, 2014
Rated 5 out of 5 by Coy919 Union
Very Nice hotel. Water was always hot. Service was pretty good. Very long waits in the resturant Fandagles but that of course was to be expected since there where many people in the hotel due to the conference.
July 8, 2013
Rated 5 out of 5 by WillyG Wonderful Hotel
I had the opportunity to stay at the Sheraton Atlanta Hotel for 2 nights and I was very happy with the overall cleanliness, comfort, service, and F&B Operations. The hotel is very convenient to all things Atlanta and their transportation grid.
March 29, 2012
Rated 5 out of 5 by micrologia Best hotel in Atlanta
Very comfortable, convenient.
September 5, 2013
Rated 5 out of 5 by travelingman2012 Outstanding Staff and Service!
I tend to notice good service when I see it considering my extensive travel experiences in hotels all over the world. Rarely do I find the consistently OUTSTANDING service and excellent accommodations that The Sheraton Atlanta provides. Manager Paul as well as the entire front desk staff have personally taken the time to make sure all of my needs are met every time I visit, especially making me feel like a true VIP by always acknowledging my Platinum SPG status. Room service, bell staff, house cleaning, and Fandangles Bar/Lounge(especially the truly entertaining "Chiowat") all have a professional and courteous demeaner. My congratualtions to management and your training methods. I have been fortunate enough to stay at top notch hotel groups in many locations aroung the planet, however I will continue to choose Atlanta Sheraton and Starwood properties in the future as my company of choice for the very reasons above. I also feel very comfortable recommending this hotel to friends, clients, and family. Please keep up the good work and I look forward to my next visit.
April 10, 2012