Rated 5 out of 5 by Charris49 Hotel stay
The hotel had very nice rooms with many amenities for an enjoyable vacation. It allowed for the sightseeing of many places around Centennial Park. The food was tasty and historical to the Southern cuisine.
December 5, 2012
Rated 2 out of 5 by DAN2213 THIS IS NOT 3 STAR
THE RATING ON THE HOTEL IS NOT EARNED. THE ROOMS ARE NOT WELL MAINTAIN AND HOTEL IS REALLY DATED. IT SHOULD RECEIVE AT BEST A 2.5 STAR RATING. FOR A BIG PRICE TAG OF A 4 STAR HOTEL I WAS NOT HAPPY.
January 15, 2013
Rated 5 out of 5 by drmstck Fantastic Stay
Couldn't ask for a better stay. Great location, services, and staff friendliness. PS - locks on the bathrooms is the only request I would have.
July 17, 2013
Rated 1 out of 5 by Mar30 This Hotel was not very accomodating
From the time I arrived at 4:00PM the room was not ready. The parking was horrible and I couldn't find a space in the hotel parking garage but still paid to park. I would not stay here again.
August 1, 2012
Rated 1 out of 5 by Rippedoffcusomer Dont stay here!!
Terribly small rooms, rude front office staff.Paid to much for bad level of service and bad rooms. Double billed. Still trying to fix. This experience ruined our weekend and days off.
March 14, 2012
Rated 5 out of 5 by DaCoach Staff members are first rate
Stayed for 3 nights for a conference. Found the room to be quiet and comfortable. Good location with a close walk to downtown. All staff members were super friendly and helpful.
December 18, 2012
Rated 4 out of 5 by Tomo2012 Great business hotel
I want to give credit to the staff of the hotel, who do a wonderful job in meeting, greeting and taking care of the customers. The level of service was impressive.
May 14, 2012
Rated 5 out of 5 by CaseTraveler Excellent service and great food
The staff at the hotel were consistently friendly and attentive and went way beyond the level of service I have experienced at most hotels.
March 26, 2012
Rated 5 out of 5 by mrsfoo Atlanta Trip
The front desk staff was courteous and patient. This hotel has the absolute best concierge and bellhop service. Great stay!
April 8, 2013
Rated 2 out of 5 by Dede Professor
Hotel needs improvment, sheets were clean but bedspread was not, the bathrrom doors are inappropiate
February 25, 2013
Rated 5 out of 5 by Lenny445 Very Pleasant Experience
Let me say that I am a recent SPG gold attainee, and this was my first experience as a gold member at a larger Sheraton. The Four Points I stay at on a regular basis really doesn't have much in the way of upgrades, so it was quite fun to be recognized.
The staff met or exceeded my expectations at every turn, from my early check-in to luggage storage at the end. The club lounge was relaxing, quiet, well-stocked and really nice to duck into when I had a meeting break. Also notable was the food provided for our business meetings - it was really good - far better than the standard buffet fare. After all that, tho, what it really came down to was the snack that the staff left in my room at the end of the day. If you remember nothing else, remember this: banana bread pudding. I don't know if the pastry chef brainstormed with anyone else about the perfect bedtime snack, but this is it - not too sweet - and wait for it - no crumbs. Funny thing is, the next night, after a huge meal with my colleagues, I found myself hoping that another loaf was waiting for me. It was, along with a nice note from the general manager - and I muched on it as I packed, and realized I had a really good time at this hotel.
February 12, 2012
Rated 5 out of 5 by mrgprtr The Bath rooms are very small
The bath room NEEDS HELP!!!!!! The sliding door is really bad!!!!!!!!!!!!!!!
September 19, 2012
Rated 5 out of 5 by Highpockets Great experience
Excellent facilities. Staff was most
accommodating. Good location.
