Rated 3 out of 5 by Juan02 Unnecessary Charges
I have yet to receive my $100 deposit from the self parking at which I did not use because Sheraton hotel failed to advise there would be a security deposit charged per day on top of the parking fee. The hotel refunded the parking fee but it has now been 3 whole business days and I still have not received the refund for 2 days worth of security deposit for the parking. I'm highly upset and I have not received a callback from billing Dept yet about this issue as I was promised!!
August 17, 2016
Rated 2 out of 5 by RoadNotTaken Rooms and Maintenance Staff Need Improvement
The front desk staff and staff in public hotel areas was excellent, very friendly and helpful. The housekeeping and maintenance needs significant improvement. The housekeeping staff started each morning outside my door, talking loudly down the hall to one another. Several maintenance guys banged around the ice making area on a couple of occasions, talking loudly as well as making noise. One maintenance guy made a huge racket trying to move folding tables in and out of a nearby elevator and expressing his frustrations loudly. The hotel room was not cleaned well - there was an empty Tampax box under the bed and a pair of purple lacy panties in the chest of drawers when I checked in. The hotel room was in need of renovation: frayed carpet, significantly scratched, stained, and dinged furniture; one of my towels was ripped. The food in the restaurants was excellent. So, this Sheraton displayed a remarkable contrast between front desk / public area staff / restaurant /catering staff (highly regarded) and maintenance staff (in need of improved training and oversight).
August 12, 2016
Rated 5 out of 5 by DJPNC What a difference a day makes
Last night when we checked in the hotel was overbooked and we were given a hospitality room without an actual bed. However, when I went to the front desk this morning the turnaround was amazing. We are now in a suite with excellent accommodations.
What made the difference? Staff! The staff member reviewing my accommodation was attentive, kind, and focused on improving the experience. She made it a personal priority to reassign us into a functional room.
Her assistance has completely changed my perception of the hotel and the service it provides. Unfortunately, I did not write down her name, but will make a point to speak with the manager to express my appreciation for this individual and her customer service skills.
August 5, 2016
Rated 1 out of 5 by DJPNC Hospitality room???
I had a prepaid reservation. The hotel was overbooked and the only room remaining was a hospitality room. A murphy bed and sleeper sofa, no desk, poorly designed closet, curtains that don't fully close and bright lights shining in from the pool area. Need I continue??
Don't stay at this hotel!
August 5, 2016
Rated 5 out of 5 by Britni123 Restaurant Staff
Restaurant Staff was excellent! I didn't many of the item on the buffet and didn't know what I was going to do for breakfast. Leonard was so professional and fantastic with the way he treated me. He asked me questions on what I liked to eat, then he offered his assistance with preparing a breakfast for me that was to my satisfaction. The entire staff provided such professional customer service; they all need to be commended. Thanks for making my stay a good stay.
July 22, 2016
Rated 5 out of 5 by NDorsett Amazing service
I highly recommend this hotel for enyone staying in Atlanta. Amazing service from a friendly staff and centrally located. Thank you Daniel and Tony for going above and beyond. Keep up the great work!
July 10, 2016
Rated 5 out of 5 by TheLadiesFromTampa Great Hospitality!!!!
I recently visited this location to attend a teen conference with my daughter, granddaughter and sister and my expectations were exceeded at this location. We really enjoyed the hospitality shown to us during the morning and evening shifts. Mr. Jeffery, Ms. Shirley, Ms. Wanda and Ms. Anita, we thoroughly enjoyed every meal that we received throughout the day. Thank you soooo much for making our stay enjoyable. Continue to let your personality shine through because it definitely made my family and I feel right at home. 2 Thumbs up for 5 star treatment!!!
July 3, 2016
Rated 4 out of 5 by sqg13 A Good Stay
The location of the hotel is conveniently on Courtland St, a couple blocks away from Peachtree St and not too far away from attractions and businesses. The queen bed room is pretty small. The queen size mattress and beddings are very comfortable. However, the sleeping quality was average due to the thin wall and I could hear people in the neighbor room talking all night.
July 3, 2016