February 25, 2012
Rated 5 out of 5 by cricket68 Hotel very accomodating
We had 40 rooms at this hotel for a competition from the beginning with booking until we left everything was handled very professional. All requests were met and what small problems encounterered were handled right away. Some rooms could not get internet connection but was available on computers located by restaurants. We would definitely recommend staying here again next year. They have a beautiful indoor heated pool. The staff is remarkable, friendly and treats you like royalty. The only thing that could have been better was the food we are not fried and BBQ people but other than that it was good. Should have had more choices available.
February 20, 2013
Rated 4 out of 5 by AACRAttendee Nice Place
I attended a conference at this hotel and overall the hotel was great. Beautiful, well kept and great location in downtown. My only complaints are that the rooms are small, not having King beds available and having tight quarters in single queen rooms. Also in the morning the cleaning staff was very loud in the hallway having conversations without regard that guests might still be sleeping. Definitely could have done without that. But overall it was a beautiful hotel and I would stay there again if need be.
December 16, 2013
Rated 2 out of 5 by AHD2011 Good Hotel but needs good front office staff
Me and my colleague doctor had very touch time to get our complimentary breakfast and wireless internet. We need to pickup a token for breakfast everyday at the counter. The guy in the counter is very rude and not at all supportive. Hotel treated our team of colleagues who attended conference with different comforts and all of us paid same rates. Overall, we were very very dissappointed with the service and front office guy. I saw another lady guest also was not happy with him. Even the restaurant staff in third floor was not at all good. One of the staff asked me to get up and collect the Omlette, which I have ordered to make.
September 27, 2013
Rated 3 out of 5 by Butter205 Hotel ok, staff response ok, just not what you expect from a SPG hotel
Our debaucle began when we were taken to our room which smelled so poorly that even the bellman who was dropping our luggage off said we needed to move rooms. After going back to front desk and getting new room, after we began changing we found the shower was broken and we could not turn the water off. So now we are in the room with the maintenance man for the next 2-3 hrs before we could even shower. Needless to say I felt the staff response to this was less than acceptable. We were not offered any type of room change or given any kind or reimbursement for what we spent in the bar as we waited on our room to get fixed. Look I dont want to bash a hotel for an ok job on a busy weekend (which may have limited # rooms available for a swap), however if you want me to spend 3 hours in the hotel room with the maintenance man the least you could offer is a waive on one of our nights stay, free drinks at bar while we wait or even a meanl at your hotel restaurant while we wait. We weren't really offered anything and being an SPG member I felt a little like no one cared. I mean if a hotel chain wants you to choose them first and make a benefit club for your fequent customers, then why not use this information during their stay. Its not like I scored this stay on some website for pennies, we made reservations way in advance through SPG.
January 3, 2013
Rated 1 out of 5 by Unhappy55 Not what I expected....
I was in town for a conference which was held at the Sheraton. I knew it would be busy because majority of the conference participants also reserved rooms there. Check in time stated 3pm, but I called the hotel and the rep stated that you could possibly check in as early as 12 if rooms are available. Well I got there around 1:30 pm and no rooms were available ( had reserved 2 rooms and preferred them to be close to each other). I was told I would get a call when the rooms were ready. NEVER RECEIVED A CALL!!! So when the time reached close to 4pm I decided to go to the front desk to check and still no rooms available. Checked again close to 5 and was finally told there maybe rooms but still had to wait. AGAIN NEVER RECEIVED A CALL!! I had to continuously go to the front desk hours after the 3pm check in time. Also was told about additional holds on my credit card (for incidentals and was charged per room) that was not told to me when I made the reservations. Finally got the rooms then in one of them the sheets/beddings were dirty! Had reserved the club lounge floor but was given rooms somewhere else. Club lounge stated snacks, drinks, etc. all day and that was not the case. And I told the customer service rep I only had one car eventhough I reserved 2 rooms. Told them that several times and still when I got my receipt and when I went to check out I was questioned about how many cars I had and the extra parking fees had to be removed. I was very much disappointed with the services.
September 19, 2012
Rated 3 out of 5 by Isolated Nice but unremarkable
Room was clean and comfortable. Staff was courteous and friendly. That's about it. Nothing about my stay jumped out as extraordinary. On the downside, a couple of things did jump out as less than average. I pre-ordered breakfast from room service and it never showed up. I didn't get charged for it, though, so no harm. The biggest negative was no free internet. In this day and age, that's just silly. At least offer free wi-fi in the common areas. The lack of cell phone service in the conference rooms was a big disappointment, too. Being at a tech conference where no internet access is available was a bit ironic.
October 28, 2013
Rated 3 out of 5 by LuLuS Sort of not for families
I say sort of because the indoor pool was perfect for the kids, and it's not too high end or stuffy, and us and the kids certainly felt welcome - but the room is not at all functional or spacious enough for kids.
We had nowhere to put anything.
Three small (not full sized) drawers. We lived out of a suitcase for five days. That was really inconvenient.
No shelves in the bathroom, an under the sink shelf for blow dryer, iron, etc. would have been great.
Next to the tv was totally empty dead space - a floor to ceiling unit would have been just enough. Shelves and drawers galore. It would look nice & not impact the available "walking" space in the room.
March 28, 2013
Rated 3 out of 5 by Karen62 Some of this was great and some not so great
Location and staff were excellent. Parking is a little out of the way. This may be ok for some and when they're not checking in large groups of people. If so, then you have to carry your stuff a long way from the garage to the other side of the hotel. No refrigerators or free wi-fi which is why I didn't give it a higher rating. Free wi-fi is everywhere and expected now days! Room gets a little tight with 4 people in it. Staff was wonderful and very helpful! That was very much appreciated since I don't know Atlanta or how to work the MARTA. They made it very easy as did the local people! That was refreshing! Thanks so much to Atlanta!
February 18, 2013
Rated 5 out of 5 by Debbie50 I was impressed by the outstanding customer service!
We were absolutely blown away by how exceptionally friendly the staff was. Exhausted the night we arrived after riding MARTA into town and walking 3 blocks with our luggage, one of the hotel executives spotted us making our way up a short flight of stairs to the elevator and lifted our suitcases for us. When I reported an ice machine not working, it wax fixed within two hours.When I called for a 4:00 a.m. wakeup call to catch our plane, the front desk offered a second wakeup call at 4:10 "just in case. It was the little things like that which made a real difference. Room service made us feel right at home. If I return to Atlanta for any reason, I guarantee this will be the place I will stay!
November 12, 2013
Rated 3 out of 5 by CLJ1 I missed out
There were several people in my group, all of whom received a "welcome plate" upon arrival, they had a robe in their closet, and their room keys worked without taking several attempts. There was someone's loosely wrapped leftover pizza in my refrigerator, and hair on the bathroom tray that held my plastic cups. My HVAC began making a horrible grinding noise and kept waking me up one night. It was fixed the next day, which I appreciated, but it was not a good start to my stay. For as MUCH as I paid to stay at this hotel, I would not go back because of these little things that added up.
November 18, 2013
Rated 4 out of 5 by simmons2x Check-in Issues
The check in process is very inconsistent. I was checked in by a staff member who was not very friendly but the person next to me was checked in by a very friendly and helpful staff person. I handed the person who checked me in a business check to cover the expenses and she would not even take it out of the envelope. She asked that I do so. The person who was checked in next to me had all of the amenities explained to her. I received no explanation. I did not learn until the last night of the conference that free wi-fi in the room had been paid for by my conference. However, every other staff member I met was wonderful but what a poor first impression.
March 1, 2013
Rated 3 out of 5 by dentconf2 cancelation?
I have stayed at the Atlanta Sheraton before, and this was my second stay, and was a little disappointed. For some reason my reservation was cancelled 3 different times. I had to call 6 different times in a span of 2 weeks, and every time they said it was fixed. The rooms were very small, and there was hair in the sheets, and the "fitted" sheet ended at our knees and we slept on the mattress pad. Gross! The location was a little questionable, but not far from everything. We were asked for money every time we left the hotel at night. I may give it another chance, but will look to stay at other hotels next year when I am in Atlanta.
March 25, 2013
Rated 4 out of 5 by Brad Nice hotel and staff but unpleasant smoking odor
I don't know what keeps the staff so friendly and motivated but a school should study this and release a paper. Keep in mind the staff deals with sometimes tired and rather grumpy travelers. Of course there are happy travelers excited and delighted to be on their adventure. So perhaps it balances out. I'd like to think I'm in the latter group - I guess we all do. Bottom line: Tip the smiling and energetic staff well.
My bed was oh so comfortable. Everything was clean and well laid out in the room. Room had a nice view of the buildings and streets below. Housekeeping does a great job so ensure to tip them well.
Room service was a tad slow but good food takes time. The wait is so worth it (also I think I ordered during a busy time). And yeah its kinda pricey but completely worth it. The salmon is delicious and came with extras not listed on the menu which is a nice surprise. If you order dessert just get one item. Portion size is obnoxiously large and can easily be split among four people.
Breakfast buffet was nice. Somewhat small selection but everything you would probably want. Does a large selection really matter anyway? You're only going to eat five or so items. Breakfast staff is over-the-top friendly. I let them know I was tight on time and they ensured to get me in and out quickly.
My only disappointment was with my next door neighbor; Not the hotel, my neighbor. They continuously smoked and it seemed to be seeping through the room connection doors as that is where the odor was strongest. This was a non-smoking area of the hotel which I specifically booked and confirmed at check in. The front desk person even joked about my reservation comment request for a "VERY non-smoking room".
At some point I called the front desk and they said they would send someone up. I'm not sure what if anything happened. I'll bet hotels hate dealing with this sort of thing. I saw on two occasions my neighbor standing in their room doorway with door open smoking. So the hallway was also now getting stunk up. Greeaaat. It is disappointing to book a non-smoking room and still have to smell that unpleasant odor.
March 17, 2013
Rated 4 out of 5 by DrLiz Clean and 'comfortable
I chose this hotel because I had a business meeting there. The staff was friendly and helpful, the room was very clean (although somewhat small). THe dining was limited in variety and times available. I felt even though I was in the middle of Alanta there wasn't much within walking distance for dining or shopping. THe cab drivers were courteous but expensive as most places were some distance away from the hotel. I was disappointed that there was no spa in the hotel for massages or mani/pedis etc.
December 9, 2013
Rated 4 out of 5 by Marilyn77 Enjoyed
I enjoyed staying at this hotel. Most of the staff was extremely helpful, one not so much but there's always one. The bed was really comfortable and the pillows were great. The only complaint I have is WIFI I paid $12.95 for it but could only access it In my room and on one device. Even if away for pleasure I still have to be able to work. Now for the bad seed this is when I was asking about WIFI and the lady just kept repeating "accept charges in your room". Ok but this not answer all my questions you know when you've hit a closed door so I stopped. If you could fix the WIFI deal then it would be an excellent place to stay.
February 4, 2013
Rated 5 out of 5 by Parking430 Exellent Staff
Staff was extremely well trained in customer service and needs. From Valet to the back of the house everyone did their job with a smile.
December 26, 2013
Rated 2 out of 5 by Safegirl1 issues
I had a problem with noise from my first room, was moved to another room after the first night. However, there was inconsistency with registration staff. I was told to go to my meeting, pack my bags and come to the front desk for the key to my new room when the meeting was over for the day. When I returned no one knew anything about it, my bag was still in my old room - I left the key when I left for the meeting. I was given a new key told to go to the old room, call the operater and let her know that I need a new room. When I got back to the old room, the key would not work and I had to go back to the desk. Another staff gave me a new room and had my bags brought to me.
August 8, 2013